The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing wrong with the pellets or your Company. The problem is your Courier in my experience I do not get the call to say when delivery will take place I have to phone you to arrange delivery”

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Posted 4 years ago

Dear John, We are sorry for the issue with our subcontractor. Please give us a call the next time you would like to place an order so we can pre-arrange a delivery date that suits you.

Posted 4 years ago

“My order came with 3 nets missing. I contacted the luxury wood company and haven’t had a response. I’ve used them for years, but not again.”

Helpful Report

Posted 4 years ago

Dear Stephanie, As per our email from Friday, the 18th, we require some photographs to be able to process the complaint. Please reply to our request sent from support@luxurywood.co.uk so we can resolve the issue to the best possible way.

Posted 4 years ago

“When I order logs that’s what I expected but not this time very disappointed in the middle off the pallet was just kindling so small you could light the fire with it it’s unlikely that I will order again from this company.”

Helpful Report

Posted 4 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk so we can process the complaint as a matter of urgency.

Posted 4 years ago

“Yes yes and yes really pleased.”

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Posted 4 years ago

“Ordering very simple and delivery on time Wood as described, very neatly stacked in a large crate of uniform size and very dry too. Highly recommended.”

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Posted 4 years ago

“Product as described and delivered relatively quickly- the bonus was that I constructed a new compost heap with pallet cum crate. Kiln dried oak tried in the wood burner and met my expectations - the compost is almost full too.”

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Posted 4 years ago

“Excellent wood that burns well, easy to light and gives out great heat. Excellent service. Very competitive price compared to our local suppliers.”

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Posted 4 years ago

“Always good quality wood, have had quite a few deliveries now and no issues at all. The delivery drivers are always so friendly and they always put the wood where I request in the garage (I order the "massive" crate every year, so it can't be easy for just one person!!! They never moan or complain) Thank you!!!!!! 👍👍👍”

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Posted 4 years ago

“I have used this company for years. Always efficient, helpful and offer some good 'out of season' deals. Deliveries are always pre-arranged and on time. So, thank you!”

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Posted 4 years ago

“We were very disappointed with the latest delivery from The Luxury Wood Company. We usually purchase ash logs from you in nets. The quality has always been excellent. This time we chose to have the large crate of ash. We found that the contents lacked the quality of previous deliveries in nets. The logs were very dusty. They were not uniform - certainly not as attractive and uniform as they look on your website. Some were misshapen. Quite a few were “bitty”. Some looked old and mouldy. Some didn’t even look like ash at all. All in all, a poor quality effort from the “Luxury” wood company. Clearly there would be hassle in returning them to you now that they’ve been stacked in our garage and the crate destroyed - but a gesture from you in the form of a discount from this purchase would be very welcome.”

Helpful Report

Posted 4 years ago

Dear Edward, We are sorry to hear this. Thank you for the pictures sent to support@luxurywood.co.uk We will review them as a matter of priority.

Posted 4 years ago

“Another perfect transaction with the best source of firewood.”

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Posted 4 years ago

“Great oak sleepers, best quality I’ve had for years. Their own delivery driver was awesome. Very happy thanks.”

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Posted 4 years ago

“This is the third year I have ordered wood from this company. With an on-line account set up, re-ordering is simple. If like me I store and use the wood direct from the crate, the delivery drivers are as helpful as possible regards positioning the crate on your property, providing you have a good pathway for an electric fork trolley to manoeuvrer over. I have never had any warning from my chimney sweep regards the inside of the flue and due to the dryness of the wood, I use less, typically 5 to 6 pieces of oak a night in a 7.5Kw stove.”

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Posted 4 years ago

“Excellent company who do what they say . I ordered a large crate of logs delivered to Guernsey , they arrived well wrapped and covered from the weather within 10 days . Brilliant !”

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Posted 4 years ago

“Great product good service,only one negative point the delivery company failed to contact us with a time and date and disregard the request for a small vehicle luckily we were at home , or our order would have been left on the side of the road as we don’t have a curb please get the delivery firm to phone next time. Thanks.”

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Posted 4 years ago

“Easy to book online, well managed process, excellent delivery experience with driver who put the pallet exactly where we wanted it. The delivery was well packed and the wood well stacked in consistent chopped sizes for storage. Good experience all round.”

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Posted 4 years ago

“We chased the delivery after two weeks as we had heard nothing. We were promised the delivery that day (a Friday) between 2pm and 6pm but it never turned up. We then chased it again on the Monday and were promised delivery between 4pm and 5pm but it didn't turn up so we called just before 5pm and were on hold for 15 mins and then received an automated message saying that the office was closed. We then chased it again the next day and eventually received the delivery an hour after it was promised on that day. Other companies enable you to pick a delivery day and actually deliver so we believe The Luxury Wood Co need to improve their logistics before we would order from them again.”

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Posted 4 years ago

“Quality of Oak sleepers was very good, ordering smooth and delivery on time well within timeframe stipulated. However delivery arrived without any communication saying time and date. At 6pm whilst on my evening walk I received a phone call from the delivery driver that he was outside the house.”

Helpful Report

Posted 4 years ago

Dear customer, We are sorry for the issue. We aim to pre-advise delivery dates and give ETAs to all of our customers. We are glad you are happy with the product received.

Posted 4 years ago

“Very good logs burn very well. well packed on the pallet. Its fitted easily into a corner of the garage. Very good delivery driver. He manoeuvred the logs into our garage very well. It was not easy.”

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Posted 4 years ago

“Easy to order and pretty fast delivery. The only improvement could be to email once an order is shipped as I didn’t get anything other than a confirmation of my order.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews