“Hi - I have to say that I was really disappointed as I requested express delivery in time for our Wedding Anniversary and the gift arrived 3 days after our anniversary - in fact it actually took a week to arrive! To be fair once it arrived the product was fine and as expected - but the occasion was spoilt - Suffice to say I will not be using this particular site in the future.”
“I ordered a pair of personalised embroidered pillow cases on the 10th of May for a wedding on the 21st of May.I had to buy an alternative present as I am still waiting to receive these and it is now the 2nd of June. When I aked if the parcel could be traced I was told it was not sent via a parcel tracking service and to wait.”
“I ordered a personalised clock. The engraving was awful. The letters were of very unen depth and were virtually illegible. I will never use this company again. They flatly refused to acknowledge that the product was substandard. It was so poor I was unable to give it as a present.”
I am sorry your item has not arrived yet. I see that we have sent a replacement out but that this has not arrived as well. It is rare for one item not to get there and for two not to get there is very very rare. The item will not fit through a letter box so as you sent this as a gift to someone I would imagine it is at their local sorting office. I believe you are still in communication with Customer Services.
“I've still not got my product! The first delivery never arrived, so after a wasted trip to Royal Mail, I called and explained it was a flower girl and page boy gift for my wedding on 21st may only to be told it was my fault for selecting free standard delivery. Another package was apparently sent out over a weeks ago, still no sign, no email, no call, no dispatch note, no delivery!!”
“Complained about mispelling. They insited it was my fault but i did not think so surely they proof read messages and would query peculiar spelling.
Customer support said id I paid I could have a new label, I said I would like a new box but they ignored this completly sent new label but I have to remove the old plaque and this does not leave a good finish so a special present was ruined.”
“I bought a paperweight as a gift for my wife as a first anniversary gift I ordered it a couple of weeks before but never got it in time if I knew it was coming from France I would have not have bothered if u get a paperweight make sure u order it in plenty of time.”
“Very poor service
Ordered item, said item took 3 weeks to arrive and when it did it was damaged I emailed company who then asked me if I could just glue it to fix it
Extremely dissatisfied
They did however credit my account with 10% of order total which came to £4 but to be honest I'm still not happy with the quality of the product and would not recommend company”
“The bunting was really, really cheap looking and had iron on letters. At £25 and judging from the misleading picture I thought they would be sewn. The bunting itself is crepe thin. I really feel ripped off, it looks so rubbish. Overall I would not recommend this product.”
“My cushion was posted out on the 2nd of March am still waiting for it I paid £4,99 for delivery so I could it for my bosses anniversary on the 6th if March had to go out and buy a new present have sent them emails asking for my money back but just keep fobbing me off so be carful buying from here ????????????”
“I ordered a personalised encyclopaedia for my godson's christening but when the parcel arrived it was a personalised nursery rhyme book for some other poor child who is obviously missing their present. They'd even stuck my address label over the top of the address label that it should have been going to. I turned up to his christening with no present! Had no response from customer services or their Twitter account as yet...”
“Very disappointed with the service I received the incorrect item was sent, when I contacted the gift experience regarding this matter I was asked to take photographs (which I did) and send them to customer service. The reply I received was to send the Item back with I did over 2 weeks ago and I have heard nothing. I have had no acknowledgement or refund.
I certainly will not be recommending the gift experience to any of my friends.”
“Awful.
They failed to deliver an engagement present in time as they gave the wrong address to the courier. Neither they or their courier provide any effective support whatsoever outside of office hours.
They apologise but make no undertaking to fix the problem.
Refunded delivery charge so that's ok then?
Left a negative review on their site. They could/would not answer as to whether it would actually be published.
I'll never use this company again but WILL share my 'experience' widely.”
“Purchased a picture frame for my baby scan photo, arrived in good time, however, the frame was terrible quality! Much smaller than expected - didn't even fit photo!! Was ripped on the back, and the photo protector wasn't even glass it was PLASTIC!!! I did not expect this for £13.00 + £4 for P+P!!!! They are only £10 in mothercare and boots!! Will be asking for my money back!”
Hi Laura, I am sorry you are disappointed with the product. I have checked your order and the Item was actually £7.99 and you had a discount code which made the total price with delivery £11.18, so I think we are cheaper than Mothercare. Regards Customer Services Manager
Dear Martin, sorry you are not happy with the product. This item unlike many similar products has the image laser engraved inside the keyring and not on the surface of the product, this is an expensive procedure, hence the price. I do not know how long it took to arrive with you but we do state a 14 day despatch time with another 2 or 3 days for delivery. Customer Services Manager.
“I ordered a christmas bauble which had a photo on one side and message on the other. It was a present for my friend for Christmas. The photo i sent was put in the circular space for the photograph in a square shape leaving a horrible edging and gaps. It did not look professional at all it looked as though i could have made it myself. I am also very angry as i have made two reviews on the website and they have not been published which shows me that there is inaccurate feedback shown on the website (only showing good reviews). Also as it was right near to christmas i had the embarrasment of having to give this present to my friend which was sloppy.
Overall a very unhappy customer.”
