The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 225 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered these tiles to cover an old Trellis. I absolutely love them. They look so good.”

The Outdoor Look 5 star review on 12th July 2022

Helpful Report

Posted 2 years ago

Hi Amy Thank you for the fab image, this will be great for other customers to see on our reviews page. We are pleased that you are happy with the products and our service.

Posted 2 years ago

“First class Company - received excellent service, support and advice when ordering my decking. In particular, many thanks to Ellie who was so very helpful and wonderfully patient during our many phone calls - it just made everything so much easier. I have no hesitation in recommending The Outdoor Look to everyone - thanks again - Ron Bowen - p.s. will send photograph when decking is complete.”

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Posted 4 months ago

Hi Rosalie and Ron, Thank you for your glowing review! We are so pleased to have been able to help you through each step of your decking and balustrade journey. I am sure it will look wonderful once all installed

Posted 4 months ago

“We have been very impressed with the service. Thank you”

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Posted 6 months ago

Hi Anna Thank you for your 5 star review, it has been a pleasure to help with your project

Posted 6 months ago

“Right from the start the service, advice and help I got from Ellie was magnificent. She was able to guide me so I measured correctly. The glass and fixings arrived on time. Once erected the balustrades looked as good as I hoped. You can always tell the mark of a good company by their after sales service. We had a defective clamp so I called outdoor look and they, without any quibbling, sent a replacement part out which arrived the next day. Well done The outdoor look, outstanding product and service”

Helpful Report

Posted 6 months ago

Hi Nick Thank you for your very kind feedback and review. We aim to do what we can for all our customers to ensure that they have a great, smooth experience, enabling them to complete their home/garden renovation projects

Posted 6 months ago

“Very quick delivery. Needed a couple more boards and live close to the depot so paid online at 11 am and picked up at 13pm. Definitely recommend”

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Posted 7 months ago

Hi Malcolm thank you for your great review - we are glad we could sort your needs out quickly

Posted 7 months ago

“Excellent Service”

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Posted 7 months ago

“Odd lengths of boards. I ordered a quantity of composite decking boards for a project and asked for 1.8m lengths. I asked for the lengths to fit a specific deck. The boards arrived quickly but were not 1.8m lengths. They were all slightly either too long or too short. So please be cautious when ordering. I have raised a complaint, but nobody replied.”

Helpful Report

Posted 7 months ago

Hi Rob Thank you for your review. A member of our team did reply to your email, please check your junk/spam mail encase it has landed in there. All our 1.8m boards our cut on size from the 3.6m lengths. as you mention in your email you have received half the boards at exactly 1.8m and the others no more then 5mm to short. We await your response.

Posted 7 months ago

“Excellent quality product that is truley frost and sunlight resistant. Great service and packaging, would highly recommend. You get what you pay for and with Outdoor Look you get the best.”

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Posted 10 months ago

Hi Mark Thank you for your positive review, we really appreciate it. It would love it if you would be happy to share some pictures with us and our customers of your finished project!

Posted 10 months ago

“First class service perfect delivery and product, this company are a pleasure to deal with”

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Posted 1 year ago

thank you for your review Paul

Posted 1 year ago

“Arrived early very nice looking Fern very happy thank you 😊”

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Posted 1 year ago

Hi Thank you for you lovely review! We would love to see a picture of how you are displaying your beautiful new fern plant!

Posted 1 year ago

“very good service product is lovely just waiting to fit it all! courtesy of my son:) delivery was very efficient and drive very friendly and upbeat Great Service !”

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Posted 1 year ago

Hi Tracy Thank you for your lovely review! We would love to see some pictures wants its all installed.

Posted 1 year ago

“Very good service and a quality product. Was kept informed about process of order and delivery which was very quick.”

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Posted 1 year ago

Hi Ian Thank you for your review we really appreciate it

Posted 1 year ago

“Very helpful and quick delivery. Courier company is excellent.”

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Posted 1 year ago

Hi Roger thank you for your 5 star review

Posted 1 year ago

“Excellent product - ordered artificial wall coverings for 2nd time 👍🏼 such good quality & looks fantastic”

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Posted 1 year ago

Hi Debra Thank you for your review we really appreciate it and glad you love the product! we would love to see your finished project

Posted 1 year ago

“I can’t rate Outdoor look highly enough from ordering to delivery. Highly professional in what they do and great products too. Ellie was very helpful and very efficient and sorted my order out no problem. Would highly recommend them and definitely use them again.”

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Posted 1 year ago

“Great service and good contacts/updates. Only prob at moment is that I haven't received the product because the logistics Co has gone bankrupt. More positive comments to follow when tree received - I'm sure.”

Helpful Report

Posted 1 year ago

Hi Graham Thank you for your review regarding our service and for your understand whilst we work through the disruption of the courier firm going bust over night. Your order should be with you by the end of this week.

Posted 1 year ago

“Had to pay for 2 very small samples”

Helpful Report

Posted 1 year ago

all samples do have a cost to send out. As stated on our website if you then choose to place a full order for one of the samples you ordered we would refund the small sample charge

Posted 1 year ago

“if im honest not very good at all tried making an order several times the check out wasnt working tried 2 different cards also tried calling 8 times an no one is answering the phone the order hasnt gone through and no money has come out the account, i really need the decking ordered job needs to be done by friday and the stuff isnt even ordered yet no good at all and custumer service is terrible”

Helpful Report

Posted 1 year ago

Hi Chris I am sorry to hear that you have struggled to complete your payment online, sometimes people forget to scroll down the page (checkout page) and hit the complete my payment button. Our lines have been very busy these last two weeks. However we can help you to complete your order if you email us or message us on the online chat service.

Posted 1 year ago

“Great quick service but delivery far too expensive for a bag.”

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Posted 1 year ago

Hi, Sorry that you feel the delivery was expensive, do you have the write company? As we do not sell bags.

Posted 1 year ago

“The goods arrived after a bit of a delay due to not being in stock on the shelf. However, Ellie emailed me and kept me informed throughout, and when the delivery was due. I got the screws ahead of the job and were as i was hoping. Thank you to the team. Good value for money and prompt service.”

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Posted 1 year ago

Hi Paolo Thank you for your review I am glad to hear you found our service helpful and our team were able to assist you with your order.

Posted 1 year ago

“The products are first rate. The only shame is communication. The phone number on the website doesn’t seem to work as it rings and rings and suddenly goes dead. Emails take some time to be answered. I would suggest you are doing yourselves a disservice get contact right as products are great.”

Helpful Report

Posted 1 year ago

Hi Alan Thank you for your 5 star review we are chuffed to hear that you rate our products. Sorry to hear that you struggled to get in touch with us, we endeavour to do our very best. Our lines are open Monday to Friday 9-5 and emails are answered within this time frame

Posted 1 year ago

The Outdoor Look is rated 4.6 based on 225 reviews