Login
Start Free Trial Are you a business? Click Here

The Kid Collective Reviews

4.9 Rating 1,439 Reviews
97 %
of reviewers recommend The Kid Collective
Company Reviews Product Reviews
4,488
 Metrics Info
4.9
Based on 1,439 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read The Kid Collective Reviews
Visit Website

Phone:

020 33725220

Email:

hello@thekidcollective.co.uk

Location:

Unit L, Welland Business Park,,
Valley Way,,
Market Harborough
Leicester
LE16 7PS

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Collette
Verified Buyer
“Unfortunately experienced poor service from TKC. Please be aware when choosing next day collection from some local stores as they have the right to refuse depending on space. I wasn’t aware of this but apparently TKC advised this can happen. I believe this to be misleading to customers who opt for this choice as a flexible option. After my parcel was refused, it was returned to the depot in the city centre where it sat for several days before I received any updates. I spoke to TKC customer advisors re this but they only had the same information I received from DPD. There was no attempt to escalate this further or raise with courier just hang tight as it advised it would be delivered the next working day. I questioned this as they didn’t have my home address but remained hopeful. I managed to change this manually via the DPD app to deliver to my home address for the day after as they failed to deliver on said working day… still no update from DPD but said it could be sent the next day thereafter. After all this I checked again and seen it was being sent back to TKC. I reached out to customer service again sharing my frustration and disappointment what should have been a next day collection was over a week wait. I explained the parcel was for a gift and no longer any use. I also questioned why it was sent back when I hadn’t agreed to this. I was informed I would receive a refund as parcel clearly was being sent back and this had been raised but still no email confirming this, which isn’t reassuring. I was quite disappointed in customer advisor’s vague and automated responses, no way of real resolution or gesture to restore faith in company. I was just advised a refund had been raised, but no paper trail evidence this had happened. Please be aware before ordering and perhaps choose a tracked delivery to home. So unfortunate.”
Helpful Report
Posted 1 month ago
Hi Collette, Thank you for taking the time to share your feedback. We're sorry to hear that your order did not arrive as expected. Your parcel was dispatched promptly from our warehouse the day after your order was placed, however it unfortunately encountered unexpected issues within the courier network after the selected pickup shop was unable to accept the delivery. We appreciate how frustrating the resulting delays and lack of clear updates would have been, particularly as the order was intended as a gift. While our customer service team can only access the same tracking information provided by the courier until an investigation is opened, we did our best to keep you informed throughout the process and issued a full refund as soon as it became clear that the parcel was being returned to us. We are also raising the circumstances of this delivery with our courier partner to better understand why the parcel was returned rather than redirected following your request. Thank you again for your feedback, which we will take on board as we continue to review our delivery processes and courier partnerships. Kind regards, Keeley
Posted 1 month ago
Joanna
Verified Buyer
“We recently bought the Little Dutch playhouse and the quality is really poor. The writing is peeling off the letterbox, there are tiny screws in the pre made walls that are coming out and are very sharp - not kid friendly - the whole thing is really flimsy. Wouldn’t recommend”
Helpful Report
Posted 2 months ago
Hi Joanna, Thank you ever so much for your feedback & we are so sorry to hear about your experience with the Little Dutch playhouse. Please contact our customer service team directly on hello@thekidcollective.co.uk so we can look into this further & assist you appropriately. Kind regards, Keeley
Posted 2 months ago
John
Verified Buyer
“What a load of I could buy cheaper for toddlers one it’s advertised wrong”
Helpful Report
Posted 3 months ago
Hello John, I’m very sorry to hear you’re unhappy with The Kid Collective. This isn’t how we want you to feel. We strive to advertise accurately, and provide all necessary information required. We would kindly ask you to reach out to our Customer Happiness team on hello@thekidcollective.co.uk Please share which product you’re referring to and any order details so we can review and resolve this matter for you as quickly as possible. Kind regards, Nicola
Posted 3 months ago
"Anonymous"
Verified Buyer
“Very poor customer service - I emailed for an update on delivery after a Christmas present item was already late. The reply was generic and said there were delays because of black Friday (?!) - the reply didn't answer my specific question about date but just it would arrive "before Christmas" (wasn't my question- I needed it by Monday because we are away for Christmas). I emailed again and again over weekend to say they hadn't answered my question, that I really needed to know it it would arrive on Monday and I'd need to order it from somewhere else if not. I heard nothing, it was so stressful. Then, after parcel arrives (thankfully, on the Monday) I finally get an email from them saying it had arrived (hardly news any more). I asked to make a complaint and they are polite but just don't really get it - in my apology email they got the facts wrong about the issue I was complaining about. These days you can buy the same things from virtually any website - the only thing that differentiates is customer service and trust. Kid Collective are very poor on both.”
Helpful Report
Posted 7 months ago
Hello, I am very disappointed to hear you are unhappy with your experience. I've taken a look at your order and can see that you ordered on the 9th Dec, and we fulfilled on the 12th Dec. You had selected a standard Royal Mail service, which was then delivered to you on the 15th. At this time of year delays are to be expected unfortunately, and we do offer express services for when items are needed in a hurry, but I am pleased that your order did arrive with you in time. Once parcels are in the hands of our delivery partners we do have limited scope to provide exact delivery dates/times beyond the tracking details, which will be why our team were unable to provide you with further information beyond that. I hope your new goodies are being enjoyed, you selected some fantastic things :) Many thanks Laura
Posted 7 months ago
Luci
Verified Buyer
“I paid for next day delivery last Friday and still haven’t received my items.”
Helpful Report
Posted 8 months ago
Hello Luci, I am ever so sorry you had issues with your delivery with the courier. I can see this was resolved for you by our customer service and they refunded your next day shipping charge and got this sent back out to you. If you ever have any issues please do not hesitate to reach out to our customer service team as they are more than happy to help. Kind regards, Meg x
Posted 6 months ago
C A
Verified Reviewer
“Absolutely abysmal experience with The Kid Collective. Between them and Royal Mail, they lost my order which was a birthday present for my son. Once they were notified of the problem they made absolutely zero attempt to resolve things for me and so far have refused to refund me. Will never shop with them again!”
Helpful Report
Posted 2 years ago
Hello, I am sorry to read this. I have spoken with our customer service team, who have advised that they are awaiting reply from you with regards to confirming your delivery address. Once that is done we can get this resolved for you no problem! :) Many thanks, Laura
Posted 2 years ago
Gill Duckham
Unverified Reviewer
“I have been trying to order an item numerous times. It will not work. Frustrating”
Helpful Report
Posted 2 years ago
Hello Gill, I have sent you an email. Kind regards, Meg @ TKC x
Posted 2 years ago
Judith
Verified Buyer
“As I write, my purchase has still not arrived. Ordered 19th November. Emailed to say shipped on 22nd November. Phoned this morning - 29th - no answer to the phone line, asked to email instead. Sorry, I'm the CUSTOMER and I don't have time to do that. Tracking number only activated mid morning today - 7 days after it had shipped. Message says "We expect to deliver your item today". I wait.”
Helpful Report
Posted 2 years ago
Hello Judith, I'm sorry to learn that your order didn't arrive within the desired timeframe. I understand the frustration and disappointment that comes with delays. Unfortunately once we dispatch an order it is in the hands of Royal Mail, and it looks like in this instance it has taken the scenic route, complete with detours, pit stops and maybe a few wrong turns! We're really sorry for the delay, and any frustration this has caused. It is probable that your order will still arrive with you safely, but I can see that our Customer Care team have issued you with a full refund in the meantime. Wishing you hassle-free deliveries in the future! Laura
Posted 2 years ago
Rebecca Jeffcock
Unverified Reviewer
“Unable to review the actual product as I still haven’t received after 2 weeks!”
Helpful Report
Posted 4 years ago
Rebecca Jeffcock
Verified Reviewer
“Unable to review the actual product as I still haven’t received after 2 weeks!”
Helpful Report
Posted 4 years ago
Tina Fabia
Verified Buyer
“The item I ordered has still not be received and is a Christmas present for my grandaughter - as it it getting very close to Christmas Day I am vey concerned that it hasn’t arrived yet. Please look into this”
Helpful Report
Posted 3 years ago
Hello Tina, I am ever so sorry you have not yet received your item. I have just checked the tracking for you and I can see it was delivered on 7/12 and there is a photo attached also. I will pop you over an email with your tracking so you can see. If you need anything else please don't hesitate to email. Kind regards, Meg @ TKC x
Posted 3 years ago
Angela Williams
Verified Buyer
“Still not received the item I ordered, no communication at all. Then to be asked to review something you haven't received just makes me cross”
Helpful Report
Posted 3 years ago
Hello Angela, I am very sorry there was a delay in your parcel. As you may be aware Royal Mail have been striking and the dates affected are the 24th, 25th, 30th of November & 1st, 9th, 11th, 14th &15th of December. Because of this there is a backlog in the system as well as the influx of orders from Black Friday and the festive season. I can see from the tracking information that your item has now arrived. I apologise also about the review email that arrived to you before the item did. These are sent automatically and with the strikes causing delays it has meant these sometimes arrive before the item. I trust you are happy with your parcel and if you need anything else please do not hesitate to contact me. Kind regards, Meg @ TKC x
Posted 3 years ago
Anonymous
Verified Buyer
“Great product and quick service, however it says on your website the dolls are suitable for 0+ months, but on the Little Dutch packaging, which you don’t show on your website, it says 12 months+. I bought these as a gift for my daughter who will be 6 months old at Christmas. I’m disappointed that she will need to wait until she can play with them.”
Helpful Report
Posted 3 years ago
I am very sorry about this. Thank you for bringing this to out attention. We have no rectified this on our website and I hope it is enjoyed when your little one is old enough x
Posted 3 years ago
Hanna Hostynska
Verified Buyer
“Still didn’t get my order or any information when it’s arriving so I am not happy. Sorry.”
Helpful Report
Posted 3 years ago
Good afternoon Hanna, I am so sorry your parcel isn't with you yet. As you ordered to Poland this can take a little while to clear customs. Your order was made on 30th July, dispatched by us on the 1st August, it left the UK to Poland on the 2nd August, arrived in Polish customs on the 7th August and is now out of customs and on its way to you as of the 11th August. This should arrive with you soon. :) x
Posted 3 years ago
Louise Jeff
Verified Buyer
“Very disappointed. My climbing frame and slide arrived damaged. I have emailed a number of times over the past few weeks asking for a replacement...I’m still waiting. Not what I expect when spending so much money on an item. If you want something beautiful for your hundreds of pounds I’d buy elsewhere. The climbing frame is functional but not attractive.”
The Kid Collective 1 star review on 21st November 2020 The Kid Collective 1 star review on 21st November 2020 The Kid Collective 1 star review on 21st November 2020
Helpful Report
Posted 5 years ago
Hi Louise, I am very sorry to hear that after our contact you are still disappointed with your purchase. We absolutely take on board that one of the rungs on your Wee'un Triangle was damaged, which we have arranged a replacement for. Sadly the other rungs do feature some natural wood grains beneath the paint which is completely normal. This is one of the beauties of natural wooden handmade toys, and not something we could consider as a fault. You are of course very welcome to return this item to us, as we have offered, and if you would like to continue to discuss this please pop us an email again. You did not raise any concerns with your slide, so we would like to look into this further too? We very much would like to resolve this for you and for you to be a happy customer. Thank you for taking time out to leave your review x
Posted 5 years ago
The Kid Collective is rated 4.9 based on 1,439 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request