“I loved the product however upon delivery it looked like it had been run over. The box was squished, the product was upturned and this was not done by the courier. Despite the damage, I kept the product as I didn't have time to return it before gift exchange. The company was easy to use however and the product arrived within reasonable time.”
Hi Daisy,
Thank you for sharing your feedback with us.
I sincerely apologise3 for the condition in which your order arrived, as this falls below the quality standards we strive to uphold. If you have a photograph of the issue, could you please email it to us at customerservices@thegiftexperience.co.uk along with your order number? I will personally investigate this matter and address it promptly.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“I use this company every year for personalised photograph Christmas Bauble for my 3 Granddaughters and always recommend them highly. Just one disappointment this year 1 Granddaughter received her Bauble a week prior to my other 2 Granddaughters, so delivery took 2 weeks which is most unusual and a little disappointing.”
“Dreadful will not be ordering again. Picture was sideways and missed off our names. Had to go through the hassle of returning the item even though it would be no good to anyone else as it’s our baby in the photo! Then had to chase for a refund. AVOID”
Hi,
We appreciate you taking the time to share your feedback.
We sincerely apologise for any disappointment caused by the quality of your order upon arrival. After conducting a thorough investigation, we observed that our customer service team promptly issued a freepost return label and processed a refund for your order without delay.
Should you have any additional enquiries or concerns, please feel free to reach out to me directly. I am more than happy to further investigate and assist you in any way possible.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Very good service,, from ordering to delivery
Im impressed with the gifts purchased,, hope the recipients are too,,very good stocking fillers,,
Will be ordering again”
“Bough as a Christmas gift, so unable to give a proper review until after Dec 25th. But I will say it was a very quick turnaround from ordering to delivery, and items were exactly as described by seller.”
Hi Jodie,
Thank you for sharing your feedback.
I sincerely apologise that your order did not reach you as expected, and I understand this falls below our service standards. I want to assure you that I have promptly resent your order, and you should receive it shortly.
If you encounter any additional issues or have further concerns, please feel free to reach out to us. We are more than willing to assist and ensure your satisfaction.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Rachel,
Thank you for sharing your feedback.
It appears that you have already discussed this matter with my colleague, and your order was cancelled because the item was out of stock. We sent you an email promptly on November 27th, notifying you of this and providing a full refund. I apologise for any confusion that may have arisen from this situation.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
