“Excellent quality but ridiculously expensive delivery costs. They need to use a courier service for smaller items as £40 delivery could have been less than a £10 with DPD or RM”
Posted 14 hours ago
Thank you for your review, we are pleased that you are happy with the product you ordered. The delivery cost is based on the size of the product and the space it would take up in a vehicle. This would have been the same price with the courier service we also use. If you are able to get that item delivered at that price please feel free to send us the details so we can look into it for future orders
“Quality goods. Easy to order and delivered much faster that expected. Driver very friendly and helpful, especially as it was very hot and the boards heavy for him to carry to the drop off point.”
Posted 16 hours ago
Thank you for your great review. We are pleased you are happy with the products and that we were able to deliver quickly to you. We will pass on your positive comments to the driver as well
“Ordered Composite decking and requested delivery on a specific date. The order arrived on the date requested and I was really pleased with the quality.
Advice and guidance received on the phone was friendly and helpful.
I would not hesitate to order from this company again.”
Posted 1 week ago
Thank you for your great review we are glad we were able to help fulfil your order and delivery needs. As well as our advice and guidance being of help to you.
“Excellent help, guidance and communication through the purchase process. My many questions were answered professionally. Quality decking boards delivered and now fitted. Really pleased we choose The Outdoor Look. Would highly recommend for your decking needs.”
“Product is brilliant, communication from the company was good pre-delivery. However I have been left very disappointed at the lack of accountability and action following my complaint regarding the dreadful behaviour of the delivery driver (which we paid £120 for).
I appreciate the delivery is outsourced but there has to be some responsibility taken. No hint of a compensatory offer from a company we had spent a lot of money with.”
Posted 2 weeks ago
Thank you for your review. We are pleased that you are happy with the product and our customer service with your order.
As discussed we do apologise on behalf of the courier firm, who we have delivered the decking. Unfortunately the cost of delivery is purely based on the pallet space that the product takes up.
“Just had my composite decking delivered, 65 square meters, from the first phone call to Brett at the Outdoorlook to the delivery driver today, a truly top end service, I would highly recommend to anyone.”
Posted 2 weeks ago
Thank you for your great review we cant wait to see the finished results
“We ordered composite decking from The Outdoor Look and were very impressed with the quality, cost, speedy delivery to London, and customer service. We needed a to replace a small number of items and they were very accommodating.”
Posted 4 weeks ago
Thank you for your kind review. We are glad we were able to accomadate the change request and provide you with a speedy service