The Kid Collective Reviews

Name: The Kid Collective
Address: Unit L, Welland Business Park,, Valley Way,, Market Harborough, Leicester
Rating: 4.90

4.9 Rating 1,439 Reviews

97 %

of reviewers recommend The Kid Collective

4.9

Based on 1,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 33725220

Email:

hello@thekidcollective.co.uk

Location:

Unit L, Welland Business Park,,
Valley Way,,
Market Harborough
Leicester
LE16 7PS

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The Kid Collective 5 star review on 4th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few items from little Dutch and tiny Harlow for birthday presents. The items arrived and were very damaged, I sent over pics and evidence and was told to return the items for a refund, unfortunately I do not have the capacity to return the items due to a medical condition. I asked for a partial refund which was 15% I refused and asked for more I was given 20% which again is nothing. Considering how expensive the toys were and how badly damaged they were I was not impressed at all with the outcome. It’s not like I was going to gift or keep the items anyway as they were so badly damaged. Not too happy with customer service team. The outside box was not damaged so items left the shelf damaged before they were packed into a box. As lovely as the products on this website are I will not be buying again. It would have been worth spending a few more pounds using a different site which is known for better customer experience. If your items arrived damaged just know you won’t be offered much unfortunately.”

Helpful Report

Posted 1 week ago

Hi, I can see that this issue was resolved with our team, all damaged items need to be returned in order for us to process refunds and we provide a collection service from home as an option for returns.

Posted 1 week ago

“It arrived quickly but products did not work”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback & I'm ever so sorry to hear that there is an issue with your item(s). Please could you kindly contact our customer service team at hello@thekidcollective.co.uk so we can look into this further for you. Kind regards, Keeley

Posted 1 month ago

“Great items but was disappointed with the needoh drop. I sat online and was adding items as they dropped. But they would be removed from my basket before I could check out so I missed out on ones my daughter wanted - I then had to make 3 separate orders with 3 postage costs! I asked for 2 to be refunded and all items to be posted in one parcel but was told no. Very disappointed considering I spend a small fortune on needohs and then £15 postage. Not sure if I would use the company again to order after this experience”

Helpful Report

Posted 2 months ago

Hi Lianne, Thank you for your feedback & we are sorry to hear you are disappointed with your experience. Due to extremely high traffic on the site at launch, there was an issue with stock syncing correctly across all products at the same time, which we understand was frustrating. That said, demand was exceptionally high & the NeeDoh drop sold out within minutes. Even if all stock had gone live simultaneously, we do not believe customers would have been able to secure multiple different styles in a single order given how fast everything was moving. We’re working on improvements to make future drops smoother & really appreciate your understanding and support. Kind regards, Keeley

Posted 2 months ago

““I received the package completely broken and opened, with the risk that pieces of the game could have been lost.””

Helpful Report

Posted 7 months ago

Hello Beatrice, I am very sorry to hear this. I have taken a look and can't see the damage from the delivery photos but please do reach out to our customer care team if your item is damaged and we will of course rectify this for you, Many thanks Laura

Posted 7 months ago

“I am sorry but my rating is due to the delivery service. I paid more to have my parcel in time but not only they delayed, they sent me an email that no one was in at the time of delivery. No one contacted me in advance, no evidence of delivery attempts. We have been forced to go to the depot to get the parcel, 20 minutes away from my home. Awful experience! I will never buy again from someone using Royal Mail as delivery service.”

Helpful Report

Posted 9 months ago

Hello, I am ever so sorry that your negative experience with Royal Mail has impacted how you feel about your shop with us. I hope the items were well received and bring lots of joy. Kind regards, Meg x

Posted 9 months ago

“Royal mail left the parcel by my front door, even though I had requested it go to local post office as we were away... They sent me a picture saying -delivered.. I had to get a freind from the village to go and rescue it in case it was stolen. Please use a different delivery company!!!!”

Helpful Report

Posted 3 years ago

Hello Heather, I apologise that Royal Mail chose to leave your parcel where you hadn't specified. In our terms and conditions on our website it states ''14- We reserve the right for parcels to be left in a "safe place" by our Royal Mail and courier partners. By choosing to order with us you are agreeing that your parcel may be left in a safe place should you not be home to receive your parcel. A safe place can be anything from, outbuildings, back gardens, bins, porches and neighbours'' I am glad a friend was able to rescue it for you and you received your items. If you need any further assistance please don't hesitate to contact us. Kind regards, Meg @ TKC x

Posted 3 years ago

“Order accepted and money taken. Then order cancelled due to lack of stock. No good.”

Helpful Report

Posted 5 years ago

We are very sorry that this happened Vicki. Sadly due to the ongoing pandemic and time of year, we experienced a stock issue for the item you wanted. We do our absolute best to ensure we are continuously keeping our stock topped up, so I hope if you kindly return to us this would never happen again. I sincerely apologise once again that this has impacted your view of our services, and hope we can correct this in the future for you x

Posted 5 years ago

The Kid Collective is rated 4.9 based on 1,439 reviews