The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,129 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn’t”

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Posted 1 year ago

“So so. Frozen isn't what they want you to think it is”

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Posted 1 year ago

“I had a nice order in basket and wanted to know how if I can specify later delivery date , and called several times with never an answer - emailed twice and again no REPLIES suggestions? kind regards Myriame HARDING 07973 7534561 MYRIAME.HARDING@GMAIL.COM”

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Posted 1 year ago

Good morning Myriame We tried to call you but no reply. We're sorry that you didn't receive a response to your email and just wondered what email address you used? Having searched our inbox we cannot find any emails from you requesting a delivery date change. The correct address is customerteam@thefishsociety.co.uk should you need to get in touch. Apologies also for your call not being answered but our phones are not manned over the weekend. Kind regards The Fish Society

Posted 1 year ago

“Way overpriced.”

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Posted 1 year ago

“The kippers are great but DPD did not deliver on the same day as instructed - I received them half defrosted on the afternoon of the following day.”

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Posted 1 year ago

“During the Covid years....it was a godsend to get fantastic frozen fish...a real luxury which we have continued for 4 years...I know not why! However, the current courier/pack system means that the product is defrosted when it arrives....and bearing in mind we live just 15 minutes from the factory...not good. And what really winds us up...no sooner than we place an order for £100+....we get an email with a special offer. So conclusion...they are out of control”

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Posted 1 year ago

Good morning Susan We're pleased we've had the opportunity to talk over the phone and that all is well! Kind regards The Fish Society

Posted 1 year ago

“See cockle comments above”

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Posted 1 year ago

“On the contrary, I am not happy.”

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Posted 1 year ago

“The fish itself was ok. . This time the carton was torn and all the contents were spilling out. This has never happened before but I did what was instructed and put straight in the fridge. Up to now everything has been ok except the haddock cheesy leek crisps. All broken up.I am trying to find a photo.”

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Posted 1 year ago

“Packaged was dispatched on the 7th May. I was meant to receive it on the 9th May. Unfortunately it was delayed by another day. Depot to my home was a total distance of 38 miles. The courier company used did not contact us to say item was going to be delayed, so we waited in all day on the 9th. On the 10th, we had an email saying package was out for delivery but no time slot was given. The packaged arrived whilst we were out and left in the full sun (22°) that day for 4 hours. The package stank, had been on the road for 4 days. All the ice had gone from inside the box...... Unfortunately the contents were only fit for the bin...... we were promised a full refund but we are still waiting for this.....”

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Posted 1 year ago

Hi P Bateman, We do apologise for the courier disappointing yourself as well as us. This is certainly not the experience we would want for our customers. We have issued a full refund Please contact us if you have not received this. customerteam@thefishsociety.co.uk or 01428687768 Kind regards, The Fish Society

Posted 1 year ago

“You didn't and I have unsubscribed as a result. Fish Society have lost the plot of quality and value for money”

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Posted 1 year ago

“It could have but the delivery company they used spoiled that”

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Posted 1 year ago

“Dissapointed with the prawns”

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Posted 1 year ago

“Great fish great value”

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Posted 1 year ago

“Over 24 gours late... npt really your fault but you are using a corier company (DPD) who don't give a jot about your reputation. Think you need to inspect your delivery methods and improve accordingly. Contents JUST about OK and thankfully edible... but only just! Think on it....”

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Posted 1 year ago

“On every other occasion we have been very pleased with the products we have ordered and received.”

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Posted 1 year ago

“I always got instructions and the expire date on either the front or the back of the package. But for this purchase it does not shows anything.”

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Posted 1 year ago

“Wasn’t happy with quality”

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Posted 1 year ago

“They didn't. Unreliable delivery partner and FS washed their hands of responsibility.”

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Posted 1 year ago

Good morning Nick We're sorry that your order incurred a 24 hour delay due to unforeseen circumstances. Our orders are packed sufficiently well to withstand such a delay and gather that the contents in your order were sufficiently cold on arrival. Rest assured that had the contents been compromised we would have made every effort to rectify the situation. Regrettably 1% of our orders arrive late and once orders are in transit we are very much at the mercy of our chosen couriers. Kind regards The Fish Society

Posted 1 year ago

“not really”

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Posted 1 year ago

The Fish Society is rated 4.6 based on 24,129 reviews