The Kid Collective Reviews

Name: The Kid Collective
Address: Unit L, Welland Business Park,, Valley Way,, Market Harborough, Leicester
Rating: 4.90

4.9 Rating 1,448 Reviews

97 %

of reviewers recommend The Kid Collective

4.9

Based on 1,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 33725220

Email:

hello@thekidcollective.co.uk

Location:

Unit L, Welland Business Park,,
Valley Way,,
Market Harborough
Leicester
LE16 7PS

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The Kid Collective 5 star review on 5th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few times now. Amazing choice of toys/games and very prompt delivery times!”

Helpful Report

Posted 1 month ago

Hi Sofia, Thank you for your lovely review. We’re thrilled you’ve enjoyed our range and found the delivery prompt. Kind regards, Charlotte

Posted 1 month ago

“Fantastic Staplestein stepping stones, saving them for my Granddaughters birthday. My order arrived safely and very well packed.”

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Posted 1 month ago

Hi Cynthia, Thank you for your lovely review. We're thrilled the Staplestein stepping stones arrived safely and were well packed, and that you’re saving them for your granddaughter’s birthday. Kind regards, Charlotte

Posted 1 month ago

“I would definitely recommend this company. My daughter is going to love her pram and it was such good price compared to other sites. Fast delivery too which was good.”

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Posted 1 month ago

Hi Emily, Thank you for your lovely review. We’re pleased you’d recommend us and that you found good value and fast delivery for your pram. Kind regards, Charlotte

Posted 1 month ago

“So helpful and understanding when I had a faulty toy. Quick to respond and come up with a solution. Hassle free.”

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Posted 1 month ago

Hi Louise, Thank you for your lovely review. We’re glad we could help quickly with the faulty toy and that you found it hassle-free. Kind regards, Charlotte

Posted 1 month ago

“Super range of products at competitive prices. Always super easy to order & always delivered on time.”

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Posted 1 month ago

Hi there, Thank you for your lovely review. We’re glad you’re happy with our range, competitive pricing, easy ordering, and on-time delivery. Kind regards, Charlotte

Posted 1 month ago

“Website was easy to navigate, one of my favourite shops to find Needoh, good stock often.”

The Kid Collective 5 star review on 18th June 2026

Helpful Report

Posted 1 month ago

Hi Sophie, Thank you for your lovely review. We’re glad the website is easy to navigate and that you enjoy finding Needoh with good stock. Kind regards, Keeley

Posted 1 month ago

“A really quick delivery and amazing product, thank you!”

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Posted 1 month ago

Hi there, Thank you for your lovely review. We’re thrilled you’re happy with the quick delivery and amazing product. Kind regards, Team The Kid Collective

Posted 1 month ago

“The Kid Collective are my favourite kids toy sellers! They have the best range and incredible customer service. Everyone who works there is so kind and friendly! I can’t recommend them enough!”

The Kid Collective 5 star review on 15th June 2026

Helpful Report

Posted 1 month ago

Hi Aimee, Thank you for your lovely review. We’re so glad you’re happy with our range and that you’ve had a positive experience with our customer service. Kind regards, Charlotte

Posted 1 month ago

“Excellent service as always from The Kid Collective, we were delighted to be able to add this limited edition staplestein to our collection. Highly recommend The Kid Collective!”

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Posted 1 month ago

Hi Poppy, Thank you for your lovely review. We’re thrilled you’re delighted with the limited edition staplestein and that you’d highly recommend The Kid Collective. Kind regards, Keeley

Posted 1 month ago

“Fast delivery.”

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Posted 1 month ago

Hi Abbie, Thank you for your lovely review. We’re glad you experienced fast delivery. Kind regards, Keeley

Posted 1 month ago

“Great service was kept updated on fast delivery, great service!”

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Posted 1 month ago

Hi Claire, Thank you for your lovely review. We’re glad you experienced great service and that you were kept updated with fast delivery. Kind regards, Keeley

Posted 1 month ago

“Quick delivery and packed with care”

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Posted 1 month ago

Hi Nicola, Thank you for your lovely review. We’re glad you received quick delivery and that your items were packed with care. Kind regards, Keeley

Posted 1 month ago

“Always excellent service.”

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Posted 1 month ago

Hi Libby, Thank you for your lovely review. We’re thrilled you’ve consistently experienced excellent service. Kind regards, Keeley

Posted 1 month ago

“Great selection of items and fast delivery, would order again!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your lovely review. We’re thrilled you liked the great selection and found the delivery fast. We’d be happy to welcome you back for your next order. Kind regards, Keeley

Posted 1 month ago

“Brilliant company, fast delivery and super nice needoh”

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Posted 1 month ago

Hi Nicola, Thank you for your lovely review. We’re thrilled you found The Kid Collective brilliant, with fast delivery, and that Needoh was super nice. Kind regards, Keeley

Posted 1 month ago

“Unfortunately experienced poor service from TKC. Please be aware when choosing next day collection from some local stores as they have the right to refuse depending on space. I wasn’t aware of this but apparently TKC advised this can happen. I believe this to be misleading to customers who opt for this choice as a flexible option. After my parcel was refused, it was returned to the depot in the city centre where it sat for several days before I received any updates. I spoke to TKC customer advisors re this but they only had the same information I received from DPD. There was no attempt to escalate this further or raise with courier just hang tight as it advised it would be delivered the next working day. I questioned this as they didn’t have my home address but remained hopeful. I managed to change this manually via the DPD app to deliver to my home address for the day after as they failed to deliver on said working day… still no update from DPD but said it could be sent the next day thereafter. After all this I checked again and seen it was being sent back to TKC. I reached out to customer service again sharing my frustration and disappointment what should have been a next day collection was over a week wait. I explained the parcel was for a gift and no longer any use. I also questioned why it was sent back when I hadn’t agreed to this. I was informed I would receive a refund as parcel clearly was being sent back and this had been raised but still no email confirming this, which isn’t reassuring. I was quite disappointed in customer advisor’s vague and automated responses, no way of real resolution or gesture to restore faith in company. I was just advised a refund had been raised, but no paper trail evidence this had happened. Please be aware before ordering and perhaps choose a tracked delivery to home. So unfortunate.”

Helpful Report

Posted 2 months ago

Hi Collette, Thank you for taking the time to share your feedback. We're sorry to hear that your order did not arrive as expected. Your parcel was dispatched promptly from our warehouse the day after your order was placed, however it unfortunately encountered unexpected issues within the courier network after the selected pickup shop was unable to accept the delivery. We appreciate how frustrating the resulting delays and lack of clear updates would have been, particularly as the order was intended as a gift. While our customer service team can only access the same tracking information provided by the courier until an investigation is opened, we did our best to keep you informed throughout the process and issued a full refund as soon as it became clear that the parcel was being returned to us. We are also raising the circumstances of this delivery with our courier partner to better understand why the parcel was returned rather than redirected following your request. Thank you again for your feedback, which we will take on board as we continue to review our delivery processes and courier partnerships. Kind regards, Keeley

Posted 2 months ago

“My first time shopping at The Kid Collective and it was a fantastic experience! Really easy checkout process, and my order was sent very quickly, and well packaged!”

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Posted 2 months ago

Hi Jodie, Thank you for your lovely review. We’re thrilled you had a fantastic first experience, found checkout easy, and that your order arrived quickly and well packaged. Kind regards, Keeley

Posted 2 months ago

“It was easy to order with careful packaging and speedy delivery . Great service and quality of product.”

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Posted 2 months ago

Hi Yelena, Thank you for your lovely review. We’re glad you found ordering easy, packaging careful, delivery speedy, and that you’re happy with the service and quality. Kind regards, Keeley

Posted 2 months ago

“Great item, lovely packaging and quick delivery!”

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Posted 2 months ago

Hi Lucy, Thank you for your lovely review. We’re glad you enjoyed the item, packaging, and that delivery was quick. Kind regards, Keeley

Posted 2 months ago

“Extremely fast delivery and amazing customer service. Thank you so much!”

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Posted 2 months ago

Hi Becky, Thank you for your lovely review. We're glad delivery was fast and you received amazing customer service. Kind regards, Keeley

Posted 2 months ago

The Kid Collective is rated 4.9 based on 1,448 reviews