The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent dry ash and of appropriate thickness too. Would buy again”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Nice oak logs delivered to my house”

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Posted 7 years ago

Thank you Kevin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Excellent price great service”

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Posted 7 years ago

Thank you Duncan, the positive feedback is very welcome!

Posted 7 years ago

“Great quality for the price. Bought last year and still had logs left when I ordered more for next winter.”

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Posted 7 years ago

Thank you Susan, the positive feedback is very welcome!

Posted 7 years ago

“Competitive pricing, fast delivery & well packaged.”

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Posted 7 years ago

Thank you Mark, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Delivered on the day they said very good service driver very helpful and polite would order again”

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Posted 7 years ago

Thank you Maldwyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very good service and product (farmyard Manuel)looks to be good quality, however because of the nature of the product time will tell more. I am going to order more.”

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Posted 7 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“All the products are excellent quality and service first class. Unfortunately the high delivery charge-£29.95 for my area may deter me from ordering again. Especially as just 2 miles away in a different postcode the charge is £12.95.”

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Posted 7 years ago

Thank you Barbara, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Friendly person on the end of the phone.. delivered in a couple of days. Perfect”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Used this company several times and both the product and service have always been very good. The kiln dried logs are a consistent size, well packed for transport and water content is low so they always burn well - albeit after storing for several months before use. Not the cheapest supplier but I'm happy to pay a little more to get a reliable product and I'll certainly be using them again.”

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Posted 7 years ago

Thank you Martin, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Have not yet used product as storing wood for winter ,what i will say is that the product came very well packaged it was a very wet day when it was delivered and no water seeped through .”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“First order from the Luxury Wood Company,and am very pleased with the quality of the wood sent to us and will definately be ordering again, the delivery company was also very helpful, nothing was too much trouble”

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Posted 7 years ago

Thank you, your positive feedback is very valuable for us! We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Easy ordering and efficient delivery on top of a great product at a good price”

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Posted 7 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“The delivery of Ash for my wood burner came quickly and was delivered neatly on a sturdy pallet. I could not believe how much there was and was pleased with the way it was packed to get as much onto the pallet as possible”

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Posted 7 years ago

Thank you Dave, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I have become a regular customer of netted kiln dried logs which I find very convenient and worth the extra and the delivery driver sets them down just where i ask...without an issue!”

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Posted 7 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Excellent product, great deliver and all at a great price”

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Posted 7 years ago

Thank you Mark, the positive feedback is very welcome!

Posted 7 years ago

“Easy ordering on the website, load delivered on day specified, crate absolutely stuffed with logs right length & nice mixture of thick & thin. Word is very dry burns well with lots of heat & very little smoke & ash. What’s not to like. If they would pick up the crate it would be perfect”

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Posted 7 years ago

Thank you Peter, your positive feedback is very valuable for us! We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“When lots of other companies have been struggling with deliveries of wood pellets, I have been pleased to be able to get supplies from Luxury woo. Delivery to the North of Scotland has been quick - very quick, only issue is delivery charges are a bit off putting. I like the 15kg bags which I find easier to handle and store, one good part is the strength of the bag and have had no rips or spills. Overall very happy”

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Posted 7 years ago

Thank you Bryon, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very happy with the oak sleepers I bought for the Luxury Wood Company. They are straight and look great in the garden design with no wastage at all. Staffs were helpful when I placed the order. The only minor issue was that a load of well over a tonne should have been on two pallets instead of just one. Other that that, brilliant.”

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Posted 7 years ago

Thank you Elizabeth, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Great quality. Fast delivery”

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Posted 7 years ago

Thank you Sam, the positive feedback is very welcome!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews