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The Luxury Wood Company Reviews

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

Company Reviews

Product Reviews

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“45x Sleepers as expected, not brilliant but satisfactory. All sleepers varied in length/width/thickness, a couple had rot but nothing major. All sleepers had one square cut end and one out of square by approx 5mm, 30% of sleepers were bowed. Driver refused to drive down our lane so had to carry all 200m which was very inconvenient and disappointing. Finished product looks good once installed and receiving alot of compliments. Cheapest oak sleepers I could find but you get what you pay for I guess.”

Posted 3 years ago

“Good quality oak delivered as expected Waiting for the paperwork thou”

Posted 3 years ago

“Lots of the sleeper were either split or bowed.it does state they are landscaping grade but I didn’t expect that many to have faults.”

Posted 3 years ago

Dear Guy, We are sorry you are not happy with the products received. Please contact us on support@luxurywood.co.uk if you would like to discuss further.

Posted 3 years ago

“ordered 6 sleepers, sadly there were big pieces missing which lost the smoothness as I used these for a raised veg area Also, one of the sleepers was quite warped so had lots of issues when squaring-up”

Posted 4 years ago

Dear Scott, We are always happy to assist with any complaints if we are contacted in advance via our customer support line or via email. I apologise for your experience with our products.

Posted 3 years ago

“So, my order was for 100x100 posts and 50x200 planks. I needed this for a fence I was building to separate parts of my garden. I wanted oak instead of softwood equivalents as I didn't need to treat, more sturdy and looks better (in my opinion) although slightly more expensive. The wood came within the time frame specified and the correspondence was good so no complaints there. The wood itself is very nice, differences in colours amongst them with slight imperfections as described like knots etc... The issue I have given the project I'm doing is the cutting of the wood at the saw mill and the straightness of the wood itself. The posts aren't that much of a problem as they needed cutting anyway which lessened the problem with them but laying the planks on top of each other and in full lengths is a nightmare. I've put a couple of pics up to show.”

Posted 4 years ago

Hi Tim, We sorry for the issue, please contact us on support@luxurywood.co.uk and we will be happy to assist you.

Posted 4 years ago

“The logs delivered were on the whole good quality, but the crate was significantly underfilled to the degree that it could have held at least another layer. Perhaps this is how profits are maintained? The delivery driver was cheerful and most helpful but communication from the depot regarding the delivery time was wholely inaccurate. This is the second time I have had an underfilled crate, which is disappointing and might lead one to think again before ordering in the future”

Posted 4 years ago

Hello Charles, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk.

Posted 4 years ago

“Hi got some loamy topdressing soil from you.far too much wood in it to topdress.im having to sieve it all.”

Posted 4 years ago

“Delivery was quick but quality of wood could have been better some very small pieces and some of the wood was black and mouldy”

Posted 4 years ago

“Price, ok, pellets ok, delivery, they don't read the instructions, states small truck 7ton as won't get turned, what do they send 17ton”

Posted 4 years ago

“The kiln dried logs were great but the sleepers were a little warped and one was badly curved and couldn’t be used.”

Posted 4 years ago

“Quantity and quality of the wood delivered was excellent, however the delivery process wasn’t. First, there was no communication about the actual delivery, the first time I knew about this was when the lorry turned up at the end of our shared drive. The lorry driver struggled to get to our house and then was reluctant to try to reverse into our private part of the drive even though we have had very large grabber lorries get into the space. Eventually I got him to drop the crate at the top of the drive so I wouldn’t have a re-delivery. It took me a couple of hours to transport the logs into my garden. Perhaps because it was late in the day the driver seemed keen to get away. I should have been contacted by the company or the logistics firm about the delivery,”

Posted 4 years ago

Dear Michael, I apologise for the issues you had with the transport company. They are contracted to first book-in deliveries and only after that attempt the delivery. You are in your rights to refuse to take the goods if no one had contacted you prior. The hauliers are pretty good but at this moment, with the pandemic, everybody are trying to do their jobs the best they can. Please contact us via support@luxurywood.co.uk for further details.

Posted 4 years ago

“Normally happy with Luxury Wood...however on this occasion there was a substantial amount of dry rot of logs both in the crate and the nets. I know it will burn ok but not happy with it sitting inside for long before burning. David Hobson”

Posted 4 years ago

“Bought from you's on a few occasions this particular time not that happy to be fair. Pallet not stacked as tight as previous times, then to top it off ask for a review three weeks after I buy a large pallet of oak for £259 then discover as I write this review the price as been reduced to £229. £30 less for the same product.. On this occasion only a three. Previous five.”

Posted 4 years ago

“The service from these guys is very good, sadly the last batch of wood was below their usual high-standard, paid for grade A, got mostly grade b and some grade c. Will give them the benefit of the doubt as these are strange times indeed. Delivery company are brilliant. On time and very helpful with respect to order placement.”

Posted 4 years ago

Dear Mark, I can assure you that is not our usual standard. It will be very helpful if you can send some pictures of the logs to support@luxurywood.co.uk so we can asses the issue.

Posted 4 years ago

“Easy ordering system; plenty of stock; courteous delivery driver. The weakness in the system is still the uncertainty in timing of delivery on the agreed day. Delays, sometimes adding an extra day, are never communicated even if caused by problems beyond your control.”

Posted 4 years ago

Dear Nigel, We are sorry for the problems you experience with the delivery. The pallet network we use offer several options beyond the Standard service - Specific day delivery, Economy AM service and Specific Time delivery. Please feel free to request any of the above services when placing an order the next time.

Posted 4 years ago

“Extremely disappointed in the overall sizes of the so-called logs. Some of them were more like sticks. Compared to our previous order which was excellent, I feel that this was a sub-standard purchase. Delivery was really good and the driver was very helpful indeed, so no complaints on that side of things.”

Posted 4 years ago

Dear Ken, We apologize, that is not our normal standard. Please, contact us on support@luxurywood.co.uk with some photographs so we can process further.

Posted 4 years ago

“Good quality, clean wood which is great. Problem is that the pieces of wood are small in cross section and not as well suited to my stove as larger pieces. Also, the crate was smaller in dimension than described on the website.”

Posted 4 years ago

Dear Victor, We apologize for the issue, that is not our normal standard. Please contact us on support@luxurywood.co.uk with some pictures so we can process further.

Posted 4 years ago

“Nice kiln dried oak but the pallet had been damaged at the warehouse causing logs to spill out in the delivery van and on to the road. The load was then tipping over making it difficult and dangerous to unpack.”

Posted 4 years ago

Dear customer, We are sorry for the unpleasant delivery experience you had. That is for sure not the usual standard. Please feel free to contact us on support@luxurywood.co.uk to discuss further.

Posted 4 years ago

“I'm sorry to have to say this. I have had many deliveries from the luxury wood company and they have been very good. Unfortunately, this last pallet of logs was not up to standard. The outside areas of logs was reasonable but the middle section was very poor. In fact l can say that the middle section was more like kindling than logs. I am very disappointed with this as the pallet is quite expensive. I will have to consider what I will do in the future. Once more sorry. John”

Posted 4 years ago

Hello John, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk and one of our representatives will assist you.

Posted 4 years ago

“Third order I have received thought I would try oak again a bit disappointed with the product contains a lot of small logs cut from a decayed tree they are very light in weight and don't seem to burn very well . I think I will stick to the ash burns much better .”

Posted 4 years ago

Hello Stephen, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk and one of our representatives will assist you.

Posted 4 years ago

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The Luxury Wood Company is rated 4.5 based on 4,816 reviews