Name: Green Sheep Group
Address: The Green Snitterfield, Stratford Upon Avon
Rating: 4.67

“My review is purely a reflection of the challenges with trying to resolve an issue with the customer service team. You only get AI generated responses to emails, even when they ask you (over the phone) to email them with the details so that they can get back to you.”

Helpful Report

(DirectStore) - Posted 1 week ago

Hi Riina, Thank you for taking the time to leave a review. We're sorry to hear about your experience. We can confirm that we're already in contact with you via email and are actively working to resolve your issue. We appreciate your patience while we work towards a resolution. Best wishes, LGS Team

Posted 1 week ago

“I cannot comment as their courier Evri is rubbish and I haven’t received goods or a refund.”

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(DirectStore) - Posted 3 weeks ago

Hi Suzanne, Thank you for your feedback. We're very sorry to hear about your experience. Please be assured that we are actively working with both you and the courier to investigate the delivery issue and reach a resolution as quickly as possible. Best wishes, LGS Team

Posted 3 weeks ago

“Love the concept of the Moses Basket but the dimpled cover is very plushy and in the advice of our nurse non-ideal for safe sleep (versus quilted / thinner material). Love the basket but unfortunately may not use it for safe sleep conditions for this reason :-(”

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(DirectStore) - Posted 2 months ago

Thank you for taking the time to share your feedback! We're pleased to hear you love the concept and design of the Moses basket. We want to reassure you that all of our Moses baskets are designed and tested to meet the relevant safety standards. We do, however, appreciate you sharing your experience and will pass your comments on to our product team for review. If you'd like to discuss your concerns further, please don't hesitate to contact us at direct@thelittlegreensheep.co.uk. Best wishes LGS CE Team

Posted 1 month ago

“Disappointed. Second mattress that has arrived with damaged box and open packaging. Still waiting for a refund and or replacements. Have had the mattress before and really liked it and no issues. Would not have written a review yet but got an email asking for one. Would be happy to update the review if it gets resolved quickly.”

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(DirectStore) - Posted 3 months ago

We’re really sorry to hear about your experience and completely understand your disappointment, especially as you’ve previously had a positive experience with our mattresses. We sincerely apologise for the condition your items arrived in and have fed this information back to our couriers. We can confirm that this has now been resolved, and we appreciate your patience while we worked to put things right for you.

Posted 2 months ago

“Disappointed by the quality.”

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(DirectStore) - Posted 3 months ago

We’re really sorry to hear that you were disappointed with the quality of your purchase. We always want our products to meet expectations, so we appreciate you taking the time to share your feedback with us. If there’s anything we can do to help, please don’t hesitate to reach out to our customer experience team via direct@thelittlegreensheep.co.uk

Posted 2 months ago

“Very poor quality Stand was terrible to build Pilot holes weren’t deep enough so we had to drill bigger holes. Pieces didn’t line up and the plastic trim is too big for the basket so it’s not a snug fit”

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(DirectStore) - Posted 3 months ago

“The basket is lovely and of good quality, however the stand is very difficult to put together because the screwes proivded do not fit properly even with an electric drill. As we are unable to put the stand together we feel we aren't able to use the product to its full potential, so disappointed overall.”

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(DirectStore) - Posted 3 months ago

Thank you for taking the time to leave your feedback. We’re really sorry to hear you had trouble assembling the stand and understand how frustrating this must have been. We’re glad we were able to send out a replacement item for you, and we hope this has now resolved the issue and that you’re able to fully enjoy your basket. If there’s anything else we can help with, our customer care team is always here to assist.

Posted 2 months ago

“I paid an additional £7.95 for next-day delivery, expecting my item to arrive on 27/03/2026. Unfortunately, this did not happen. After tracking my order, it became clear that the parcel was not handed over to the delivery partner in time for next-day delivery to be fulfilled. Based on this, it was evident that the promised timeframe could not be met. I find this extremely misleading. When customers pay extra for next-day delivery, it is reasonable to expect that the service will be carried out as advertised. Failing to meet this expectation undermines trust and reflects poorly on the company’s reliability. As a customer who paid a premium for expedited shipping, I am both disappointed and dissatisfied with this experience. I would expect greater transparency and for advertised service levels to be upheld. Before ordering it from this website, I was contemplating if I should buy it off elsewhere but I chose to buy it from here as this is the brand company. I now know that I will be buying it from a more reliable retailer, such as John Lewis, which stocks the same brand but has a much more trustworthy delivery service.”

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(DirectStore) - Posted 4 months ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this! We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Experience Team on direct@thelittlegreensheep.co.uk and they can urgently provide you with a resolution. Best wishes LGS CE Team

Posted 4 months ago

“Honestly not impressed, as much as I want to be. We ordered this ready for our daughter's arrival. We've been using it for three weeks now and the basket is on an angle, specifically depending which way we place it on the stand. The mattress already has a dent in it from where she has been lying, and the handle looks like it's about to come off. This is a huge shame given the cost of the basket and how aesthetically beautiful it is.”

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Posted 1 year ago

Hi Emily, Thank you for leaving us a review! We are so sorry to hear that you are experiencing this issue with your Moses basket and mattress. Please do contact our customer care team on direct@thelittlegreensheep.co.uk and they will get this resolved urgently for you. Best wishes LGS CE Team

Posted 1 year ago

“I called the helpline and a very rude and unhelpful customer service person refused to honor a discount and gave me false information about the product I was purchasing. Thankfully this was later resolved promptly following an email. But that initial phone call means I will likely stop being a customer :(”

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Posted 2 years ago

“After 3 weeks it still smells really bad, like some glue smell or some kind of chemical. You cant smell it from distance but from 5cm for example. My poor baby is sleeping in this …”

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Posted 2 years ago

“The blanket that is half price is defective as the threads are pulled. Shame as I thought this was a good brand before this.”

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Posted 2 years ago

“Delivery was late (it claimed to be "next day delivery", which was one of the reasons we ordered from this company) and a screw was missing to assemble the stand. While the customer service managed to get me the screws delivered in the end, we couldn't use the product for days compared to when we were expecting it. Disappointing given the price we pay, and they didn't offer any form of compensation...”

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Posted 2 years ago

“My original order didn’t arrive, I received an email saying it would be late but arrive in 3 days from email. It didn’t arrive so I emailed to find out where it was. Basically there were several emails back and forth, your representative said she’d resend the order, which I agreed. But she kept emailing back asking different questions and by the time it was resent one of my items was out of stock and it didn’t arrive in time for me to give to my visiting daughter. Therefore I will have to try to visit her asap with the gift, but she’s a two hour drive away. I like the products but would be reluctant to order anything else, even though I’ve seen something else I would like to order.”

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Posted 2 years ago

“Disappointed overall. I live in spain and contacted the company before ordering a mattress to find out any duty fees that we may incur. They responded to this saying they didn’t know and it wasn’t their responsibility which isn’t the experience I’ve had with other sellers who factor the duty into the price or at least know about it. We risked it and ordered the mattress which cost £85 (plus £13 delivery!) and we were shocked to be told by DHL that the duty fee was 40€.! I contacted little green sheep to say we hadn’t accepted the duty fee and requested an immediate return of them item, unfortunately we didn’t hear from them in a week despite being over Christmas they had 2 working days before the holidays to respond. We were surprised to then see the courier turn up at our door and demand the 40€ duty fee … not happy at all and the response from little green sheep is a 10% partial refund. Very dissatisfied as we would never have ordered if we’d known the duty fee and should’ve been allowed to return it on the day we were informed of the duty fee by the courier”

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Posted 2 years ago

Hi Alicia, Thank you for taking the time to share your feedback with us. I am so sorry to hear about your experience, I do want to reassure you that we work extremely hard to help with any queries our customers have. Sadly for orders outside of the UK, customers are now responsible for all duties, taxes and custom clearance costs. Best wishes, LGS Team

Posted 2 years ago

“The Chicco next to me mattress cannot be used without the original hardboard from an old used mattress which also can’t be bought elsewhere online. This isn’t clear when purchasing as is right down the bottom of the spec and on a small label once you open the mattress so unable to return and unable to use without buying a new next to me crib”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. We do want to reassure you that we work extremely hard to help with any queries our customers have. We do appreciate all feedback that we receive from our customers and we will of course take a further look into this. Best wishes Holly

Posted 2 years ago

“Delivery dreadful no tracking available. Parcel left in wet even though I was in and no one knocked on the door. In the age of online shopping surely you can use a tracking system for customers.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. We do want to reassure you that we work extremely hard to help with any queries our customers have. We do appreciate all feedback that we receive from our customers and we will of course take a further look into this. Best wishes Holly

Posted 2 years ago

“I am pleased with the items, Mattress and mattress protector that I received, but I'm afraid the delivery and returns process were disappointing. On delivery, there was no one home, but the delivery was made anyway, just left outside the door in plain sight, in the rain. Then I returned a couple of the crib mattress protectors as unfortunately, they were the wrong size, however, I sent these over three weeks ago, but am still waiting on a refund to be processed.”

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Posted 2 years ago

“It's been over a week and no sign of my delivery. I have emailed twice and not heard back from the customer service team. Really disappointed”

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Posted 2 years ago

“great quality in terms of materials, communication, delivery but the mattress is very, very hard.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email

Green Sheep Group Reviews

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