The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,563 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

Write Your review

Tell us how The Incubator Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Incubator Shop 5 star review on 31st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect item, my fan had stopped working and this arrived quickly and efficiently ..”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“Excellent service,prompt delivery would recommend”

Helpful Report

Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Recently purchased a Rcom 20 Max/Pro Replacement Humidity Unit. Arrived the following day, installed it and eggs back on the go. Great service.”

Helpful Report

Posted 5 years ago

“Recommended”

Helpful Report

Posted 5 years ago

“Ordering process was easy of a great product with clear instructions. Delivery was on time. A small missing piece was replaced within 24 hours with out any problem at all and included sweets. All emails responses within a short time. Will use again.”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“Fast, efficient service”

Helpful Report

Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Very helpful, friendly and prompt with replies. Highly recommend.”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“ordered just after 2 pm, arrived safe and sound 9.06am next day. Says it all .well done”

Helpful Report

Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Competitive price & prompt delivery Seemless transaction”

Helpful Report

Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Fast fast service great thank you”

Helpful Report

Posted 5 years ago

“Fantastic service, although everything is done via email at the moment, when my hatcher arrived it had a broken hinge due to transport, it was replaced immediately, highly recommend this company 5*”

Helpful Report

Posted 5 years ago

“Brilliant service and communication as usual. The membrane switch has just made my “new 20” into a new working incubator. Totally compatible with the older yellow one. Delighted.”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“Brilliant swift service ! Thank you”

Helpful Report

Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“The Incubator Shop are pure excellence when it comes to customer service. Prices are very competitive. Delivery is super quick and communication about orders and deliveries is excellent. Absolutely brilliant service. Thank you to everyone at The Incubator Shop.”

Helpful Report

Posted 5 years ago

“My chopping and changing of delivery address was dealt with very efficiently and with good humour. My only gripe was not being able to speak to someone in person as I was concerned that my emails might not be read in time to make the changes. As it happened, my fears were unfounded. Would certainly do business with you again.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish I want to speak to someone I think I’ve spent over £2000 and would like to speak to a person to trouble shoot about my incubator instead I have had to order every random part to get this working once it has been Solved I will be returning the incorrect items for a full refund , there is a forum online that have left seriously bad reviews about your store and your customer service I will be adding to it , I can not actually believe that no one has called me back !!”

Helpful Report

Posted 5 years ago

Hi Matthew, I'm really sorry for any misunderstanding. We actually emailed you back on 29 March 2021 at 3:38pm, offering to give you a call the following afternoon. Furthermore, we requested the incubator's serial number which we'll need prior to the call to ensure we have all the information available when we speak. We've at no point ignored your contacts or refused to speak to you and i'm very disappointed that you've resorted to leaving bad reviews about our small company when all we've tried to do is help you. It's also worth noting that the incubator which you are trying to repair was never actually purchased from us, so it's not a machine we're 100% familiar with. But despite that we're still discussing the case with the manufacturer so we can help you with it. Which is why we needed to liaise with you on email first, requesting serial numbers and photos so we can forward the information onto the manufacturer and provide the best advice. I would hugely appreciate it if you could revise this unfair review and allow us to help you. Kind regards, Mike, The Incubator Shop

Posted 5 years ago

“I wouldn’t go anywhere else for all my incubator needs. Brilliant service and advice.”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“Excellent service Thank you”

Helpful Report

Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Fast transaction, very good service will definitely be using again thank you.”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“Easy site to use. Delivery was excellent next day delivery. Well packed and was kept up to date via email. First email was lovely and it thanked me for buying from them 💙”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

The Incubator Shop is rated 4.9 based on 3,563 reviews