The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 1,047 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always have a good stock of great products and customer service is second to none - and to cap it all the prices are excellent!!!!!”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate our great product selection and outstanding customer service. We're equally proud of our competitive prices, and your kind words motivate us to keep delivering the best experience possible. We look forward to welcoming you back soon! Best wishes, Team The Flash Centre

Posted 1 year ago

“Quite a niche item which was in stock and delivered fast and for free. What more do you want?”

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Posted 1 year ago

Hi John, Thank you for your fantastic 5-star review! We're thrilled to hear that you found exactly what you were looking for and that the delivery was fast and free. Your satisfaction is our priority, and we can't wait to assist you again in the future! Best wishes, Team The Flash Centre

Posted 1 year ago

“Was sent out of date film, messaged about this but recieved no reponse quite disappointed.”

Helpful Report

Posted 1 year ago

Hi Jerry, Thank you for your honest feedback. While it’s never easy to hear the negatives, it’s incredibly valuable, it helps us review what went wrong and improve for the future. We always aim to deliver a flawless experience, but we’re only human, and sometimes mistakes happen. So thank you for highlighting this. Apologies for the mix-up with your film and for missing your initial message. I can see your live chat came through when all our agents were busy, but we should have followed up within a few hours. Following on from the communications we have now had by email, it sounds like you are happy with the resolution, but do let me know if there is anything else I can do for you. We look forward to ensuring you experience a flawless service next time. Thanks (and apologies) again, Mike

Posted 1 year ago

“Exactly what I ordered delivered on time and well packaged...also at a very fair price.”

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Posted 1 year ago

Hi Colin, Thank you for your fantastic 5-star review! We're delighted that you received exactly what you ordered in a timely manner and well packaged. Your feedback on our pricing is also greatly appreciated, and we look forward to serving you again in the future! Best wishes, Team The Flash Centre

Posted 1 year ago

“Always a brilliant and effective service from the Flash Centre who have supplied me with mainly Elinchrom equipment since 1985.”

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Posted 1 year ago

Hi Simon, Thank you for your amazing 5-star review! We're thrilled to hear that you've been satisfied with our service and Elinchrom equipment since 1985. Your loyalty over the years means the world to us, and we look forward to continuing to support your needs at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Great delivery and great customer service”

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Posted 1 year ago

Hi Francisco, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced great delivery and customer service. Your kind words mean a lot to us, and we look forward to helping you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“If you are buying to have posted to Northern Ireland I would avoid. Product and company fine I'm sure but they ship using UPS. This means as well as the Flash Centre charging extra for delivery to Northern Ireland (still part of the UK) UPS will add on a customs charge and a brokerage charge. Your £40 item will mactually cost you £69! Maybe if they use a company that doesn't add on these charges I will try them again considering I have had deliveries at the same time from England delivered by DHL and Royal Mail with nothing added on. Avoid!”

Helpful Report

Posted 1 year ago

Hi Sam, Thank you for taking the time to share your experience, and for bringing this to our attention. We’re genuinely sorry that your delivery to Northern Ireland ended up costing more than expected, and we completely understand your frustration. We have relatively few customers in Northern Ireland, so hearing about experiences like yours first-hand is incredibly valuable. Unless we know what’s happening on your end, especially when it comes to unexpected customs and brokerage fees, we don’t know what needs fixing. Your feedback helps us spot the gaps and do better. As you mentioned, some couriers like UPS do treat shipments to NI as if they’re international, which can trigger additional charges. Other services, such as Royal Mail and some (but not all) DHL options, may handle things differently, but it varies widely and is quite difficult and complicated for us to predict. We’re actively reviewing our shipping options with this in mind and looking at ways to minimise these kinds of charges for our NI customers. There are also changes coming under the governments' Windsor Framework in 2025 that aim to standardise and simplify parcel deliveries from GB to NI. Plus, with the very recent UK-EU trade agreement announced just yesterday, we may see further improvements, so we’re keeping a close eye on how it all develops. Our goal is to make delivery as smooth and affordable as possible for everyone, including customers in Northern Ireland, and your feedback is helping us get there. Thanks again, Mike

Posted 1 year ago

“Well packaged fast delivery, would certainly use again.”

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Posted 1 year ago

Hi Nigel, Thank you so much for your lovely 5-star review! We're thrilled to hear that you were pleased with our packaging and fast delivery. Your support means a great deal to us, and we can't wait to assist you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

Hi Lenka, Thank you for your fantastic 5-star review! We're so glad to hear that you experienced fast delivery. Your feedback is much appreciated and motivates us to continue providing excellent service. We look forward to serving you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“The light I purhcased was a at a very good price and there was quick delivery. I also asked several questions about other products (one of which I purchased and one I didn't) and the responses to these were very quick - it's good to have someone who knows about what their company is selling able to provide information and advice.”

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Posted 1 year ago

Hi Neil, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices good and appreciated the quick delivery. It's great to know that our team was able to assist you promptly with your queries. We pride ourselves on providing knowledgeable service, and your feedback really motivates us to keep it up. We look forward to serving you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Staff very helpful”

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Posted 1 year ago

Hi Philip, Thank you for your wonderful 5-star review! We’re delighted to hear that our staff was very helpful during your visit. Your feedback means a lot to us and motivates our team to continue delivering excellent service. We look forward to seeing you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Great experience”

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Posted 1 year ago

Hi Khalifa, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to welcoming you back to The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Great support from Kevin from your Birmingham branch”

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Posted 1 year ago

Hi Eddie, Thank you so much for your fantastic 5-star review! We're thrilled to hear that Kev provided you with great support at our Birmingham branch. Our team is dedicated to ensuring that our customers have the best experience possible, and your feedback truly motivates us. We'll make sure to pass this feedback on to him as i'm sure he will appreciate it! Thanks for your support and look forward to welcoming you back to The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Very efficient”

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Posted 1 year ago

Hi Jeff, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service very efficient. We truly appreciate your support and look forward to assisting you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Excellent communication and quick delivery”

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Posted 1 year ago

Hi there, Thank you for the wonderful 5-star review! We're delighted to hear that you enjoyed our excellent communication and quick delivery. Ensuring our customers have a smooth experience is our top priority, and your feedback reaffirms our commitment. We truly appreciate your support and can’t wait to assist you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Good service and delivered before time.”

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Posted 1 year ago

Hi Jonathan, Thank you for the great 4-star review! We're delighted to hear that you experienced good service and that your order arrived ahead of schedule. Your feedback is important to us, and we’re always looking to improve, so we'd love to know how we can do better next time to make it a 5-star service! Please do let us know. We appreciate your support and hope to serve you again soon at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Very good service, fast despatch.”

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Posted 1 year ago

Hi Neil, Thank you for the amazing 5-star review! We're so glad to hear that you received our service quickly and that your order was dispatched promptly. It’s our aim to ensure a seamless experience for our customers, and your feedback keeps us motivated! We truly appreciate your support and can’t wait to serve you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“Fast delivery.”

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Posted 1 year ago

Hi Julia, Thank you for the fantastic 5-star review! We're thrilled to hear that you experienced our fast delivery service. We aim to get your orders to you as quickly as possible, and your kind words mean a lot to us. We appreciate your support and look forward to serving you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“As always ready to support offer guidance and any orders are dealt with very promptly amazing service wouldnt go anywhere else thank you to Kev and the team at the Flash Centre”

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Posted 1 year ago

Hi Karen, Thank you for your wonderful 5-star review! We're thrilled to hear that our team, especially Kev, provided you with the support and guidance you needed. It's always our goal to ensure orders are handled promptly, and we're so grateful for your kind words about our service. We truly appreciate your loyalty, and we look forward to helping you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

“I ordered a flash gun from the Flash Centre, I was kept fully informed about the state of the transaction, from the initial acknowledgement of the order, right the way through to the delivery. As a bonus, because I spent over £300, and as a special offer, I was eligable for a training session at the Flash Centre, which I am looking forward to attend.”

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Posted 1 year ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you had a smooth experience with your order and appreciated our communication throughout the transaction. It’s especially exciting to hear you'll be joining us on one of our upcoming workshops! We're sure you'll enjoy it and find it valuable. Your satisfaction means the world to us, and we can't wait to see you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 year ago

The Flash Centre is rated 4.9 based on 1,047 reviews