The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 1,049 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good site with plenty of choice of specialist kit, pricing is very competitive but shipping took over 2 weeks for a product that was listed as in stock; didn't get a reply when I chased it up. Fortunately, it wasn't an urgent order and when it did arrive, it was excellent.”

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Posted 3 years ago

Hey Pete, Thank you for taking the time to leave us a review. We truly appreciate your feedback. Please accept our sincere apologies for the less than perfect service on this occasion. We have conducted a full review of the reasons for the delay on your order, to ensure we can perfect our service for all our customers. If there is anything we can do to make your next experience even better, please don't hesitate to reach out. Thanks again! The Flash Centre Team

Posted 3 years ago

“First-class service, as always.”

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Posted 3 years ago

Thank you Graham for the 5 star rating! We truly appreciate your loyalty and thank you for choosing to return again and again.

Posted 3 years ago

“The guys at the Flash Centre pulled out or the stops to get my Nanlite order to me prior to a shoot. I would highly recommend their service and professionalism. Chris Lopez”

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Posted 3 years ago

Thank you so much for taking the time to leave a 5-star rating for The Flash Centre, Chris! We are so pleased to hear that the team went above and beyond to get your Nanlite order to you just in time for your shoot. We're honoured to have you as a returning customer, and look forward to continuing to provide excellent service to you in the future.

Posted 3 years ago

“Great telephone service. Good advice given. Product arrived very quickly and the price was very competitive. Would definitely use again.”

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Posted 3 years ago

Thank you so much David for your fabulous 5 star rating of The Flash Centre! We really appreciate your continued support. We're glad that you found our telephone service great, the advice helpful, and the product arrived quickly and at a competitive price. Thank you for mentioning that you would definitely use us again - we look forward to having you as a regular customer!

Posted 3 years ago

“Ordered two batteries. Only one in stock which was despatched immediately. The other one about 10 days later. Good communication throughout. Good value”

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Posted 3 years ago

Thanks for the great review, Nigel! We're glad to have you as a repeated customer. We appreciate that you ordered two batteries and that both were sent to you in a timely fashion. We value your business and look forward to helping you in the future. Thank you for the 5-star rating!

Posted 3 years ago

“Great service, easy to order on website, prompt delivery”

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Posted 3 years ago

Thank you so much Paul for your 5 star rating! We really appreciate your feedback and are so glad that you found the process of ordering with us easy, with prompt delivery. It is wonderful to see that you have been a loyal customer of The Flash Centre and we are grateful for your continued support. Thank you!

Posted 3 years ago

“As always a great service, fast delivery and knowledgable staff - an increasing rarity these days! Great deal on the purchase too”

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Posted 3 years ago

Thank you so much Patrick for your glowing 5 star rating of The Flash Centre. We really appreciate that you are a returning customer and love to hear that you found our service, delivery, and staff to be great. We are glad you were able to get a great deal on your purchase too!

Posted 3 years ago

“Item in stock, fast delivery, great communication, highly recommend.”

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Posted 3 years ago

“The London site is always helpful in person and on phone. They helped me to help myself - that’s what we all really need, instead of hard sell.”

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Posted 3 years ago

“Excellent prompt service”

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Posted 3 years ago

“Yippeee Hooray I got what I shopped for. Speedy Speedy next day to my door”

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Posted 3 years ago

“Superb service would happily use them again A++++”

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Posted 3 years ago

“I had useful telephone advice on whether the remote flash trigger would do what I wanted of it and subsequently ordered it on line. It arrived promptly and undamaged yesterday. I have not yet used itr.”

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Posted 3 years ago

“I ordered a backdrop on the 8th which I needed for the 13th, today. Emailed TFC and was told it takes 48hrs so should arrive on the 11th. Unfortunately the courier was delayed and didn't let me know and it ended up arriving Monday 13th at around 3pm, too late for the photoshoot unfortunately. TFC has offered discount on my next order, which I appreciate as it was out of their hands once it left for the courier.”

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Posted 3 years ago

Hi Sally, I'm very sorry to hear there was a delay with your parcel. I can see we shipped your Colorama paper roll on the 8th, the same day you ordered it to give you the best chance of receiving for your job. The majority of the time Colorama deliveries arrive next working day, occasionally they can take two working days, and very rarely they can take a bit longer than this. It looks like your delivery arrived on the morning of the 13th, so did end up arriving on the 3rd working day. Hopefully, just in time for your shoot. We will feed this information back to the courier, and let them know we are not satisfied with the delivery time. Unfortunatley due to the very awkward size of Colorama rolls (nearly 3m long!), none of the standard UK carriers (DPD, TNT, UPS, etc) will take them, so we are limited with our courier choices. Thankfully the courier we use does deliver the vast majority of rolls on a next-day service, but the occasional delay is possible. We can only apologise, and thank you so much for your feedback. We are always looking for ways to improve our service, so feedback like this is invaluable and will always be carefully considered. Have a lovely day, TFC

Posted 3 years ago

“Plenty of product info coupled with speedy delivery”

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Posted 3 years ago

“The Flash Centre handled my order (which included an out-of-stock item) quickly, delivering one item within 48 hours, and keeping me informed when the other was about to ship. Very easy to deal with, as they have been before.”

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Posted 3 years ago

“Great service and communications”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Excellent service - highly recommended.”

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Posted 3 years ago

“Excellent service, I am pleased with the service and the products I ordered. I was pleased to see the order was delivered by a high quality carrier which I feel is important when photographic equipment is being delivered. Thank you. Andrew”

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Posted 3 years ago

The Flash Centre is rated 4.9 based on 1,049 reviews