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Green Sheep Group Reviews

4.7 Rating 1,371 Reviews
93 %
of reviewers recommend Green Sheep Group
4.7
Based on 1,371 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email
Read Green Sheep Group Reviews

About Green Sheep Group:

The Best in Baby Bedtimes, Naturally

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I have still not received these items despite ordering on 28/8
Helpful Report
(DirectStore) - Posted 6 days ago
Hi Jillian, Thank you for taking the time to leave a review with us. We are terribly sorry to hear you have not received your order. We have now contacted you directly to get this resolved as a matter of urgency. Best wishes, LGS Team
Posted 5 days ago
Always excellent service The merchandise is of great quality My baby gym has made a lovely gift
Helpful Report
(DirectStore) - Posted 1 week ago
Hi Pauline, Thank you so much for your lovely review! We’re delighted to hear you’re always happy with our service and the quality of our products. We’re so pleased the baby gym made a lovely gift too! Best wishes, LGS Team
Posted 1 week ago
Fantastic customer service as always and great quality. I love the green sheep mattress protectors for my kids - I have been using them for all the stages from moses basket to cot bed. Well recommended
Helpful Report
(DirectStore) - Posted 1 week ago
Hi Alice, Thank you so much for your lovely review! We’re delighted to hear you’ve been so happy with the quality and customer service. It’s wonderful to know our mattress protectors have been part of your little ones’ sleep journey from Moses basket through to cot bed. Thank you for your continued support and recommendation! Best wishes, LGS Team
Posted 1 week ago
Great quilt! Just what I wanted for my toddler. Seems very snuggly, not sure if it’ll be warm enough for those very cold winter nights but certainly does the trick now and will see when the time comes - I hope so as it seems warm! Also - it does NOT smell like sheep or whatever people are saying! It smells nice and normal and like a quilt ! 😂
Helpful Report
(DirectStore) - Posted 2 weeks ago
Hi Lauren, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the quilt and that it’s keeping your little one nice and snuggly. We really appreciate your feedback and hope you continue to love it as the colder nights arrive. Best wishes, Snuz Team
Posted 1 week ago
Still have not received item
Helpful Report
(DirectStore) - Posted 2 weeks ago
Hi Mr S R Legg, We’re sorry to hear your order wasn’t received as expected. We can see that this has now been resolved, and we hope everything is now sorted. Thank you for your patience, and we apologise again for any inconvenience caused. Best wishes, LGS Team
Posted 1 week ago
Wonderful products I have been very impressed with the natural mattresses -especially important to consider when sleep is so important
Helpful Report
(DirectStore) - Posted 3 weeks ago
Hi Sam, Thank you for your lovely feedback! We’re so pleased to hear you like it. Best wishes, LGS Team
Posted 2 weeks ago
Great product delivered extremely quickly
Helpful Report
(DirectStore) - Posted 3 weeks ago
Hi P, Thank you for your review! We’re delighted to hear you’re happy with your purchase. We really appreciate your support and hope you enjoy! Best wishes, LGS Team
Posted 2 weeks ago
Easy to place an order and delivery was on time. Item well packaged. However item quality not as expected.
Helpful Report
(DirectStore) - Posted 4 weeks ago
Hi Kimberley, Thank you for your review. We’re pleased to hear you found the ordering and delivery experience easy and efficient. We’re sorry, however, that the quality of the item did not meet your expectations, and we appreciate you sharing your feedback with us. Best wishes, LGS Team
Posted 3 weeks ago
I really took my time to find a good mattress for my 5 month old baby and I’m very happy that I chose little green sheep, the natural twist. She seems to like it! I have already recommended!
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Harmi, Thank you for leaving such a wonderful review, we are so glad to hear you enjoy our products! Best wishes, LGS Team
Posted 3 weeks ago
Very dissapointed, I ordered a moses basket in July and it still hasn't arrived!! I have been asked to review the sheets and blankets ordered with it, but its hard to review them when I can't use them yet due to no basket!! Um not impressed at all and no update on the item which is very poor!!
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Maryann, Thank you for leaving this review and we are terribly sorry for the disappointment. I can see this order does appear successfully delivered, if you do have any further issues, we would love to help! Best wishes, LGS Team
Posted 3 weeks ago
Products are exceptional and delivery amazing. Ordered products on Tuesday afternoon and delivered Wednesday morning.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Pauline, Thank you for such a positive review and we are delighted you are happy with the delivery! Best wishes, LGS Team
Posted 3 weeks ago
Beautiful moses basket, very happy.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Cheryl, Thank you for your kind feedback! We're so pleased to hear you had a positive experience. We really appreciate you taking the time to share your experience with us. Best wishes, LGS Team
Posted 1 month ago
I've been asked to review a product they have failed to deliver yet. There is zero communication on why my order is missing and what they are going to do to rectify the situation.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi David, Thank you for your feedback. We're sorry for the inconvenience caused. We can confirm that we have been in contact with you directly and have arranged for your order to be resent using a different courier to help ensure it reaches you safely. We apologise again for the delay and appreciate your patience while we resolve this for you. Best wishes, LGS Team
Posted 1 month ago
As described, came in good time would certainly use this company again.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Colin, Thank you for your lovely review! We're so pleased to hear you're happy with your experience and really appreciate you choosing us. Best wishes, LGS Team
Posted 1 month ago
My review is purely a reflection of the challenges with trying to resolve an issue with the customer service team. You only get AI generated responses to emails, even when they ask you (over the phone) to email them with the details so that they can get back to you.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Riina, Thank you for taking the time to leave a review. We're sorry to hear about your experience. We can confirm that we're already in contact with you via email and are actively working to resolve your issue. We appreciate your patience while we work towards a resolution. Best wishes, LGS Team
Posted 1 month ago
Great quality
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Joseph, Thank you for your positive feedback, we are thrilled to hear you like the quality! Best wishes, LGS Team
Posted 1 month ago
I am very disappointed with both the product quality and the customer service. I paid around £225 for what was advertised as a 70 × 140 cm premium mattress. However, the mattress measures approximately 72 × 140 cm, making it extremely difficult to fit into the cot. Even after leaving it to expand, it remained oversized and caused the sides to bend, which is not what I expected from a premium baby mattress. I contacted customer service to raise my concerns, but despite waiting, I have received no meaningful response or resolution. When you’re paying this kind of money for a baby product, you expect accurate sizing, quality control, and after-sales support. I chose this brand because of its reputation, but unfortunately my experience has been very disappointing. I hope they improve both their quality control and customer service.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Rozalia, Thank you for your feedback. We're very sorry to hear about your experience. I can confirm we have responded to your email and are looking into a replacement for you! Best wishes, The Little Green Sheep Team
Posted 1 month ago
Beautiful, well made and easy to assemble very pleased
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Carolyn, Thank you for your wonderful review! We're so pleased to hear you had a great experience with us. Thank you for choosing us, and we hope you continue to enjoy your product. Best wishes, The Little Green Sheep Team
Posted 1 month ago
I cannot comment as their courier Evri is rubbish and I haven’t received goods or a refund.
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Suzanne, Thank you for your feedback. We're very sorry to hear about your experience. Please be assured that we are actively working with both you and the courier to investigate the delivery issue and reach a resolution as quickly as possible. Best wishes, LGS Team
Posted 1 month ago
Lovely company and prompt delivery
Helpful Report
(DirectStore) - Posted 1 month ago
Hi Gaia, Thank you for taking the time to leave us such a wonderful review. We take great pride in both our products and customer service, so it's fantastic to hear that you had a positive experience with us. Best wishes, LGS Team
Posted 1 month ago
Green Sheep Group is rated 4.7 based on 1,371 reviews