The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company to do business with, good quality product and very securely packed ,prompt delivery.”

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Posted 6 years ago

Thank you Barrie, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Last year we ordered Birch wood which burns well and looks great. Delivery was pretty quick despite the bad weather we had at this time last year. This year we ordered net bags of wood for ease of transport to our shed and we paid the extra for oak. Oak takes much longer to burn that birch so less need to bulk up fire with as much coal later on. Delivery time was good and pallet came well wrapped to ensure the wood stayed dry no matter what the weather was like.”

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Posted 6 years ago

Thank you Richard, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“We've had our wood from the Luxury Wood Company for around 3 years now and never had cause to complain. We order either ash or oak in a large crate. It's easy to order and the progress of your order can be tracked. All our orders have been delivered on time on the day we request. Both woods we burn are good kiln dried wood. The ash seems hotter and burns faster the oak is slower burning and does not give out so much immediate heat which we prefer. Our crate is taken off the back of the lorry and the driver wheels it into our storage area. We shall continue to use this company owing to their reliability and quality of the product.”

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Posted 6 years ago

Thank you Joan, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Been using them for years. Good quality wood and easy transactions!”

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Posted 6 years ago

Thank you Herman, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“A friendly, helpful delivery driver and the quality of the wood is excellent. I will definitely order from them again. The wood is kiln dried and ready to use. Its the best wood I've had.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Turns up promptly. Delivery company phones to arrange delivery. Unloaded and placed where we asked.”

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Posted 6 years ago

Thank you Dave, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Quality logs delivered when stated”

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Posted 6 years ago

Thank you Stephen, the positive feedback is very welcome!

Posted 6 years ago

“I have been using this company for the last three years, always good quality wood, the pallets are very well packed and the whole process from ordering to delivery is easy and very professionally dealt with. I will be reordering with them for many winters to come.”

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Posted 6 years ago

Thank you Nick, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I have used Luxury Wood for a few years now. I have tried every other kiln-dried wood supplier but the wood that I get from Luxury Wood is far superior. 3 logs can last a whole evening in my wood-burning stove. The glass needs cleaning less often and my chimney sweep also commented on how clean my chimney is.”

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Posted 6 years ago

Thank you William, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Brilliant , efficient ,dry wood , useable size and very helpful delivery man - thank you .”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The operator who took my order over the phone was so friendly and helpful ,I always use this company. The driver who delivered followed the operators instructions and helped me empty the bags of wood off the pallet and took the pallet away, he even went to the trouble of taking the wood around the back of my house to the wood store a fantastic company thank you.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very helpful, very quick delivery.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“These log s are great, they keep burning for up to two hours and they give out a huge amount of heat.”

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Posted 6 years ago

Thank you Bruce, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Brilliant!!! Logs are always spot on. Deliveries are always very good and the drivers always helpful”

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Posted 6 years ago

Thank you Elizabeth, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent service. Thank you”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 6 years ago

“Good prompt service”

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Posted 6 years ago

Thank you Mary, the positive feedback is very welcome!

Posted 6 years ago

“Fast friendly service, nothing damaged.. superb...”

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Posted 6 years ago

Thank you Susan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“.Would have appreciated an email from them confirming delivery date, had to ring them after two days. I was told delivery would be In three days at the earliest. Next day logs were delivered by a third party company, driver knew nothing about the delivery arranged for Friday, but was extremely helpful.”

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Posted 6 years ago

Thank you, Phil. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Great Wood log, burn beautifully.”

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Posted 6 years ago

Thank you Stefano, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews