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Green Sheep Group Reviews

4.7 Rating 1,365 Reviews
93 %
of reviewers recommend Green Sheep Group
Company Reviews Product Reviews
4,551
 Metrics Info
4.7
Based on 1,365 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email
Read Green Sheep Group Reviews

About Green Sheep Group:

The Best in Baby Bedtimes, Naturally

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maryann Arthur
Verified Buyer
“Very dissapointed, I ordered a moses basket in July and it still hasn't arrived!! I have been asked to review the sheets and blankets ordered with it, but its hard to review them when I can't use them yet due to no basket!! Um not impressed at all and no update on the item which is very poor!!”
Helpful Report
(DirectStore) - Posted 1 week ago
Hi Maryann, Thank you for leaving this review and we are terribly sorry for the disappointment. I can see this order does appear successfully delivered, if you do have any further issues, we would love to help! Best wishes, LGS Team
Posted 4 days ago
DAVID MOORE
Verified Buyer
“I've been asked to review a product they have failed to deliver yet. There is zero communication on why my order is missing and what they are going to do to rectify the situation.”
Helpful Report
(DirectStore) - Posted 1 week ago
Hi David, Thank you for your feedback. We're sorry for the inconvenience caused. We can confirm that we have been in contact with you directly and have arranged for your order to be resent using a different courier to help ensure it reaches you safely. We apologise again for the delay and appreciate your patience while we resolve this for you. Best wishes, LGS Team
Posted 1 week ago
Rozalia Rus
Verified Buyer
“I am very disappointed with both the product quality and the customer service. I paid around £225 for what was advertised as a 70 × 140 cm premium mattress. However, the mattress measures approximately 72 × 140 cm, making it extremely difficult to fit into the cot. Even after leaving it to expand, it remained oversized and caused the sides to bend, which is not what I expected from a premium baby mattress. I contacted customer service to raise my concerns, but despite waiting, I have received no meaningful response or resolution. When you’re paying this kind of money for a baby product, you expect accurate sizing, quality control, and after-sales support. I chose this brand because of its reputation, but unfortunately my experience has been very disappointing. I hope they improve both their quality control and customer service.”
Helpful Report
(DirectStore) - Posted 3 weeks ago
Hi Rozalia, Thank you for your feedback. We're very sorry to hear about your experience. I can confirm we have responded to your email and are looking into a replacement for you! Best wishes, The Little Green Sheep Team
Posted 3 weeks ago
Lydia Marriott
Verified Buyer
“Sent a stained item, emailed 4 times and called multiple times and haven’t had a reply or a response to the calls.”
Helpful Report
(DirectStore) - Posted 2 months ago
Hi Lydia, Thank you for your feedback, and we're very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We can see that we've now been in touch and have arranged a replacement for you. We sincerely apologise for the inconvenience caused and appreciate your patience while we resolved this. Best wishes LGS CE Team
Posted 1 month ago
Michael Harrod
Verified Buyer
“Not arrived yet so not very good”
Helpful Report
(DirectStore) - Posted 4 months ago
Hayley Hughes
Verified Buyer
“Terrible service. Ordered 11 days ago. Yet to receive my order. Despite sending 5 emails I am yet to receive any communication regarding it. I will now have to go through the bank to try and cancel the order and claim my money back. Not impressed at all.”
Helpful Report
(DirectStore) - Posted 4 months ago
We’re very sorry to hear about your experience and apologise for the delay and lack of communication. This is not the level of service we aim to provide. We can confirm that this issue has now been resolved, and we really appreciate your patience while we worked to put things right.
Posted 3 months ago
Jennifer
Verified Buyer
“Asking me to review a product that is missing is laughable. I have made contact trying to locate my basket and have had no response. I ordered it on 2nd April! My baby is due any day.”
Helpful Report
(DirectStore) - Posted 4 months ago
Hi Jennifer, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience! Please do contact us on direct@thelittlegreensheep.co.uk and our Customer Experience team will urgently have this resolved for you. Best wishes, LGS CE Team
Posted 4 months ago
COSIMA MAGILL
Verified Buyer
“I am not impressed with how I never seem to get any response to my emails although I spoke to a very helpful girl on Tuesday morning. My order was not required in the end as my daughter in law was given one of your Moses baskets just after I placed my order. I sent you an email but no one responded and eventually I called and your colleague told me to refuse the DHL delivery when they came, which I did, but haven’t heard anything back from you about this or had any communications at all. You should try and mimic John Lewis returns policy which utterly superb! Your products are great but your returns policy is far from it! Sorry Cosima Magill”
Helpful Report
(DirectStore) - Posted 4 months ago
Hi there, Thank you for taking the time to leave us a review! We’re very sorry to hear about your recent experience. This is certainly not the standard and we completely understand how frustrating this must be. We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please could you contact our team directly at direct@thelittlegreensheep.co.uk with your order details? This will allow us to look into your refund resolve the situation for you. We’re very sorry for the inconvenience caused. Best wishes LGS CE Team
Posted 4 months ago
Hugo
Verified Buyer
“The stand had the wrong screw holes and was therefore useless. Emailed their customer care a week ago and have heard nothing back.”
Helpful Report
(DirectStore) - Posted 4 months ago
Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience! Please do contact us on direct@thelittlegreensheep.co.uk and our Customer Experience team will urgently have this resolved for you. Best wishes, LGS CE Team
Posted 4 months ago
Niall Cameron
Verified Buyer
“I ordered a Moses basket, but unfortunately it arrived damaged, the base was broken and the basket cover was ripped. I completely understand that issues like this can happen, so I initially wasn’t concerned and expected a quick and straightforward replacement process. However, despite sending multiple emails, follow-ups, filling out forms, and attempting to call, I have received absolutely no response from the company. All I am asking for is a simple acknowledgment that my case is being reviewed so the damaged items can be replaced or refunded, but there has been complete radio silence. This is especially concerning as I have paid for the product, been left with unusable items, and have no way of getting in touch with anyone for support. I have a newborn, and due to the lack of response and the time this has taken, I was forced to purchase another Moses basket from a different company so my baby had somewhere safe to sleep. This means I am now out of pocket twice. I have tried every contact method I can find online, including the recommended faulty item and refund process, which does not appear to be working. The only communication I have received is an automated email asking me to leave a review, so this feels like the only remaining way to reach someone. Please, all I am asking for is a response so this issue can be resolved with either a replacement or a refund.”
Helpful Report
(DirectStore) - Posted 4 months ago
Thank you for taking the time to leave us a review! We’re very sorry to hear about your recent experience. This is certainly not the service that we expect for our customers to receive and we completely understand how frustrating this must be. We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please could you contact our team directly at direct@thelittlegreensheep.co.uk with your order number or postcode? Thank you for bringing this to our attention, and again we’re very sorry for the disappointment caused. Best wishes LGS CE Team
Posted 4 months ago
Elli
Verified Buyer
“I’ve ordered mattress over a week ago on a ‘Next day delivery’ & not received it & no communication from customer service. Phone lines are only open in the morning & no reply to my email querying where my order is.”
Helpful Report
(DirectStore) - Posted 5 months ago
Thank you for taking the time to leave us a review! We’re very sorry to hear about your recent experience. This is certainly not the standard we expect and we completely understand how frustrating this must be. We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please do contact our team directly at direct@thelittlegreensheep.co.uk with your order number or postcode and we will get this resolved urgently. Best wishes LGS CE Team
Posted 5 months ago
Katie Ross
Verified Reviewer
“Order never arrived would not recommend this company said they ‘lost’ the order”
Helpful Report
Posted 1 year ago
Hi Katie, Thank you for your feedback! We sincerely apologize for the inconvenience you've faced with your order. It’s frustrating when things don’t go as planned, and we’d like to help resolve this for you. Please reach out to our customer care team at direct@thelittlegreensheep.co.uk, and we will look into this matter right away. Best wishes, LGS CE Team
Posted 1 year ago
Charlotte Blythe
Verified Reviewer
“Absolutely disgusted with this company! I ordered a single mattress and it got dumped at the bottom floor of my block of flats. I was told by the driver that it wasn’t his job to deliver outside my door and it was curb side delivery! I am a single mum and had to get the mattress up three flights of stairs on my own. I am covered in cuts and bruises. I spoke to the company on the phone and they said they’d be in touch. I heard absolutely nothing and it’s been nearly two weeks! AVOID THIS COMPANY AT ALL COSTS!! Disgusted.”
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to leave us a review! We are so sorry to hear about your recent experience. We do appreciate all feedback we receive as this helps us to improve our service. Please do contact our Customer care team on direct@thelittlegreensheep.co.uk and we can get this resolved for you urgently. Best wishes LGS CE Team
Posted 1 year ago
Ravi Lamba
Verified Reviewer
“The company delivered the wrong size single mattresses. The service from this point was terrible, completely ignoring my requests to make the exchange of mattress easier for me, their customer. Have used the company a number of times before, but never will again.”
Helpful Report
Posted 2 years ago
Jenny Deeman
Verified Reviewer
“Delivery service was dreadful. No tracking facility and parcel left in pouring rain even though I was waiting for delivery. No knock on the door.”
Helpful Report
Posted 2 years ago
Arran Hale
Verified Reviewer
“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”
Helpful Report
Posted 2 years ago
Arran Hale
Verified Reviewer
“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”
Helpful Report
Posted 2 years ago
Sophie Branch
Verified Reviewer
“the sheepskin liner has taken weeks to be delivered even though ordered before Christmas and did next day delivery, I did email customer care for updates but never got a response, the liner has now arrived but it doesn’t fit the Bugaboo fox 2. will need to return for a refund”
Helpful Report
Posted 2 years ago
Arran Hale
Verified Reviewer
“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”
Helpful Report
Posted 2 years ago
Arran Hale
Verified Reviewer
“Sons coming up to a year old, went to flip the mattress and it's covered in mould. Checked the whole room for any other mould and there is nothing on the walls etc which I'd expect. Only place mould is growing is on my son's mattress!. Quick Google search shows I'm not the only person to have had this happen to their little green sheep mattress!.”
Helpful Report
Posted 2 years ago
Green Sheep Group is rated 4.7 based on 1,365 reviews
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