“Received my 25th wedding anniversary guest book - water damaged returned back and now gift experience saying they haven’t received it so will not refund me absolutely disgraceful service I would never recommend and never use again - just like to rob people”
Hi,
We appreciate your feedback.
We regret that you are feeling this way about your order. Please understand that our policy does require the return of items for a refund.
Unfortunately, I could not find your order details in your feedback, which makes it a bit challenging for me to proceed. Would you mind sending your order details to customerservice@thegiftexperience.co.uk. This will allow us to investigate the matter.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“No notice on when I placed an order did they let me know it was discounted, the item I purchased was a anniversary present,
Not even received my refund yet so not a happy customer”
Hi Suzanne,
Thank you for taking the time to share your feedback.
I am very sorry for any inconvenience or frustration this situation may have caused you. Upon thorough investigation, it has come to light that on the very day your order was received, we promptly communicated that we were unable to fulfil it due to discontinuation.
Rest assured, we did initiate the refund process for you. We kindly request that you allow 10 working days from the date of the refund. Should you not receive the refund within this period, please do not hesitate to reach out to us, and we will be more than happy to investigate the matter further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi,
Thank you for sharing your feedback.
I can only apologise for the frustration you have experienced in this matter. Your order was placed on 10th September 2023 with an expected delivery date of no later than 15th September 2023.
Upon reviewing your order, I noticed that no gift message was selected during checkout. This is why the recipient did not receive information about the sender.
If you have any further questions or queries, please do not hesitate to reach out to our customer service team.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Did not have the experience available even though I paid for it. After paying I received an email to say the experience was no longer available. The matter was dealt with efficiently once I got to speak to someone and it was followed up by management which I appreciated. But I can’t deny I was disappointed. The experience was meant as a wedding present. I’m afraid I went to a different company in the end.”
Hi,
Thank you for your feedback.
I can only apologise for your frustration with this matter. Upon looking into this, I can see that we no longer offer the experience, this is why we contacted you immediately and had this removed from our website.
If you have any further queries, please do not hesitate to contact us further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Roisin,
Thank you for your feedback.
I can only apologise that your order has not yet arrived with you. I have emailed you regarding this matter, if you could kindly get back to me, I will get this sorted for you as soon as possible.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Val,
Thank you for providing us with your feedback.
Upon reviewing this, we have noticed that the order number you provided corresponds to an Engraved Crystal Paperweight, rather than an experience.
To assist you further, and investigate the issue regarding your experience, we kindly request that you email us at reviews@thegiftexperience.co.uk with the correct order number for your experience. This will allow us to investigate the matter thoroughly address any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Abbie
The Gift Experience
“Very poor quality product. Not worth the cost. I was very disappointed in the nylon material. The embroidery was good as was the delivery time. I wouldn’t purchase this again or recommend to others.”
Hi Janet,
Thank you for sharing your feedback with us.
We can only apologise for any dissatisfaction you experience with your order and the quality of the item received. Your satisfaction is important to us, and we want to address this issue promptly.
To assist us in investigating the matter thoroughly, we kindly request that you email as a picture of the received order at reviews@thegiftexperience.co.uk. This will enable us to better understand the situation and take appropriate action to resolve any concerns you may have.
Once again, we can only apologise for any inconvenience caused, and we appreciate your co operation in helping us improve our services.
Kind regards,
Abbie
The Gift Experience
Hi Martelle,
Thank you for your feedback.
I can see my colleague did email you with the following 'I am very sorry to say that your order is on hold due to the Bible shaped trinket box being out of stock until the end of next week.' to which we did not receive a response for.
Kind regards,
Abbie
The Gift Experience
Hi Alexander,
Thank you for your feedback and I hope you are well.
I am unsure what you are referring to in terms of your order being 'verified'. If you could kindly email your queries to me at reviews@thegiftexperience.co.uk, I will be more than happy to investigate this for you.
Kind regards,
Abbie
The Gift Experience Team
“Very disappointed , very poor quality product came with a broken box , and was damaged inside. This was supposed to be a present for their first holy communion”
Hi Emilia,
Thank you for your review.
I can only apologise for your disappointment with your order, we do value all forms of feedback as a way of improving our services; so please rest assured that all feedback will be passed to the relevant departments.
I can see my colleague has dealt with this matter for you, and has sent a freepost return label in order for you to send this back for a full refund.
Kind regards,
Abbie
The Gift Experience
“Received my order in good time but the personalisation was wrong despite being correct in the order. Still waiting for a replacement - was for my sons 30th birthday which was two weeks ago. Won’t use again.”
Hi,
Thank you for your feedback.
I am only able to apologise that your personalisation arrived incorrectly.
I can see my colleague has emailed the supplier regarding this, and to obtain tracking for your order. As soon as we receive this, we will be in contact with you.
Kind regards,
Abbie
The Gift Experience
Hi Jackie,
Thank you for sharing your feedback with us.
I can confirm on looking into this, I am unable to locate any correspondence with yourself regarding this matter.
If you could kindly email me at reviews@thegiftexperience.co.uk, I will be more than happy to look into this for you.
Kind regards,
Abbie
The Gift Experience
Hi Heather,
Thank you for your feedback.
Upon looking into your order, I can see that there is more than one purchase. If you could email me at reviews@thegiftexperience.co.uk with which item you are referring to, I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
“Bought an item from them they ot the dates wrong and there's no way to contact them as no invoice or receipt with my order, and you can't contact them without a order number, nothing on email either.”
Hi Stephen,
I am only able to apologise that your order has arrived with the incorrect personalisation.
If you could kindly email a picture of this to me at reviews@thegiftexperience.co.uk, I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
Hi Kim,
Thank you for your feedback.
Upon reviewing your order, I can confirm that this was placed on 29th April 2023. As mentioned during the purchase, personalised orders require up to 3 days for processing and production, which in this case would be until 4th May 2023.
Additionally, you had selected the 2-5 working day delivery option at checkout, the latest expected delivery date for your order would have been 12th May 2023 and I can see that your order was delivered on 7th May 2023.
Any further questions, please do not hesitate to contact us further.
Kind regards,
Abbie
The Gift Experience
“I purchased a birthday gift experience and payed extra for nextday delivery. 4 days later it had not arrived. In response to my email I was, not terribly politely, incorrectly told that I had not purchased next day delivery and it would arrive within 3-5 working days.
Once I had established that this was indeed the case I was offered half the cost of the postage and no apology. Several emails later, still no apology or admittance that an error had been made. Avoid this company there are many others offering the same service reliably. It arrived 8 days after purchase.”
Hi Jane,
Thank you for your feedback.
We are only able to apologise for any inconvenience caused by this error. I can see that my colleague did email you regarding this matter apologising for the mistake on our part, as this did show our end that 2-5 working day delivery was selected upon checkout.
To assist with the situation, we have refunded you half of the delivery cost. Additionally, we have resent your voucher as an e-voucher to ensure you receive it promptly.
If you have any further concerns or require additional assistance, please do not hesitate to contact me at reviews@findmeagift.com where I will personally look into this matter for you.
Kind regards,
Abbie
The Gift Experience
Hi Karen,
Thank you for your review.
I have contacted you privately regarding this matter, if you would kindly get back to me I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
“Absolutely worthless. Nothing received after more than 2 weeks, not even a dispatch confirmation email. On checking, I was first told it would be delivered in a few days "due to the time it takes to personalise" and then when I still didn't receive anything, I was told by the same person that it had already been delivered (apparently delivered a scant 48 hours after I placed the order, so what happened to "the time it takes to personalise"?) and shown strange tracking information that doesn't look like normal Royal Mail tracking. Then, when I asked them to explain, they continued to claim that I had signed for the parcel, basically accusing me of lying and saying there was nothing else to do except for me to go to the police and get a crime number (!). So, steer clear.”
Hi,
I am only able to apologise that you have had difficulty in receiving your order.
I can see you spoke with my colleague yesterday regarding this matter who has been looking into this with the supplier for you, and this was delayed due to the bank holiday. You will receive an email with the tracking as soon as this has been dispatched.
I hope this helps.
Kind regards,
Abbie
The Gift Experience
