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Green Sheep Group Reviews

4.7 Rating 1,312 Reviews
94 %
of reviewers recommend Green Sheep Group
Company Reviews Product Reviews
4,508
 Metrics Info
4.7
Based on 1,312 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
Read Green Sheep Group Reviews

About Green Sheep Group:

The Best in Baby Bedtimes, Naturally

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Green Sheep Group 5 star review on 29th April 2024
Dagmar Madlova
Green Sheep Group 5 star review on 17th April 2024
Kelly Hinton
Green Sheep Group 5 star review on 13th March 2024
Adema Jane Phillips
Green Sheep Group 5 star review on 25th January 2024
Yulia Chroustaliova
Green Sheep Group 5 star review on 18th January 2024
Martine Woodley
Green Sheep Group 5 star review on 6th May 2023
Bryony Fox
Green Sheep Group 5 star review on 4th May 2017
Lizzie Storie
1
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Johanna Spooner
Verified Buyer
“I’m absolutely delighted with the Moses basket I bought for my future grandson.The quality is lovely, and it feels really well made. I also purchased the matching blanket and waterproof mattress cover which are both excellent and add that extra peace of mind. The rocking stand is beautiful too and works perfectly. Overall, I’m so pleased with everything—highly recommend!”
Helpful Report
(DirectStore) - Posted 1 day ago
Katie
Verified Buyer
“Very poor quality Stand was terrible to build Pilot holes weren’t deep enough so we had to drill bigger holes. Pieces didn’t line up and the plastic trim is too big for the basket so it’s not a snug fit”
Helpful Report
(DirectStore) - Posted 2 days ago
Michael Harrod
Verified Buyer
“Not arrived yet so not very good”
Helpful Report
(DirectStore) - Posted 2 days ago
Shana Tranter
Verified Buyer
“The basket is lovely and of good quality, however the stand is very difficult to put together because the screwes proivded do not fit properly even with an electric drill. As we are unable to put the stand together we feel we aren't able to use the product to its full potential, so disappointed overall.”
Helpful Report
(DirectStore) - Posted 3 days ago
Hayley Hughes
Verified Buyer
“Terrible service. Ordered 11 days ago. Yet to receive my order. Despite sending 5 emails I am yet to receive any communication regarding it. I will now have to go through the bank to try and cancel the order and claim my money back. Not impressed at all.”
Helpful Report
(DirectStore) - Posted 6 days ago
Ying Zhu
Verified Buyer
“The delivery service is very poor. It says next delivery but it’s now day 5 and the delivery keeps being delayed and even lost/not providing live tracking information. Recommend you consider an alternative delivery partner.”
Helpful Report
(DirectStore) - Posted 1 week ago
Anne Paul
Verified Buyer
“Good products”
Helpful Report
(DirectStore) - Posted 1 week ago
Jennifer
Verified Buyer
“Asking me to review a product that is missing is laughable. I have made contact trying to locate my basket and have had no response. I ordered it on 2nd April! My baby is due any day.”
Helpful Report
(DirectStore) - Posted 1 week ago
Hi Jennifer, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience! Please do contact us on direct@thelittlegreensheep.co.uk and our Customer Experience team will urgently have this resolved for you. Best wishes, LGS CE Team
Posted 1 week ago
COSIMA MAGILL
Verified Buyer
“I am not impressed with how I never seem to get any response to my emails although I spoke to a very helpful girl on Tuesday morning. My order was not required in the end as my daughter in law was given one of your Moses baskets just after I placed my order. I sent you an email but no one responded and eventually I called and your colleague told me to refuse the DHL delivery when they came, which I did, but haven’t heard anything back from you about this or had any communications at all. You should try and mimic John Lewis returns policy which utterly superb! Your products are great but your returns policy is far from it! Sorry Cosima Magill”
Helpful Report
(DirectStore) - Posted 1 week ago
Hi there, Thank you for taking the time to leave us a review! We’re very sorry to hear about your recent experience. This is certainly not the standard and we completely understand how frustrating this must be. We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please could you contact our team directly at direct@thelittlegreensheep.co.uk with your order details? This will allow us to look into your refund resolve the situation for you. We’re very sorry for the inconvenience caused. Best wishes LGS CE Team
Posted 1 week ago
Hugo
Verified Buyer
“The stand had the wrong screw holes and was therefore useless. Emailed their customer care a week ago and have heard nothing back.”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience! Please do contact us on direct@thelittlegreensheep.co.uk and our Customer Experience team will urgently have this resolved for you. Best wishes, LGS CE Team
Posted 1 week ago
Hayley REID
Verified Buyer
“Moses basket and rocking stand is so good quality it’s lovely, very quick delivery”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Thank you for taking the time to share your feedback with us! We pride ourselves on our products and service and it is great to hear about your experience with us. Best wishes LGS CE Team
Posted 1 week ago
Morag Giles
Verified Buyer
“I bought this for my daughter who is expecting a baby soon, it’s not been used yet but we love the quality and style.”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Thank you for taking the time to share your feedback with us! We pride ourselves on our products and service and it is great to hear about your experience with us. Best wishes LGS CE Team
Posted 1 week ago
Sima Begum
Verified Buyer
“I paid an additional £7.95 for next-day delivery, expecting my item to arrive on 27/03/2026. Unfortunately, this did not happen. After tracking my order, it became clear that the parcel was not handed over to the delivery partner in time for next-day delivery to be fulfilled. Based on this, it was evident that the promised timeframe could not be met. I find this extremely misleading. When customers pay extra for next-day delivery, it is reasonable to expect that the service will be carried out as advertised. Failing to meet this expectation undermines trust and reflects poorly on the company’s reliability. As a customer who paid a premium for expedited shipping, I am both disappointed and dissatisfied with this experience. I would expect greater transparency and for advertised service levels to be upheld. Before ordering it from this website, I was contemplating if I should buy it off elsewhere but I chose to buy it from here as this is the brand company. I now know that I will be buying it from a more reliable retailer, such as John Lewis, which stocks the same brand but has a much more trustworthy delivery service.”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this! We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Experience Team on direct@thelittlegreensheep.co.uk and they can urgently provide you with a resolution. Best wishes LGS CE Team
Posted 1 week ago
Mariya Tankova
Verified Buyer
“Night recommend for this product! I so happy to haves!”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Thank you so much for your review, it really means a lot to us as a team! Best wishes LGS CE Team
Posted 1 week ago
Diane Pope
Verified Buyer
“Fantastic quality, the sheets and mattress cover are lovely. We are waiting for our rainbow granddaughter, only the best for”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Thank you so much for your lovely review! we’re delighted to hear you’re happy with the quality of the sheets and mattress cover. We wish you all the very best as you get everything ready for her arrival. Best wishes, LGS CE Team
Posted 1 week ago
Stephanie
Verified Buyer
“So happy with the moses basket I ordered. It is beautiful and true to description. I am so pleased and would highly recommend, the service has been great and delivered on time.”
Helpful Report
(DirectStore) - Posted 2 weeks ago
Thank you for taking the time to share your feedback with us! We pride ourselves on our products and service and it is great to hear about your experience with us. Best wishes LGS CE Team
Posted 1 week ago
Niall Cameron
Verified Buyer
“I ordered a Moses basket, but unfortunately it arrived damaged, the base was broken and the basket cover was ripped. I completely understand that issues like this can happen, so I initially wasn’t concerned and expected a quick and straightforward replacement process. However, despite sending multiple emails, follow-ups, filling out forms, and attempting to call, I have received absolutely no response from the company. All I am asking for is a simple acknowledgment that my case is being reviewed so the damaged items can be replaced or refunded, but there has been complete radio silence. This is especially concerning as I have paid for the product, been left with unusable items, and have no way of getting in touch with anyone for support. I have a newborn, and due to the lack of response and the time this has taken, I was forced to purchase another Moses basket from a different company so my baby had somewhere safe to sleep. This means I am now out of pocket twice. I have tried every contact method I can find online, including the recommended faulty item and refund process, which does not appear to be working. The only communication I have received is an automated email asking me to leave a review, so this feels like the only remaining way to reach someone. Please, all I am asking for is a response so this issue can be resolved with either a replacement or a refund.”
Helpful Report
(DirectStore) - Posted 3 weeks ago
Thank you for taking the time to leave us a review! We’re very sorry to hear about your recent experience. This is certainly not the service that we expect for our customers to receive and we completely understand how frustrating this must be. We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please could you contact our team directly at direct@thelittlegreensheep.co.uk with your order number or postcode? Thank you for bringing this to our attention, and again we’re very sorry for the disappointment caused. Best wishes LGS CE Team
Posted 1 week ago
Lisa
Verified Buyer
“Beautiful Moses basket Lovely quality and very good price received it next day! Thank you”
Helpful Report
(DirectStore) - Posted 4 weeks ago
Thank you for taking the time to leave us a lovely review Lisa!
Posted 1 week ago
Pauline Maurice
Verified Buyer
“Gorgeous and lovely”
Helpful Report
(DirectStore) - Posted 1 month ago
Thank you for taking the time to leave us a review! Its great to see you had a great experience with our Customer Experience Team. Best wishes, LGS CE Team
Posted 1 month ago
Maihanna Murphy
Verified Buyer
“Great products - we have bought mattresses, protectors, and sheets for our family and are really happy with the quality of everything. The only complaint would be with the last delivery of a single mattress only one delivery driver was present so he was unable to carry it upstairs to our flat. Would probably be best to have deliveries better staffed so that they can be completed in full.”
Helpful Report
(DirectStore) - Posted 1 month ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We really appreciate the feedback regarding the delivery, we will review this internally to how we can improve our service. We hope you continue to enjoy using your Little Green Sheep items! Best wishes, LGS CE Team
Posted 1 month ago
Green Sheep Group is rated 4.7 based on 1,312 reviews
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