The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,122 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will not use the fish society again. I made a complaint and it was ignored.”

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Posted 1 year ago

“I will not use the fish society again. I made a complaint and it was ignored.”

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Posted 1 year ago

“Did not get the delivery and it eventually arrived 5 days later completely defrosted You gave me a credit so no loss but was disappointed not to have received the order”

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Posted 1 year ago

“Wonderful herrings thank you”

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Posted 1 year ago

“Dissatisfied”

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Posted 1 year ago

Unfortunately, due to a stock keeping error, we are unable to send the Patagonian Toothfish so we therefore issued a refund. We accept that this was inconvenient and offered our apologies at the time. Kind regards The Fish Society

Posted 1 year ago

“Ordered shellfish came a day late after travelling for 2 days most of it was defrosted no refund wouldn't deal with them again wouldn't advice anybody else to deal with them either”

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Posted 1 year ago

Good morning We're pleased that we have had an opportunity to speak on the phone and have managed to resolve this. Kind regards

Posted 1 year ago

“Because I had such very poor service week before and no reply to my email. Do t be ordering again”

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Posted 1 year ago

Good morning Jan We tried to call you this morning as we cannot find any email correspondence from you. Please get in touch either by email, customerteam@thefishsociety.co.uk or call on 01428 687768 so we might have an opportunity to resolve the issues you are referring to in your review, Kind regards The Fish Society

Posted 1 year ago

“when I get my fish I will let you know”

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Posted 1 year ago

“Can't comment on the crab claws because they never turned up and The Fish Society and DPD didn't appear to know what happened to them! Terrible.”

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Posted 1 year ago

“It didn’t arrive.”

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Posted 1 year ago

“Parcel left in front porch, no one knocked or rang the bell- no text received either. Parcel got stolen. Never going to use you again. Thanks”

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Posted 1 year ago

“The Fish Society itself seems fine but delivery was shockingly bad. When we couldn’t find the package, I jokingly asked the postie if he’d seen a box of fish as one seemed to be missing. He came back up to the house a few minutes later to say when he got into his van he could see a box stuffed in the hedge behind the bins. In the meantime I had contacted the Fish Society to say we’d had a delivery note but no apparent delivery. To date - about a week later - we’ve still not had a reply to follow up. Given that the likely outcome - had postie not spotted the box from up in his van - and had I not joked about it with him - was that rats or foxes would have got to this expensive order before we did - this was not a good experience and not one I’m keen to repeat.”

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Posted 1 year ago

Hi there, We are very sorry to hear of this experience and can see from the courier tracking the consignment was placed next to what looks like a bin store. We trust this was deemed a 'safe place' by the delivery driver. We endeavour to reply to all enquirers almost immediately and are sorry this didn't happen on this occasion. Could you please advise where you inquiry was directed as we cannot find any correspondence from the contact details we have on file for this order. With regards, The Fish Society Team

Posted 1 year ago

“10 spam emails in 5 days - including a weekend - following delivery ie not connected in any way with the transaction itself, purely abuse of the fact that they have my email address. I will NEVER engage with these people again.”

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Posted 1 year ago

“The free smoked salmon didn’t come. The customer service was verging on rude. I won’t be ordering anything else”

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Posted 1 year ago

“Nothing on this occasion”

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Posted 1 year ago

“Absolutely disgusting company and products! Purchase a lot of seafood for a birthday meal and paid for delivery by 1pm. They didn't send the products via 1pm delivery as confirmed by the courier and tried to lie to me and say it was the couriers fault. Products came extremely late at night and could not be used, wasted £200 on other ingredients and needed to try and find a reservation out last minute. Snotty attitude through email and on the phone. Fish came and smelt rancid (clearly off), they are refusing to give me a refund (I wont stop). Company is awful please avoid at all costs and get your seafood from other places.”

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Posted 1 year ago

Good afternoon Unfortunately our courier failed to deliver your order by 1pm on the delivery date of your choice but they did deliver your order at 16.35 on the same day. Although 99% of orders arrive on time it is regrettable that 1 in 100 can be delayed for a variety of reasons once in the courier networks. Sadly your order was in that 1% on this occasion and we apologise for that. We refunded the delivery charge and hoped that you would consider that reasonable. Reading your review is the first time there has been any mention of the fish being "off". It was not mentioned in any of your earlier correspondence. We are sorry that this has not worked out. Kind regards The Fish Society

Posted 1 year ago

“Not atall happy! My smoked cods roe has not arrived”

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Posted 1 year ago

Hello Philippa There seems to have been some confusion here but pleased that everything has now been sorted. Kind regards The Fish Society

Posted 1 year ago

“It didn’t as I was so disappointed that this present that I sent to my sister for her birthday was so poor. Even more disappointed that I have sent an email complaining at least three times with no acknowledgement or reply”

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Posted 1 year ago

“No how, damaged packages”

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Posted 1 year ago

“Every day you send at ;east two emails, it's spam, ive unsubscribed and yet you keep sending them.”

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Posted 1 year ago

Good Morning Paul, We do apologise for the unsubscription not working. We have now removed your email address from our email marketing list. If we could assist with anything in the future, please don't hesitate to contact us on 0142 8687768 or customerteam@thefishsociety.com Kind regards, The Fish Society

Posted 1 year ago

The Fish Society is rated 4.6 based on 24,122 reviews