The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 222 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 222 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service perfect delivery and product, this company are a pleasure to deal with”

Helpful Report

Posted 6 months ago

thank you for your review Paul

Posted 6 months ago

“Excellent service quick delivery. Was pleased with product until i went in home bargains and bought 4 panels less than half the price I paid for 3 which I was not at all happy with.”

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Posted 1 year ago

“Some colour matched screws were missing from the original delivery, after me chasing them up via phone and email eventually they were posted out a couple of weeks later. I was unable to finish my job until they arrived. Nothing offered at all for the inconvenience experienced. The composite boards are good. The company would only communicate via email.”

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Posted 3 years ago

“Arrived early very nice looking Fern very happy thank you 😊”

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Posted 7 months ago

Hi Thank you for you lovely review! We would love to see a picture of how you are displaying your beautiful new fern plant!

Posted 5 months ago

“if im honest not very good at all tried making an order several times the check out wasnt working tried 2 different cards also tried calling 8 times an no one is answering the phone the order hasnt gone through and no money has come out the account, i really need the decking ordered job needs to be done by friday and the stuff isnt even ordered yet no good at all and custumer service is terrible”

Helpful Report

Posted 10 months ago

Hi Chris I am sorry to hear that you have struggled to complete your payment online, sometimes people forget to scroll down the page (checkout page) and hit the complete my payment button. Our lines have been very busy these last two weeks. However we can help you to complete your order if you email us or message us on the online chat service.

Posted 10 months ago

“From the moment I phoned the staff Listen to what I was after and helped me tremendously to purchase. The four trees I wanted.”

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Posted 10 months ago

Hi Lynn Thank you for your glowing review. I hope the artificial trees you ordered are look great!

Posted 10 months ago

Hi Lynn Thank you for this glowing review and hope you are enjoying your new trees!

Posted 10 months ago

“Exactly the same as home bargains version but it's 3x dearer!!”

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Posted 1 year ago

Hi Jemma Thank you for your review and feedback. Please note that many faux foliage products found in shops like the one you mention do not have very reliable UV protection on the product so will not last as long as the products we sell. We have carefully sourced our faux foliages to have a high UV stabilising compound within the make up of the product ensuring they out live many found on the high street

Posted 1 year ago

“Terrible decking product cracked and splintered. Not fit for purpose. Cheap imported product.”

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Posted 1 year ago

Hi Daniel Sorry you feel this way, we did give you the opportunity to have the full decking replaced free of charge, even though it was only a few boards that had cracked. You then notified us that you had already disposed of your decking, giving us no opportunity to resolve the problem.

Posted 1 year ago

“Railings did not turn up when they said they would”

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Posted 1 year ago

Hi Ken Thank you for the review. I am sorry they didn't turn up when they should have. As you know I tried to resolve this as quickly as I could for you. It is just unfortunate that the courier let us down this time.

Posted 1 year ago

“Haven't received it yet”

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Posted 1 year ago

Hi James I am sorry you feel this way about your delivery. You ordered on the 26th there has been a long bank holiday last week which meant there was fewer delivery runs naturally. Your order is out for delivery this week which will have been arranged with you by our transport team. I am sorry that you feel this isn't good enough, is there anything we can do to improve this?

Posted 1 year ago

“Unbelievable service and quality. Wouldn't hesitate to use again”

Helpful Report

Posted 2 years ago

Hi Liam Thank you for your great review, we are glad you are happy with the products and the service.

Posted 2 years ago

“Ordered some decking edging that was advertised on the website. Went to pick it up and found the item was no longer in stock. Had to arrange a refund”

Helpful Report

Posted 2 years ago

Hi Thank you for your feedback. We apologise that the stock was no longer in stock and that the range has been discontinued by the manufacturers. As soon as you informed us that the alternative trim that we had in stock was not suitable for you, we refunded you immediately.

Posted 2 years ago

“Text at 20:17 informing me the items will be with me between 07:30 -09:30. Which gives me just under 12 hours notice. Zero business hours. Unable to arrange cover (time off) from work to be available for the delivery. Delivery driver was polite and helpful.”

Helpful Report

Posted 2 years ago

Hi Alan, I am terribly sorry you feel this way about our delivery service. Yes more notice would of been helpful but occasionally we are not able to give days notice as we have to fill vehicles up when heading to areas. Our drivers are very helpful and with a small order like yours, our driver would have been happy to unload on his own in a safe place. Our reviews mean a lot to us, do we really deserve 1 star for a delivery notice not been sent with as much notice as you would like and the rest of the service and product you have been happy with. It would be great if you would revise your rating on us and if you still feel that unhappy about our delivery notice, please consider the speed of delivery, quality of product and politeness of our driver, surely all those other parts are more than 1 star worthy. Kind regards, The Outdoor Look

Posted 2 years ago

“Still waiting on the sample, taking too long have now went elsewhere”

Helpful Report

Posted 2 years ago

Hi Norma I am sorry that your sample hasn't arrived, we had sent it out. All our samples are next day delivery RoyalMail. If you had got in touch to let us know it hadn't arrived we would have sent another straight out to you. If you would like us to send it again please let us know, failing that we will action a refund

Posted 2 years ago

“I placed a reasonably large order earlier this year. Then found myself short of a couple of ivy tiles so I placed a further order more recently to complete the project. Well despite chasers, I have no idea whether my order has been processed or dispatched ... Outdoor Look don't respond to chasers. As regards the tiles themselves, they are okay. I have used them as a back dry to some real plants (not on their own) and so I think they work ... provided I get the further couple of tiles I ordered more recently to finish the project.”

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Posted 2 years ago

Hi Thank you for your review, please could you ring us or get in touch via email, as all our systems are showing as that all orders are up to date and dispatched/received. We also have no outstanding emails that have not been responded to. Just to confirm our email address is info@theoutdoorlook.co.uk If you could provide me with your order number I will be able to resolve this for you

Posted 2 years ago

“Great customer service and delivery of goods. All deck boards arrived good condition and friendly driver.”

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Posted 2 years ago

Hi Kaleem Thank you for the fab review. We will pass on your positive comments to our driver too!

Posted 2 years ago

“I ordered artificial grass but they cancelled and refunded the order and said they couldn't deliver to my location, why was this not said when I paid for samples??? I advise use this company with caution.”

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Posted 2 years ago

Hi Jason Thank you for your review and feedback. Samples go on an automated basis via RoyalMail. Which is why it may not get flagged up, such as on this occasion. We refunded you straight away as due to you being in Plymouth we were unable to delivery it to you. We feel your 1star review is rather unfair given our quick response in refunding you and emailing regarding the refund.

Posted 2 years ago

“Superb quality decking. Impeccable service. Placed order 6pm Tuesday, delivered 1pm the next day. Delivery men very helpful and friendly. Thank you.”

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Posted 2 years ago

Thank you for your review Dean, we are so pleased you like the quality of the product

Posted 2 years ago

“I am yet to recurve my orders despite being given a review to complete???”

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Posted 2 years ago

“I ordered some composite decking on line excellent service excellent product and very fast delivery I would have no hesitation recommending outdoor look to others and would order products in the future”

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Posted 2 years ago

Hi Shaun, Thank you so much for taking the time to leave us this amazing review.

Posted 2 years ago

The Outdoor Look is rated 4.6 based on 222 reviews