The logs delivered bore no resemblance to those advertised.
A third of the logs in the crate could only be described as kindling with a further third, if split once, would also become kindling.
I contacted the company and sent the required pictures and was then informed that they felt that the logs met the required specifications i.e. 25cm in length and 8-15cm in width. I would contest that.
The company offered a £30 voucher for a future order but this does mean going back to them.
The logs delivered will burn away very quickly meaning the whole pallet will be gone within weeks.
Between the reduction in pallet size, without any price reduction, and the quality of the wood delivered I feel very disappointed with the product and would not recommend it.
11 months ago
The Luxury Wood Company has a
4.5
average rating
from
4,816
reviews
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