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Green Sheep Group Reviews

4.7 Rating 1,351 Reviews

94 %

of reviewers recommend Green Sheep Group

Company Reviews

Product Reviews

4.7

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email

About Green Sheep Group:

The Best in Baby Bedtimes, Naturally

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Yulia Chroustaliova

Green Sheep Group 5 star review on 18th January 2024

Martine Woodley

Green Sheep Group 5 star review on 6th May 2023

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered mattress over a week ago on a ‘Next day delivery’ & not received it & no communication from customer service. Phone lines are only open in the morning & no reply to my email querying where my order is.”

Helpful Report

(DirectStore) - Posted 4 months ago

Thank you for taking the time to leave us a review! We’re very sorry to hear about your recent experience. This is certainly not the standard we expect and we completely understand how frustrating this must be. We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please do contact our team directly at direct@thelittlegreensheep.co.uk with your order number or postcode and we will get this resolved urgently. Best wishes LGS CE Team

Posted 3 months ago

“Good quality, quick delivery”

Helpful Report

(DirectStore) - Posted 4 months ago

Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. Best wishes LGS CE Team

Posted 3 months ago

“I’ve called before placing an order as I needed it next day, a lovely lady advised that all items I need are in stock, and it will be delivered next day, and that’s exactly what has transpired. Excellent service, thank you.”

Helpful Report

(DirectStore) - Posted 4 months ago

Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items! Best wishes LGS CE Team

Posted 3 months ago

“Delivery was fine but the product itself is questionable. Not easy to get together.”

Helpful Report

(DirectStore) - Posted 4 months ago

Thank you for taking the time to leave us a review! We are so sorry to hear about your experience. We do appreciate all feedback that we receive from our customers. Please contact our Customer Experience Team on direct@thelittlegreensheep.co.uk and we can take a further look into this for you. Best wishes LGS CE Team

Posted 3 months ago

“The Moses Basket is great with all the additions. However the stand is difficult to construct and the screws do not fit. The stand is not sturdy it wobbles.”

Helpful Report

(DirectStore) - Posted 4 months ago

Thank you for taking the time to leave us a review Vanessa! We are so sorry to hear about your experience. We do appreciate all feedback that we receive from our customers. Please contact our Customer Experience Team on direct@thelittlegreensheep.co.uk and we can take a further look into this for you. Best wishes LGS CE Team

Posted 3 months ago

“I love it because it is so much more attractive than the gaudy coloured baby gyms. It doesn’t have quite the scope of sensory hanging objects but the llamas do rattle.”

Helpful Report

(DirectStore) - Posted 4 months ago

Thank you so much for your review, it really means a lot to us as a team! Best wishes LGS CE Team

Posted 3 months ago

“It seems good, but there is an initial strong smell so my advice is to buy it long before baby comes so that it can air out properly before.”

Helpful Report

(DirectStore) - Posted 5 months ago

Hi Katia, Thank you for your feedback. We’re sorry to hear about the issue experienced with your cot bed mattress. Please reach out to our Customer Experience team on direct@thelittlegreensheep.co.uk and we’ll of course take a further look into this for you. Best wishes LGS CE Team

Posted 3 months ago

“Order never arrived would not recommend this company said they ‘lost’ the order”

Helpful Report

Posted 1 year ago

Hi Katie, Thank you for your feedback! We sincerely apologize for the inconvenience you've faced with your order. It’s frustrating when things don’t go as planned, and we’d like to help resolve this for you. Please reach out to our customer care team at direct@thelittlegreensheep.co.uk, and we will look into this matter right away. Best wishes, LGS CE Team

Posted 1 year ago

“Amazingly helpful customer service”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We’re thrilled to hear that our customer service was able to assist you so effectively.

Posted 1 year ago

“Absolutely disgusted with this company! I ordered a single mattress and it got dumped at the bottom floor of my block of flats. I was told by the driver that it wasn’t his job to deliver outside my door and it was curb side delivery! I am a single mum and had to get the mattress up three flights of stairs on my own. I am covered in cuts and bruises. I spoke to the company on the phone and they said they’d be in touch. I heard absolutely nothing and it’s been nearly two weeks! AVOID THIS COMPANY AT ALL COSTS!! Disgusted.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review! We are so sorry to hear about your recent experience. We do appreciate all feedback we receive as this helps us to improve our service. Please do contact our Customer care team on direct@thelittlegreensheep.co.uk and we can get this resolved for you urgently. Best wishes LGS CE Team

Posted 1 year ago

“Honestly not impressed, as much as I want to be. We ordered this ready for our daughter's arrival. We've been using it for three weeks now and the basket is on an angle, specifically depending which way we place it on the stand. The mattress already has a dent in it from where she has been lying, and the handle looks like it's about to come off. This is a huge shame given the cost of the basket and how aesthetically beautiful it is.”

Helpful Report

Posted 1 year ago

Hi Emily, Thank you for leaving us a review! We are so sorry to hear that you are experiencing this issue with your Moses basket and mattress. Please do contact our customer care team on direct@thelittlegreensheep.co.uk and they will get this resolved urgently for you. Best wishes LGS CE Team

Posted 1 year ago

“Purchased for my son and daughter-in-law and they are absolutely delighted with it. No doubt will be buying more items from your company”

Helpful Report

Posted 1 year ago

Hi there! Thank you so much for taking the time to leave us a review! We are so pleased that your son and daughter in law are happy with the items. Best wishes LGS CE Team

Posted 1 year ago

“Absolutely delighted with the mattress, mattress protector and organic sheets I got. So important to me to have peace of mind that my baby is sleeping in the best environment!”

Helpful Report

Posted 1 year ago

Hi there! Thank you so much for taking the time to review your experience, it really does mean a lot to us! Best wishes LGS CE Team

Posted 1 year ago

“Great products”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! we are so happy that you are pleased with the service!

Posted 1 year ago

“Lovely quality Moses Basket, and rocking stand was fairly easy to put together. I'd maybe just suggest changing your delivery wording, as I was initially shown "Next Working Day" when I ordered, which then became 1-2 Working Days according to the Confirmation Email, and it actually showed up on the 3rd Working Day. Not a big deal as we weren't in a hurry for the product, but it was just a bit confusing. Think you'd be fine to say 3-5 Working Days and no-one would bat an eye.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a wonderful review! We are so sorry for the delay with your order. We will of course look into this internally. Best wishes LGS CE team

Posted 1 year ago

“Our son an daughter-in-law were delighted with their Mises Basket and we were pleased with the excellent product and service.”

Helpful Report

Posted 2 years ago

“I called the helpline and a very rude and unhelpful customer service person refused to honor a discount and gave me false information about the product I was purchasing. Thankfully this was later resolved promptly following an email. But that initial phone call means I will likely stop being a customer :(”

Helpful Report

Posted 2 years ago

“Speedy delivery and great quality. Love my book and I am sure my future nephew will too, thank you so much!”

Helpful Report

(DirectStore) - Posted 2 years ago

“I bought the sheets on behalf of my daughter in laws for my new grandson. The product itself seems fine, but the lack of communication was disconcerting. Not living near them I had no idea it had been delivered. Nothing to say dispatches or received. Found that strange”

Helpful Report

Posted 2 years ago

“A little expensive, but lovely products. Our newborn daughter loves her moses basket.”

Helpful Report

Posted 2 years ago

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Green Sheep Group is rated 4.7 based on 1,351 reviews