“Excellent service quick delivery. Was pleased with product until i went in home bargains and bought 4 panels less than half the price I paid for 3 which I was not at all happy with.”
“I have purchased a composite deck last year and needed another board and end caps to finish. The agent helped me with postage and guidance about parts.
An excellent company who do what they say and nothing seems too much trouble. Would highly recommend.”
Hi Simon
Thank you for your fab review. We always aim to do what we can for our customers, be it with guidance on products or orders. Enjoy your decking!
Hi Graham
Thank you for the review and the photo! It is always great to see how customers use the artificial hedge tiles. This looks brilliant. Thank you for any future recommendations you send our way
“Great service, speedy delivery and the product itself was exactly as pictured. Definitely got our moneys worth so thank you. The quality meets the price and was flexible to create our space.”
“Great product ,great service .
One thing that could be improved on are the colour coded screws .Although great ,could do with being a self tapping screw to save all the pre drilling.”
Thank you Michael, we have worked hard to ensure that the product photos we have taken and show on the website are as like for like as possible. To ensure customers have a good idea of the products we supply
“I am a YouTuber and Blogger. Additionally, I am a Civil Engineer. I have cast concrete slabs, beams, columns, and cylinders, which were then tested on Compression Testing Machines and Universal Testing Machines. The Decking slab we received from The Outdoor Look is truly phenomenal. The Decking slabs were of very high quality and were very strong. I received eight samples in various colours. I'm sure these decking slabs are perfect for renovating a garden. One of my friends was especially enchanted by the decking slabs. Because of its high quality and strength, I decided to produce a video to advertise The Outdoor Look products to my YouTube Subscribers. The responses from my fans were overwhelming. If The Outdoor Look sponsors my garden renovation, I will need to film a video to show my fans the practical application of Decking slabs in my garden. This will allow me to show my subscribers the value of using its products.
YouTube Video for Decking Slabs Samples: https://youtu.be/mEB-vUkkF2E
My Blogspot: www.nahidshahzad.blogspot.com”
“5/5 ....Fantastic communication and went out of their way to ensure items arrived exactly on time (extendable hedging trellis)
Excellent quality products and really well packaged. I would 100% definitely recommend The Outdoor Look.”
“We bought artificial hedge squares for a feature wall in a retail unit in Ipswich. Website was easy to use and the foliage arrived within 3 days to site. Easy to install and looks great. Good price and very happy with the product. We have ordered more for other sites. Pictures on website are accurate to the real life product. Squares are visible at first but then disappear after a while.”
Hi Joe
Thank you for your wonderful review and the picture of the fantastic artificial hedge tile wall. Its looking great and we can't wait to work with you in the future.
Thanks
“Ordered some decking edging that was advertised on the website. Went to pick it up and found the item was no longer in stock.
Had to arrange a refund”
Hi
Thank you for your feedback. We apologise that the stock was no longer in stock and that the range has been discontinued by the manufacturers. As soon as you informed us that the alternative trim that we had in stock was not suitable for you, we refunded you immediately.
“Overall, we are pleased with the finished product, (see photo 1) but there have been several problems with the product itself. Communication with The Outdoor Look, both by email and phone has been very good. Delivery time of the product was shorter than predicted and the lone driver was most obliging.
Problems:
The stainless steel cover caps were impossible to insert into the tops of the posts. The use of a rubber hammer had no effect; an ordinary hammer would have damaged the cap. In the end, the insert part of each cap had to be ground flatter before insertion was possible. (Big design fault)
When fitting several of the glass panels, the rubber pads in the clamps left small gaps with the glass. This was overcome by adding “sliced” pads; (see video). One clamp had an obvious bend; this part was quickly exchanged by The Outdoor Look team. (No quality control by the manufacturers!) (see photo 2)
Several stainless steel covers at the bottom of the posts, did not entirely fit onto the decking. I think that this was caused by some of the welding of the post into the foot not being grinded off sufficiently.
Finally, the gap between the edge of the glass and the posts were too big. This meant that each rubber pad in the clamps was only using 70% of its surface area to support the glasses’ weight; (see photo 3)
Fortunately, I did all the work myself. Had I employed a team for the job, there would have been many additional hours’ extra cost to fix these problems. Fitting the balustrade was quite challenging, but if you are thinking of doing the work yourself, please ask The Outdoor Look for my contact details.
My thanks to Ellie for her advice, patience and general helpfulness.”
Hi William
Thank you for your review of us and our service we are glad that we were able to help you with your questions throughout your installation. Thank you also for your review of the product we will take these points on board and discuss a few of them with the manufacturers.
kind regards
Ellie
