“As someone who is technically challenged I was having difficulty trying to get a personalised apron printed for my Grand daughter. Other websites do not make the process easy!
The Gift Experience, a simple experience....!
The only downside was the quality of the material, improve it and you have a perfect product!”
“Ordered the Family Tree cushions for several family members. Items arrived quickly and were of a high quality. My only gripe is I would have liked the inner cushion to be a bit firmer. Other than that I'm very pleased and can't wait to see my family's faces when they receive them at Christmas !”
“Ordered a personalised pewter quaich which was lovely and delivered very promptly.
It was disappointing that the personalised message was restricted to 30 letters which meant I could not show names plus "50th anniversary" and had to make do with "50th" .”
“From start to finish there were no issues. Very helpful staff and delivered in very quick time. Unfortunately one of their products let them down. The battery was totally dead and when my family purchased a new one it still did not work. Turned out one of the hands on the clock was bent. Once straightened it now works.”
“item was excellent value for money my husband loves it.
only negative thing was the delivery took longer than stated and therefore it did not arrive in time but not a major issue”
“Lovely personalised wedding album, only problem I've found is once the photos are in it doesn't close very easily so I think the spine of the book needs to be wider. Had to get photo corners as didn't want to use glue.”
“after sending a similar item by mistake, it was very quickly substituted.
good customer service personal, swift delivery service..would use them
again..”
“I have ordered 2 personalised cushions, for different events and unfortunately each cushion received was incorrect. The Customer Services couldn't have been helpful and ordered the replacements straight away. However this didn't replace the burst of the "surprise bubble", especially as it was the 2nd of happening.
I would seriously advise them to address their Quality control procedures/personnel because for this to happen twice to the same customer is not good for business.”
“Customer service is excellent and got back to me promptly. Lovely personalised Teddy Bear money box which I was delighted with. The only complaint is a very late delivery which was not on time for the occasion it was bought for. Something has to be done about time from order to delivery as the transit is appalling.”
