The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,562 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 31st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outrageous postage costs to Scotland having only the £6 charge as an option even on small items.”

Helpful Report

Posted 5 years ago

Hi Anna, I'm very sorry that you're disappointed with our postage cost of £6. Whilst your item was only low-cost, it is also very fragile and requires a huge box in order to protect it from damage and ensure it arrives in one piece. The item you ordered was not a small item, it was a Comfort 50 Brooder Cover Plate which needed a box with a length longer than 61cm. If we had have sent your parcel with the Royal Mail, taking an independent trip to the local post-office, the actual cost for shipping would have been £12.12. You can see the Royal Mail prices here royalmail.com/price-finder Instead, we elected to send the parcel with DPD, as this is the route all our parcels take. Not only is this route faster, but it also costs us less as a business, with a rate of £12.00, avoiding a trip to the post-office too. We only charge our customer £6 for Northern Scottish postcodes in order to keep things fair, and keep it 'pro-rata' with the free delivery we offer throughout the nearer parts of the UK. I appreciate your point that we charge high for small item postage, but this is because there are so few small items that we supply, it's not possible to design our algorithm to have a different postal rate for small items. But, if we do see an order for something tiny, that's capable of going through a letterbox, we'll use a stamp instead, and return any excess postage paid. In your case, this wasn't true as you had a large parcel. I hope this clears things up and hopefully you can now see that our postal rates are fair and certainly not 'outrageous' as you claim in your review. We're a small business with an incredible work ethic and attention to customer service. We show our postal prices up-front and obvious before purchase, and welcome our customers to get in touch with us via our Contact Us page if they need help prior to purchase. We'll always work with you to find the best postal option for you. Best wishes, Mike The Incubator Shop

Posted 5 years ago

“Excellent delivery it come the next day like they said it would, next week I will be ordering more items from them because of the Excellent price and delivery and customer service, I recommend everyone to buy from them, keep up the good work guys”

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Posted 5 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 5 years ago

“Excellent service and product. Fast delivery.”

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Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“We're are all the rcom incubators”

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Posted 5 years ago

“Friendly and knowledgeable staff on the phone, a fast efficient delivery, and a good Brinsea product just what you'd expect from BRINSEA”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“A fair price and speedy delivery”

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Posted 5 years ago

“Delighted with my purchase, received promptly. Achieved a successful hatch of a Toulouse Gosling”

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Posted 5 years ago

“Fabulous and prompt service. Good range of products. Would thoroughly recommend!”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Easy to order, prompt delivery and all items as described”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Great service and quick delivery. So many shops are out of stock of this item but the Incubator Shop saved the day.”

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Posted 5 years ago

“Have always had ouutstanding service with both efficient and speedy delivery”

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Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

“Excellent speedy service”

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Posted 5 years ago

“Good quick service”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Great company with really good service and products I just felt this was really expensive for what it was - I actually used something completely different. It’s just thin cardboard”

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Posted 5 years ago

“excellent super fast delivery.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Ordered hatching mats and egg tray received quicker than expected great service”

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Posted 5 years ago

“Very good it was here the nextday”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Ordered,delivered next working day as described, couldn't ask for more”

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Posted 5 years ago

Thank you - we're so pleased to receive your kind review!

Posted 5 years ago

“Have not used it yet but service and information from the incubator shop is second to none.Very pleased with purchase and a wide range of equipment is available from the shop.”

Helpful Report

Posted 5 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 5 years ago

The Incubator Shop is rated 4.9 based on 3,562 reviews