The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,122 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fish quality is just average, and they keeps saying if the fish defrosted a bit during transportation it is fine….”

Helpful Report

Posted 1 year ago

“Poor service - no customer care and refuse to admit when they are wrong. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Unhappy with 2 or 3 emails daily”

Helpful Report

Posted 1 year ago

“poor website”

Helpful Report

Posted 1 year ago

“They DIDNT”

Helpful Report

Posted 1 year ago

Good afternoon We were aware that you were unhappy with an item in your order for which we gave you a full refund. Is there anything further we can help with? If so please call 01428 687768 or email us at customerteam@thefishsociety.co.uk Kind regards The Fish Society

Posted 1 year ago

“they are impossible to eat”

Helpful Report

Posted 1 year ago

“I’m not going to tell you how you made me happy because you don’t even offer the option to say what you could improve. When my fish was delivered there was a leaflet included for blue fin tuna, that’s absolutely appalling. It’s commonly accepted that it is an endangered species, despite being now (wrongly) labelled as acceptable. I will therefore never order another thing from you unless you are willing to change and be a genuinely responsible company.”

Helpful Report

Posted 1 year ago

“Did not supply what was ordered.”

Helpful Report

Posted 1 year ago

Good afternoon Would you be kind enough to contact us at customerteam@thefishsociety.co.uk so that we might have an opportunity to right the situation. We were not aware that there was an issue with your order. Kind regards The Fish Society

Posted 1 year ago

“Unacceptable standards for the food ordered and customer service was not helpful”

Helpful Report

Posted 1 year ago

“No response to email - delivered to wrong address - did not receive product.”

Helpful Report

Posted 1 year ago

Good afternoon James Having checked your order we can see it had the wrong postcode on it and therefore the courier was unable to deliver it to the correct address. We can only send orders to the address provided and the last thing we ever want is for a customer to have a bad experience such as this. However we simply can't be held responsible for a wrong address being submitted We're sorry that on this occasion things didn't work out. Kind regards The Fish Society

Posted 1 year ago

“They didn't”

Helpful Report

Posted 1 year ago

“I have been spammed by this company continually after unsubscribing from all updates. I have contacted them and received confirmation that i am unsubscribed, but the spam hasn't stopped. They have even called me up at work, despite my NEVER agreeing for contact by phone. I have reported this company for spamming, and will continue to escalate until they leave me alone. The contact now is legally classed as harassment, and i will be treating it as such.”

Helpful Report

Posted 1 year ago

“Very disappointing”

Helpful Report

Posted 2 years ago

“Your products are adequate, however your entire company is let down by the deliveries. It was delivered to the wrong address and when I contacted DPD they weren’t bothered it was on the edge of defrosting. I will never use you company again”

Helpful Report

Posted 2 years ago

Good afternoon Rhett Thank you for your time on the phone earlier. We're so sorry that you received an unsatisfactory response from DPD but pleased that all the fish was in good order. We hope we have made amends and look forward to sending you more fish in the future. Kind regards The Fish Society

Posted 2 years ago

“Sent an email and never received a reply.”

Helpful Report

Posted 2 years ago

Good afternoon We have checked our inbox thoroughly and cannot find your email. Would you be kind enough to resend it to customerteam@thefishsociety.co.uk and we will deal with it promptly. We're pleased you enjoyed the kippers. Kind regards The Fish Society

Posted 2 years ago

“You used to be a friendly flexible operation with women who seemed in charge and products that were frozen on arrival and good quality. You are now “hard selling” with other peoples damaged goods ( e.g. langoustines) which are not fully frozen on arrival and poorly packaged. You did not make me happy!!!”

Helpful Report

Posted 2 years ago

“Delivery made to wrong address and terrible customer service. Please cancel account and I will be leaving a negative review where possible”

Helpful Report

Posted 2 years ago

Good afternoon Edward We accept that the courier delivered your parcel to your neighbour. It was delivered at 12.22 on Tuesday 19th September and yet we didn't receive your email until Saturday evening (23/09) which was the first time we were aware that you were not in receipt of your order. That being so we had no way of resolving the issue which would have been to get the driver to go back to where your order had been left and redeliver to the correct address on the same day as both addresses were on the same road. We monitor courier deliveries via the courier's website and when informed of a delivery to an incorrect address we can, for the most part, act quickly and resolve the problem but we cannot correct such an event unless you tell us. We do ask that if your parcel is not in your hands by the end of your delivery window that you contact us. Since you notified us of your non delivery more than 3 days after the due date, it is most regrettable but we are now not in a position to rectify the situation or to claim from the courier. Kind regards The Fish Society

Posted 2 years ago

“While the British government supports Ukraine and its citizens, your store supports the russian economy.”

Helpful Report

Posted 2 years ago

“The price paid should reflect quality and the quality should be consistent. This very much wasnt the case so feel disappointed and would like a refund for at least part of my order.”

Helpful Report

Posted 2 years ago

“Very unhappy,you should not be sending food parcels out to customers on a Saturday knowing they will not be delivered until the Monday when everything is thawed out and needs to be eaten that day a horrible experience from yourselves ,one that I will never buy from again the only company in the UK to send frozen food parcels to customers out on a Saturday knowing full well when they arrive on the Monday it is impossible to keep items frozen for 2 days , says a lot about your business !!”

Helpful Report

Posted 2 years ago

Good afternoon John We can see from the tracking that your order left us on Sunday afternoon at 15.10 and was delivered, less than 24 hours later, the following day, Monday at 11.10 If this was not the case then please let us know. Kind regards The Fish Society

Posted 2 years ago

The Fish Society is rated 4.6 based on 24,122 reviews