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Old Railway Line Garden Centre Reviews

4.8 Rating 7,180 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,180 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upset half price scone was not one of our choice 'was dearer and inferior.I had fruit scone, my partner declined as they all looked pathetic. If you want to see what a scone should be like, visit Oakchurch Garden centre, Merchant House In Leominster, The Engine Shed in Ross On Wye to name a few. Latte ok but Americano was weak. Not much in way of plants and generally too expensive.”

Posted 4 years ago

“Voucher ordered at 9am Saturday morning. Confirmation email at 9.16am. No voucher delivered by Wed. Telephoned to ask if it had been posted and was told they had forgot to post it. Not happy.”

Posted 4 years ago

“Ordered coffee and tea cake for 4. We drank our coffee and no sign of the teacake, we asked a member of staff who said the order hadn’t gone through to the kitchen, not just our order, but several others too”

Posted 4 years ago

“Santa’s grotto not as good as normal. The elves were embarrassing tbh, for any age. It’s just dragging it out and the kids got bored. Also I think you should gave had Santa with a welsh accent”

Posted 4 years ago

“My purchase doesn't look anything like the picture 😒”

Posted 4 years ago

“Apart from the abundant Christmas fayre and the wreaths, i was v disappointed. The outdoor plants did not attract me. The food has gone donwn. I did not wish to complain as I had a voucher from last time. I had sweet and sour chicken which was tasteless, so left most. My friend had battered fish and chips, the fish looked like it had come out of a box and she left half. Staff as ever helpful. Your kitchen really needs attention.”

Posted 4 years ago

Dear M Evans, I'd like to take this opportunity to thank you for your constructive feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. We have set processes to ensure that all food is prepared and served at the highest standard so are very disappointed to hear of your comments. Please in future let us know of any issues when you are here so we can rectify them straight away. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham

Posted 4 years ago

“visited the restaurant at 10am this morning, only three people in front of me but service was very slow and I noticed half an hour later one woman complained she had nearly queued for half an hour,my cappachino was not hot and was def not the skimmed milk I had asked for. Very disappointed,”

Posted 4 years ago

“Staff could be a little more flexible with the menu to accommodate vegetarians. Asking for a simple substitution for replacing meat is looked on in total amazement! Coffe quite unpleasent!”

Posted 4 years ago

“Christmas Decorations in full evidence and Christmas music playing on 30th September!! Not impressed and will not be visiting again on principle. It is no longer a "Garden Centre" but a trading post - albeit an upmarket one! The centre has been a useful stop off point for me for many years whilst travelling from Swansea to Leominster and Shrewsbury but it's outgrown itself- Sorry!”

Posted 4 years ago

“I ate in your restaurant and had plaice chips and peas and it was very disappointing, there was hardly any fish and the batter was really hard. I have eaten with you before and enjoyed the meal but not today.”

Posted 4 years ago

Good Afternoon, I'd like to take this opportunity to thank you for your constructive feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. We have set processes to ensure that all food is prepared and served at the highest standard so are very disappointed to hear of your comments. Please in future let us know of any issues when you are here so we can rectify them straight away. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham Lewis

Posted 4 years ago

“I ordered Wellington boots size 9 but when they arrived I had one 9 and one size 8. I know mistakes are made but this was so simple to get right in the first place. The problem has now been rectified but there was no refund of postage Which would have been nice”

Posted 4 years ago

“I have been unable to leave a good review because of the music you now seem to play. It is very annoying and completely unnecessary. I have always enjoyed visiting before but I'm afraid I shall not be coming again because of the music”

Posted 4 years ago

“Ordered some calla lilies , disappointed in the quality as some had a plastic coating peeling off . Had to shop elsewhere for better quality . Paid extra for fast delivery so that was a waste of money too .”

Posted 4 years ago

“I was disappointed with the service I received. I bought a gift card for my daughter in law which was subsequently delivered to me. There was a mix-up between donor and recipient which could have been very embarrassing. Ellinor Morgan.”

Posted 4 years ago

Dear Mrs Morgan, I would like to take this opportunity to thank you for your order with us online. We apologise for the mix-up regarding the delivery address. Due to this unfortunate error we have refunded the delivery charge from your order. Kind Regards, Graham Lewis

Posted 4 years ago

“Not too happy that you continue to offer free drinks to loyalty card holders yet when I produced my card I had no free drink or even the mention of one. We visit as often as we can as we have holiday accommodation in the area but not happy that loyalty is not properly recognised. Lovely garden centre let down by poor promotion.”

Posted 4 years ago

Dear Allen, Many thanks for taking the time to leave us your feedback regarding the recent hot drink offers we have extended to you as a Railway Reward Card member. Unfortunately when you visited yesterday the previous week's free drink was not valid. You do not have another free drink allocated to your account which is valid from today until Saturday this week. You also have two other coupons which were emailed to you on Sunday. We try to reward our Reward Card members the best ways possible but appreciate your feedback. Thank you for your kind words regarding the Garden Centre. We hope to see you again soon. Regards, Joe Aldworth

Posted 4 years ago

“Sadly the free drink was outdated!”

Posted 4 years ago

“The order was lost and when it did then arrive, 50% of the products were broken. The staff in the online team are trying to resolve this. I wait a response”

Posted 4 years ago

“Breakfast not to the standard as in the past very poor sausage over cooked bacon hard toast hard blackpodding not nice . All other areas very good”

Posted 4 years ago

Thank you for your feedback regarding the breakfast that you had at our restaurant. We apologise that you feel that the breakfast was not up to the usual standard that you have previously experienced in our restaurant. We take our customer feedback very seriously and as such we would love to welcome you back. Please email us at restaurant@oldrailwayline.co.uk and we would be happy to talk to you regarding your next visit to our restaurant.

Posted 4 years ago

“Why do you always send information for free hot drink after we have been there we don’t call there every month ,this is not the first time you have done this why is it not on our cards ,you are sending this in the hope we will call back with in your time give for the free drink ,it will not work with us it’s cost us more in petrol just to come back for free coffee don’t like you tack ticks I have told you this a few time now as you send the free coffee after each visit”

Posted 4 years ago

Dear Elizabeth. Many thanks for taking the time to leave us a review. We are sorry to hear that you have been unable to use your recent exclusive offers attached to your Railway Reward Card. This is the first free hot drink offer we have sent as a result of a recent visit, your previous free drinks have been attached to newsletters or as part of your birthday gift from us. We are sorry that you were not able to visit and utilise these offers. If you'd like I can remove your email and post communication preferences so that we do not contact you with similar offers in future. Thanks again for your feedback. If I can be of any further help please don't hesitate to get in touch. Regards, Joe Aldworth

Posted 4 years ago

“Disappointed that even packaged well, three of the the stems with buds of the Rose were snapped. There is one final bud we are nurturing. My husband was made up though as the Rose has his late father’s name”

Posted 4 years ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,180 reviews