“Order a gift and card. The card came first with the information on what gift was coming. This ruined the surprise. Then we never received the gift. Thegiftexperience took no responsibility and offered no help.”
“I love these type of gifts, it’s something different and special. When it arrived it was well packed and presented so well in a lovely gold box. Personalised just as I wanted. An anniversary gift that was very personal, and my other half loved it! I will most definitely buy from The Gift Experience again in the future, they have great customer service and I highly recommend this company.”
“Had so much trouble with the gift I ordered. It was a personalised boxed newspaper for my parents diamond anniversary. It arrived two weeks late and the headlines that it had picked out to highlight we're all awful, depressing stories of murders, massacres etc..not at all a paper to remember heaooy events as it should be. Quality of print was awful. Couldn't get a refund as it was personalised and the customer services said they have no control over the gifts they sell and were massively rude and unhelpful.”
“I ordered a golden wedding gift for my sister and brother in law. Having received no email re it's dispatch, I contacted customer services. They responded very quickly and positively and the gift arrived intact, on time and was very well received. Couldn't ask for much more really.”
“Really pleased to find an appropriate present for my adult step daughter and her husband on their wedding anniversary. Good choice, speedy delivery, considering COVID19. Well packaged, they were delighted!”
“Very easy to order online. But I wasn’t informed when my order was dispatched. Ordered 2 items which arrived at different times like a week or so apart. And when part of my order was received the packaging was ruined which spoilt the experience of having something personalised.”
“The gift itself was first class, but the website requires modification. I originally made a request for a specific dated newspaper and went through the entire process on the site. However, I later received an apology stating that the specific newspaper was not available and an alternative was suggested. The alternative turned out to be excellent, but surely it should be possible to keep the site updated in order to advise customers at the point of purchase that the specific item is unavailable?”
“The item was lovely much better than expected. I was a bit worried that the quality would be poor but the cushions were much plumper and larger than expected with good quality material. Only slight concern was when I placed an order I did not get a confirmation email. That worried me slightly as I needed the item by a set date and had no way of looking up the order.”
“Really disappointed with personalized cushion when it arrived. Low quality material & cover fitted cushion poorly. For what I paid I expected better. I'm not one to write bad reviews so on a positive note it was easy to order with good delivery time! Unfortunately on this occasion I didn't like the product.”
