Sorry that you were disappointed. This process is automatic and we do not have the time to Grammatically check all orders we assume that the Customer has entered it correctly.
“First order never arrived. Second order incorrect, had the wrong photograph engraved in glass. Then asked to send a photograph of the wrong order and e-mail it to the company. Order never arrived before Christmas despite ordering mid November. Correct order finally arrived 30th December, really disappointed.”
“I've had no contact from gift experience I've ordered a frame from the begging of December and it did not arrive for a Christmas present I did not even have an email to say it's out stock and I will be chasing a refund !!!”
“Miss selling products and not giving you what you paid for, would never use this company again, and I urge anyone reading this not to either. YOU WILL BE DISAPPOINTED IF YOU DO I CAN PROMISE YOU THAT”
“Purchased a mother and daughter photo gift experience which had a mother and six year old girl in the advert. When the recipient opened the gift,the small print states the child has to be over 18. I contacted Gift Experience who said they would ring me back, they never did. Debenhams will not give refunds on Gift Experience even though it was mis-advertised. Absolute rip off!!!!”
“purchased a graduation gift paid extra for faster delivery. Did not come before the graduation day. Rang to re-route or check on status. Company representative less than helpful and supportive to our needs (appeared to not care less our surprise was ruined)
Very disappointing all round”
“I bought for my fiancé the teddy bear and the clock but the clock was faulty, (in pieces). The second click was sent and also received in Pieces but worse than before!”
“I ordered a newspaper for a specific date, 40 years ago, as a Ruby Wedding gift. However, despite ordering the correct date, someone muddled the day and the month, and the incorrect date was supplied. I contacted the firm immediately, and they had to contact their supplier, and I was then told the date I needed was unavailable. I then had no option but to buy a yearbook costing a further £8.99, as I was buying the gift on behalf of others and time was running out. I did feel the firm could have been apologetic, and waived the further charge as a gesture of goodwill.”
“Unfortunately i experienced the worst customer service I've ever had. The company made me feel dishonest when the faulty item was a result of their own quality control. I will be steering well clear of this company now. Yours, a very disappointed customer.”
“I ordered a 21st present being an engraved 21st key. The delivery time was stated as 24 hours which I thought was good but I allowed a week as I have had this problem before with internet orders. The present took 10 days to arrive so Missed my daughters birthday Which I was really upset about.”
“I ordered a personalised gift for my parents' 40th wedding anniversary. I placed the order on 13/7/15. The anniversary was on 31/7/15. The gift arrived on 28/7/15. When I opened it to check it, the personalisation was for a completely different couple's names, and so the gift was useless. I emailed the company and got no response by about midday the next day, so I rang. There was no apology on the phone, but the person said they would check if they could get the correct gift to me by the 31/7/15. I then got an email later on to say that this would not be possible, and there was an apology in that email. I was left with less than 48hours to find an alternative gift. I did get a refund, but I felt I had been let down by a silly error in sending the wrong gift to the wrong address, leaving me hardly any time to come up with an alternative. This company needs to do better than that.”
“Very bad quality of the product I bought. My personalised photo clock had terrible colors (the face of my husband and baby were orange) and their faces dont look clear. Besides that the arrows of the clock were damage. Horrible experience. I felt terrible when my husband saw his gift and it was to late to send it back.”
“I ordered 'Pearl' Anniverary glasses, what I received was 1 pearl & 1 Ruby. Didn't get any kind of gift box and the quality was poor! Totally useless present, had to rush out and buy something else! Sent back to them at end of may and still waiting for my refund. Apparently their terms & conditions are 30 days for a refund. Well my terms & conditions are send me what I ordered!! Not impressed!!”
