The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,127 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy,you should not be sending food parcels out to customers on a Saturday knowing they will not be delivered until the Monday when everything is thawed out and needs to be eaten that day a horrible experience from yourselves ,one that I will never buy from again the only company in the UK to send frozen food parcels to customers out on a Saturday knowing full well when they arrive on the Monday it is impossible to keep items frozen for 2 days , says a lot about your business !!”

Helpful Report

Posted 2 years ago

Good afternoon John We can see from the tracking that your order left us on Sunday afternoon at 15.10 and was delivered, less than 24 hours later, the following day, Monday at 11.10 If this was not the case then please let us know. Kind regards The Fish Society

Posted 2 years ago

“Alas this time it did not at all. Very poor quality cooked crabs”

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Posted 2 years ago

“Very unhappy”

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Posted 2 years ago

Hello John Would you like to get in touch by emailing us customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. Kind regards The Fish Society

Posted 2 years ago

“Stock issues meant they only gave me four tins not five. Didn't communicate this. Only gave me a small refund after I chased them myself in an email. Was a gift for a birthday and had little time to backfill with another purchase.”

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Posted 2 years ago

“They didn't make me happy at all.”

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Posted 2 years ago

Hello Adam Reading your review was the first time we were aware that you weren't entirely happy with your order. Please get in touch by emailing customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. Kind regards The Fish Society

Posted 2 years ago

“told the disrespectfull girl to take me off your list as she kept prevaricating & not iistening to me. I WAS THE CUSTOMER ALL SAID & DONE. in my e/mail i had outlined my complaints so whoever told her to give me a call back was not up to the job either. SHE SHOULD HAVE PUT ME THROUGH TO A MANAGER. SO SHE DID NOT REPORT THAT I TOLD HER TO TAKE ME OFF YOUR LIST AS I WOULD NOT BE DEALING WITH YOUR COY ANY MORE M. MARSHALL”

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Posted 2 years ago

“They didn't. Offered discount, but honestly money back for a product that wasn't acceptable should be right.”

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Posted 2 years ago

Hi Elin, We do apologise that you've had this experience with us. We have issued a refund for this item, as per our email communications, please allow a few days for this to reflect in your account. If we could be of any further assistance, please don't hesitate to contact us on 014208687768 or customerteam@thefishsociety.co.uk Kind regards, The Fish Society

Posted 2 years ago

“Very unhappy.”

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Posted 2 years ago

“Terrible delivery. Arrived thawed with broken packaging, so the seafood was inedible and the brine leaked all over carpets. Complained to customer service who gave me a credit for the next order and now they won’t respond. After this ordeal I will not be spending my money with them”

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Posted 2 years ago

“They didnt. NA”

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Posted 2 years ago

“They didn't.”

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Posted 2 years ago

“DO NOT ORDER FROM THIS COMPANY!! First time I’ve used them. Completely useless. Sent me the wrong order. Customer Service made it MY PROBLEM telling me I should try and give the Herring to friends or family. We’re going away tomorrow with a case of Herring sat in a box expected to dispose of it ourselves, going rancid in our bin over the next 2 weeks. I’ll NEVER order from this company again. Lesson learnt! Irony is they sent an automated message from the CEO asking what they can do to improve their service. I’ve sent you an email fella!!”

Helpful Report

Posted 2 years ago

Good afternoon We're sorry that you were so disappointed but we really did try our very best to resolve the issue including giving you the fish which was delivered in error. We offered you a refund or a replacement of your original order and subsequently refunded as requested. Kind regards The Fish Society

Posted 2 years ago

“The constant emails, phone calls and post letters to buy their products can only be described as predatory. Five emails a day since placing a single order and no matter how many times I unsubscribe or even block them, they still manage to find a way through. Disgusting behaviour.”

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Posted 2 years ago

“Very late delivery would think again about using internet sales”

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Posted 2 years ago

“The crab has not arrived. I am furious. I have had no contact with a "courier" or other deliverer.”

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Posted 2 years ago

Hello David I wonder if there has been some misunderstanding here. Having checked your order, we had a delivery date of Tuesday 8th August and can see from the courier's tracking that your fish was delivered at 10.58 on 8th August. If this is not the case then please call us on 01428 687768 Kind regards The Fish Society

Posted 2 years ago

“The Moules were inedible……far, far too salty…. All other items that I have ordered over the years have been of a very high quality.”

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Posted 2 years ago

“Food got delivered to wrong address and therefore defrosted. Only found it by luck 2 days later.”

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Posted 2 years ago

Hello Helen Reading your review was the first time we were aware that you didn't have your fish on your chosen delivery date. On checking the APC tracking we can see that your order was delivered on the date you requested (25/07) and left with a neighbour. Should you order from us again and you don't have the fish in your hands on the day it's due to be delivered, please get in touch as soon as possible so we can find out where it is and avoid situations such as this. Kind regards The Fish Society

Posted 2 years ago

“Fish wasn’t fresh. It was smelly”

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Posted 2 years ago

Good morning Alban We're sorry that you thought the fish wasn't fresh. All of the items you had in your order have fared well in our customer reviews so we are a little puzzled. Please contact us at customerteam@thefishsociety.co.uk or call us on 01428 687768 Kind regards The Fish Society

Posted 2 years ago

“Disappointed delivery failed on last two attempts and no genuine explanation or initiative to compensate the customer.”

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Posted 2 years ago

“Everything apart from great packaging and delivery”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 24,127 reviews