“I have sent 3 emails about this. Engraved pen case to customer service email with no response
you haven’t returned any
The case is very sharp at the back so when you open it it nips your fingers , I ask for help to resolve this problem with no response”
Dear Mary,
Thank you for sharing your feedback.
I apologise for any dissatisfaction you experienced upon receiving your order. Upon thorough investigation, I couldn't find any correspondence or emails from you regarding this issue. I have sent you an email regarding this matter, and I would appreciate it if you could respond. I am eager to assist and address your concerns promptly.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Personalised crystal paperweight. Straightforward to order, and efficiently delivered. Yet to be handed over as gift but does look beautiful, a great keepsake”
Hi,
We appreciate your feedback, and we sincerely apologize for any inconvenience you've experienced in commenting at this time. We hope the recipient thoroughly enjoys their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Didn't receive the item. Having been told it was being packed I heard no more. After I complained I was told the item was no longer available. It had been purchased for a birthday present. Very disappointing. I did receive a full refund though. I sha'n't buy anything else from this company.”
Hi Valerie,
Thank you for providing your feedback.
I can only apologise for any dissatisfaction with the service you received. We were not initially informed by the supplier about the item being out of stock until we reached out to you. As soon as this information was confirmed, my colleague promptly issued a full refund for your order.
Should you have any further enquiries or concerns regarding this matter, please feel free to contact us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Easy to order, lots of different gifts to choose from. Would have given 5 stars but had a repayment & didn't know that one item wasn't coming disappointing.”
“Sorry to say I never received my purchase, due to poor delivery service but have to complement The Gift Experience on their prompt response and customer service.”
Hi,
Thank you for sharing your feedback.
I apologise for the difficulties you experienced and for not receiving your order. Upon investigation, I observed that my colleague issued a full refund for your order on 29th November. If you have not received your refund yet, please contact us, and we will gladly investigate and assist you further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Susan,
Thank you for your 5 star feedback! 👍🌟
We are very pleased you were happy with the gift you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Disappointed no phone number to contact tried to cancel order or change order straight away and customer services were slow to respond claiming order had l
Conveniently been processed.”
Hi,
Thank you for taking the time to provide your feedback.
I sincerely apologise for any difficulty you experienced in reaching our customer service team. To assist you further and address your concerns effectively, could you please email your order number to customerservices@thegiftexperience.co.uk. This information will enable us to investigate the matter thoroughly and provide you with a resolution.
Should you have any additional questions or require further assistance, please do not hesitate to reach out to us. We appreciate your understanding and are committed to ensuring your satisfaction.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Marilyn,
Thank you for your fantastic feedback! 😁👍
We are very pleased you were happy with your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
