“Due to my mistake the engraving on the item was not quite right, they contacted me and the mistake was rectified. However this put the delivery back, meaning it wouldn't be on time for my wife's birthday, when I explained this, they pulled out all the stop's and my wife got her gift on time. Phew !!”
Hi Gerard,
Thanks for your review, I'm so pleased to read we were able to spot the initial error on the order and get the order to you in time for your wife's birthday!
Best wishes,
The Gift Experience 🙂
“Brilliant service, the item was a wedding gift and it was absolutely perfect and exactly as I expected. The happy couple loved it too. Will definitely use this site again!”
Hi Colin,
Thanks for your review and for sharing your lovely photo, I'm so glad you are happy with your order!
We look forward to welcoming you back again!
Best wishes,
The Gift Experience 🙂
“I recently bought a cushion as an anniversary present for friends. I found the site easy to use. The item itself was of good quality and value for money. My friends were also delighted when they received it. The only negative was that it was sent to the billing address and not the alternative delivery address”
Hi Mrs M,
Thanks for your review, I'm so glad the recipients are happy with this!
I am sorry to read that the order did not go to the correct address, I can see that there was only one address on your order and it was delivered there. We also had no contact from you about changing the address so unfortunately there was nothing we could have done differently to get this order to your required delivery address.
Best wishes,
The Gift Experience 🙂
Hi Deborah,
Thanks for your review and for sharing your lovely photo, I'm so pleased to read how happy you are with it and I hope the recipient loves it as much as you do!
Best wishes,
The Gift Experience 😀
“Sent an item that wasn’t as described. Tried to say it was my fault so had to keep item I had paid £18 for that cannot be used. Really rude and unhelpful staff and item quality not that great for the price.”
Thanks for your review, I am sorry to see that you had such a negative experience with us.
I can see from your order that unfortunately you misinterpreted the personalisation instructions, which has led to you not receiving the order as you imagined.
I am sorry you feel our customer service staff were rude and unhelpful, having looked through the email conversations I can see that they remained professional throughout.
Thank you once again for taking the time to leave your feedback, and I hope the points outlined help you in understanding our position in not refunding or replacing the item.
Best wishes,
The Gift Experience
“The product was delivered in time for a celebration. The company were efficient in changing the delivery details. The product itself was very nice and suitable for its purpose.”
Hi Karen,
Thanks for your review, I'm so glad you are happy with your order!
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise for any upset or inconvenience caused.
Best wishes,
The Gift Experience 🙂
