“Shocking. Ordered the 4* overnight theatre package for a 70th birthday present for my mother. Terrible communication, having to chase up constantly for tickets. Poor quality hotel (which was then cancelled on the day with no suitable alternative offered) and the cheapest tickets for the show available. In the end we arranged everything ourselves for approximately the same price.
Still waiting to the refund but wouldn’t go near this company again.”
“Wasn't clear when ordering that item would be sent from USA and not produced in UK. Item therefore didn't arrive in expected timeframe and late for anniversary.
The detail is 'Americanised' with regard historical information which is disappointing. Feel item is overpriced.
Pity really as the idea and market could be so much better.”
“Lots of ideas to pick from then very easy to place order , gift voucher came within a couple days and has an excellent expiry date, the only “negative point” was as it already had 5% off I was unable to use my 10% off introductory offer !!”
“I ordered a gift from Gift Experience which arrived on time ... it was just as it was described and looked really good ... I am really pleased with this gift and would happily recommend this company to anyone looking for something special ...”
“I ordered a Gift and paid for expedited delivery but the gift was not supplied when required. it was very disappointing but I have been reassured I will receive a refund on my ordered item.”
“Really lovely personalisation of a 6 x 4 photo album, just how I imagined. The only downside is that when the product arrived the sleeves of the album appeared to have been under some stress, maybe in packaging or in transit. They were not pristine, but I’m sure once filled with photos the stress signs will be negligible.”
“My gift never arrived! I even paid extra for ‘next day delivery’ but it didn’t even arrive… in fact I’m
still waiting and that was 2 weeks ago! It’s a shame as it was a surprise gift for my partners 40th birthday.”
“I will never buy from this company again. I ordered a personalised cushion for our daughter and her husband for their anniversary. I ordered it on 16th August, the money was taken from my account on 20th. Their anniversary was 27th. Today is 28th and still no sign of the cushion. I am very upset and disappointed as this was a special anniversary. When I rang the company they were of no help at all. The delivery information states it will be despatched within 1 to 3 working days!”
