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The Luxury Wood Company Reviews

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

Company Reviews

Product Reviews

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

Brian Griffiths

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 6th September 2023

The Luxury Wood Company 5 star review on 31st August 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company should offer larger size as most wood too small,burns quickly. The palette delivery is not suitable for rural areas as very difficult to move from roadside. Too much plastic packaging alongside palette and also are the nets recyclable ??”

Posted 4 years ago

Hello Nigel, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 4 years ago

“I was recommended to TLWC, but sadly was disappointed with the quality of the logs as they were not consistent in size, were dirty and had moss on them. a week later I was breaking the pallet down and found the answer a bright red 'B' on the lower corner! I ordered and paid for the standard or 'A' pallet. However, the delivery service was excellent.”

Posted 4 years ago

Hello Richard, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 4 years ago

“Ordering online is easy. However the delivery system let's the system down in my area. No one contacted me to arrange delivery. A driver arrived at 1730. He was helpful but is was fortunate I was at home as there is nowhere to leave a delivery. I shall think twice before ordering again.”

Posted 4 years ago

Hello Elizabeth, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 4 years ago

“While there was absolutely nothing wrong about the quality of the wood & other products purchased with "The Luxury Wood Company"; they were very well wrapped and in full. The delivery got lots to be desired, while I have a drive, the lorry driver left the goods on the road, saying that he couldn't get the pallet up the drive, other delivery drivers have managed pallet loads of wood up the drive and in front of the woodsheds, but not this one! This meant that both myself & my wife had to decant this wood into builders flexi-tubs to move this tonne of wood up the drive and into my woodsheds; I couldn't leave this in the middle of the road overnight, so came home from work to do this job in the pouring rain, needless to say, the wood is now damp.”

Posted 4 years ago

Hello Gary, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 4 years ago

“The only luxury is the price. The delivery driver was very helpful. I started transferring the wood right away to my store as it was a lovely sunny day. When I unloaded the pallet to my wood store I had to wear a dust mask as there was so much wood dust on the logs. When I got to the middle of the stack the wood was damp and had fungus growing on it. This may have been due to the top of the plastic cover being torn and ripped, but that was not obvious when I received the palet. I guess you get what you pay for. Next year I will be back to my usual supplier. A bit more expensive but much better quality.”

Posted 4 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 4 years ago

“Thought I would try a different supplier from my usual WHITE HORSE ENERGY but very disappointed. Logs really small and many more not much bigger than kindling. The free gift was welcomed but kindling again extremely small. No issue with free lighters though.”

Posted 4 years ago

Hello Heather, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 4 years ago

“This is my second delivery of oak logs however, the second delivery doesn’t seem to be the same quality. I have now reached the middle section of the pallet and have found that a lot of the logs are just over 6” or 15.5 cm in length and some real thin logs. Description was for 25 cm long logs. Disappointed as it appears the small logs are being camouflaged in the middle section of the large pallet. Really disappointed as the first delivery was excellent quality.”

Posted 5 years ago

Hello Allan, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Waited in, delivery was three days late, logs were dirty covered with saw dust. Many were cut so thin they just burned like tinder.”

Posted 5 years ago

Hello John, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“90% of the time to kiln dried wood is outstanding! The very best available. On one occasion however, the wood I received was black with mould. the extent of this was not obvious until The damaged pallet was opened. I was disappointed to only receive a token partial refund. especially as I have purchased many, many crates from them in the past. The wood was not suitable to bring inside the house therefore was effectively worthless!”

Posted 5 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Expensive but generally good quality, but recent delivery had very many more small pieces than I would expect”

Posted 5 years ago

Thank you, Neil. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“My 7th load of 70 bags of ASH was very disappointing. Far too much small section wood. The majority of the sections are under 70mm dia. some even smaller. R. Bliss”

Posted 5 years ago

Hello Ray, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“This is the third time I've ordered from the company and have generally been quite satisfied. The order is well packed for transport so even when it rains the logs do not get wet. The logs are dry and burn very well. I am this time disappointed, because some of the logs were so large they did not fit in my domestic log burner - 8" across is just too big (see photo). There were about a dozen such oversized logs.”

Posted 5 years ago

Hello Peter, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Bought a grade b kiln dryer Oak crate. Really poor quality. Ok I would expect dry mould on the outside and small and odd shaped logs. But this crate was awful the moisture content was over 20% and in my opinion shouldn’t be sold as wood that could be used. I will have to dry this for a year at least. Very disappointed.”

Posted 5 years ago

Hello Lee, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Very disappointed with this pallet load, lots of small pieces of wood which cannot be described as a log. Having had two previous deliveries which were excellent this load not worth the money. Will have to think twice before placing another order. The luxury wood company is not how I would describe my latest experience”

Posted 5 years ago

Hello Anthony, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“I bought a large sack of dry kiln logs for my log burner last year and they were great and so did the same again this year in December 2 weeks before Christmas. However it immediately became clear that something was different with the new batch of logs as they just weren’t burning properly. They were smoking, not catching and I needed to repeatedly use more fire lighters to keep the logs burning. The response from luxury wood was to buy from amazon a gadget that measures the mosture in the logs at my expense to make sure the moisture was correct. I did this at a cost of £12 and was on the phone with the company for 40 minutes a week before Christmas. They explained that the moisture content was good and so there must be an issue with my log burner. I explained my burner was not the issue - the logs were the issue. After spending so much time trying to sort out the issue including asking to have the logs collected and refunded ( told not possible unless I personally packaged up all the logs myself) and paid delivery fees I gave up. I will use the logs with lots of fire lighters but won’t use this company again for my logs unfortunately.”

Posted 5 years ago

Hello Claudine, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“The wood supplied is of a good standard, the cost is high but I find their customer interface lacking.”

Posted 5 years ago

Hello Malcolm, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“My wife was waiting in all day after the driver called in the morning to say he would deliver within the hour.”

Posted 5 years ago

Hello Alan, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Wood is good, delivery was an ordeal - admittedly our drive is a little awkward being on a slope, but I won’t be ordering a large pallet again as we spent over an hour ferrying logs”

Posted 5 years ago

Hello Phillip, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Great product but got lost twice in delivery”

Posted 5 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Good coal but plenty of stones and good bags but 20 of 98 arrived opened by theirs unions, pity so much coal missed”

Posted 5 years ago

Hello Maria, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

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The Luxury Wood Company is rated 4.5 based on 4,816 reviews