The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have ordered from these guys about 3 times now, can not fault the service and logs, yes they are expensive BUT you get what you pay for, will not order anywhere else now, this Company has the best logs”

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Posted 6 years ago

Thank you Gary, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Ordered a crate of ash kiln dried logs last year and they were great, ordered the same again this year. Delivery was quick and easy. Would recommend.”

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Posted 6 years ago

Thank you Andrew, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“ordered on line, fast delivery, no problems”

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Posted 6 years ago

Thank you John, the positive feedback is very welcome!

Posted 6 years ago

“Second quantity of logs purchased. Excellent product, excellent service, and at a reasonable cost.”

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Posted 6 years ago

Thank you Anthony, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Fantastic service and I will also like to say the driver does the extra mile for you which is no problem at all to him.”

The Luxury Wood Company 5 star review on 29th October 2018

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very nice heat logs, well packaged, best price around. Only gripe would be with the delivery company used - better communication of delivery time needed in future.”

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Posted 6 years ago

Thank you Martin, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent quality wood”

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Posted 6 years ago

Thank you Melanie, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Excellent!”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Excellent service, excellent product and will get more”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good product”

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Posted 6 years ago

Thank you John, the positive feedback is very welcome!

Posted 6 years ago

“Best wood we have ever bought. The burning is amazing and it leaves little ash afterwards compared with the other brands we have tried.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“very efficient service”

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Posted 6 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 6 years ago

“very good quality wood. prompt delivery, packaged well and a very helpful delivery driver”

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Posted 6 years ago

Thank you Barbara, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very pleased, wood gives off a wonderful aroma, plenty of heat and slow burning.”

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Posted 6 years ago

Thank you David, the positive feedback is very welcome!

Posted 6 years ago

“Good wood Good service. Good carrier and staff”

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Posted 6 years ago

Thank you Ann, the positive feedback is very welcome!

Posted 6 years ago

“Wood delivered was fantastic. Nice and dry and ready to burn. We chose Birch and are very happy with it. Incredible heat and a nice sweet aroma. We also had it delivered in nets which made it so much easier to move it round to the wood store at the back of the house. The pallet came in useful too. Great communication from The Luxury Wood Company as well as a very good price, including free delivery. Highly recommended.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“A FIRST CLASS SERVICE,ON TIME,DRIVER VERY HELPFUL logs are kiln dried and they are just great well pleased, Burn just great ,WESTY.”

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Posted 6 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“The wood that arrived was prefect and just what i wanted. I did feel for your driver who was by himself trying to move 650kg of wood to our drop off point.”

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Posted 6 years ago

Thank you Anthony, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The full size crate of kiln dried Birch arrived in good condition wrapped with netting and clingfilm. The delivery firm were most helpful and courteous. The wood itself is of good quality and burns readily. Would order again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good quality wood at reasonable price”

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Posted 6 years ago

Thank you Christopher, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews