Thank you for your review, we are pleased that you are happy with the product you ordered. The delivery cost is based on the size of the product and the space it would take up in a vehicle. This would have been the same price with the courier service we also use. If you are able to get that item delivered at that price please feel free to send us the details so we can look into it for future orders
Thank you for your review. The sample refunds are done at our end and manually. I have now actioned a refund for the topiary sample order you placed with us. We are pleased that you are happy with our service and products otherwise
Thank you for your review, we are very pleased you like the quality of our decking.
We would like to be able to offer a second deliver man but this would increase the cost of delivery, which we try to keep at the best possible price for our customers. We will take this feedback on board.
“Quality product. Not over impressed with the delivery charge, even less so when I went to order more decking clips (a relatively small box) and a £40 delivery was added for the sort of thing Amazon prime would be free. Would look elsewhere next time for that reason alone”
“My builder suggested composite decking when he came to refurbish my balcony (I live on the tow path of the River Thames). As I face North I wanted a very light product. He found you on the internet and ordered the material. I am amazed that the light decking can only be found in Lancashire when I live just South of London. However, all the staff that I had dealings with at The Outdoor Look have be professional and most helpful. So I thank them very much and look forward to being able to walk on to my balcony when the job is complete.”