The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service once again, I can't recommend them highly enough. Wood of a good size and should keep all here warm and cozy through the dark months of winter.”

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Posted 4 years ago

“I have been buying kiln dried wood from The Luxury Wood Company for 5 years now and they have never let me down.”

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Posted 4 years ago

“Informative and helpful website. Delivered when agreed. Decent timber. What's not to like?”

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Posted 4 years ago

“First time I have used The Luxury Wood Company after two disappointing orders from Fire Wood Direct and White Horse. The wood I opted for for the first time was called Hornbeam. Firstly, the delivery driver was first class, not like some of the others that won’t go near a gravel drive. Secondly, the wood is awesome and packed superbly. High standards set and will buy again!”

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Posted 4 years ago

“Excellent service, quick delivery and very dry and very good quality birch logs”

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Posted 4 years ago

“This is my second order with the Luxury Wood Company, unfortunately my most recent purchase was delivered with 8 bags badly damaged, which had spilt out onto the lorry bed and onto my driveway when offloaded from the lorry. Looking at how the bags may have become damaged, I am strongly of the belief the damaged occurred after the pallet had left The Luxury Wood Companies warehouse. Contacting Luxury Wood whilst the courier was at our home I was assured my concern about the damaged bags would be dealt with if I sent photos. True to their word I received a credit refunded to my bank for the damaged bags without further question. Accidents do happen and The Luxury Wood Company dealt with my concern speedily and professionally.”

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Posted 4 years ago

“Fantastic wood packed well and delivered on a day of my choice. Great product and great service”

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Posted 4 years ago

“3rd year on a row we have ordered And been pleased with the Logs and service. We have tried Ash, Oak and now Birch logs all great with individual qualities. It would also be great if you could take the pallet away a day later, it seems a shame to waste them when they could be re-used. Thank you and i will be ordering again 👍🏻”

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Posted 4 years ago

“First rate and the wood was excellent”

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Posted 4 years ago

“Good quality logs. Burn very well.”

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Posted 4 years ago

“Customer service good, there was an issue about tracking: email to Luxury Wood received prompt supply and I was content. Delivered items - wood logs - look good, have not tried them yet weather not cold enough.”

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Posted 4 years ago

“Prompt delivery and quality product at a competitive price. will use again.”

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Posted 4 years ago

“Lovely, top quality Kiln dried Hornbeam at a good price! Would certainly recommend. Just lit our first fire of the season 🔥”

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Posted 4 years ago

“Thanks for the speedy delivery of my giant crate of logs. And a special thanks to the delivery driver, who went out of his way to be especially helpful on the worst day in August. Very much appreicated. A.Taylor”

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Posted 4 years ago

“My regular order arrived on a pallet at a time to suit me. Good quality wood as usual”

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Posted 4 years ago

“My delivery of ash was delivered late (took 2 weeks) but was of excellent quality. I have used this company for a long time and they are generally very good. One blip two crates ago resulted in me being delivered a very poor quality pallet of ash wood much of which was rotten. I suspect it was mistakenly a grade B pallet. I didn't complain because I was desperate for wood. It didn't put me off as my experience to that point had been good. Subsequent pallets have been OK.”

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Posted 4 years ago

“Repeat customer and very happy with them. Their offers are always worthwhile, and in this latest instance their driver was brilliant. I have been let down by previous suppliers, but will return to this one. I did have a problem with a previous order and they resolved it easily, prompting me to return, but will stick with them in future. Many thanks.”

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Posted 4 years ago

“Fantastic service and amazing quality product which was 10no, Oak sleepers”

The Luxury Wood Company 5 star review on 25th September 2020

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Posted 4 years ago

“Good service as usual. Helpful delivery driver.”

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Posted 4 years ago

“Excellent quality wood. Burns slowly but gives out a lot of heat with not a lot of ash left”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews