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The Fish Society Reviews

4.7 Rating 23,041 Reviews
91 %
of reviewers recommend The Fish Society
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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 26th December 2022
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The Fish Society 5 star review on 25th December 2022
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The Fish Society 5 star review on 23rd October 2022
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58
Anonymous
Anonymous  // 01/01/2019
Packaged was dispatched on the 7th May. I was meant to receive it on the 9th May. Unfortunately it was delayed by another day. Depot to my home was a total distance of 38 miles. The courier company used did not contact us to say item was going to be delayed, so we waited in all day on the 9th. On the 10th, we had an email saying package was out for delivery but no time slot was given. The packaged arrived whilst we were out and left in the full sun (22°) that day for 4 hours. The package stank, had been on the road for 4 days. All the ice had gone from inside the box...... Unfortunately the contents were only fit for the bin...... we were promised a full refund but we are still waiting for this.....
Helpful Report
Posted 11 months ago
Hi P Bateman, We do apologise for the courier disappointing yourself as well as us. This is certainly not the experience we would want for our customers. We have issued a full refund Please contact us if you have not received this. customerteam@thefishsociety.co.uk or 01428687768 Kind regards, The Fish Society
Posted 11 months ago
You didn't and I have unsubscribed as a result. Fish Society have lost the plot of quality and value for money
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Posted 11 months ago
It could have but the delivery company they used spoiled that
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Posted 11 months ago
Dissapointed with the prawns
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Posted 11 months ago
Great fish great value
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Posted 11 months ago
Over 24 gours late... npt really your fault but you are using a corier company (DPD) who don't give a jot about your reputation. Think you need to inspect your delivery methods and improve accordingly. Contents JUST about OK and thankfully edible... but only just! Think on it....
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Posted 11 months ago
On every other occasion we have been very pleased with the products we have ordered and received.
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Posted 1 year ago
I always got instructions and the expire date on either the front or the back of the package. But for this purchase it does not shows anything.
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Posted 1 year ago
Wasn’t happy with quality
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Posted 1 year ago
They didn't. Unreliable delivery partner and FS washed their hands of responsibility.
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Posted 1 year ago
Good morning Nick We're sorry that your order incurred a 24 hour delay due to unforeseen circumstances. Our orders are packed sufficiently well to withstand such a delay and gather that the contents in your order were sufficiently cold on arrival. Rest assured that had the contents been compromised we would have made every effort to rectify the situation. Regrettably 1% of our orders arrive late and once orders are in transit we are very much at the mercy of our chosen couriers. Kind regards The Fish Society
Posted 1 year ago
not really
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Posted 1 year ago
Expected four prawns same size four dinner party.Had to change our menu as we only had two prawns at the size advertised.Very disappointed!!
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Posted 1 year ago
Hi Tom, Thank you for your review and your email to the customer service team. We do apologise that you were disappointed and do believe we have made amends in our email correspondence. If we could be of any further assistance, don't hesitate to contact us. customerteam@thefishsociety.co.uk or 0142 8687768 Kind regards, The Fish Society
Posted 1 year ago
Sadly delivery delivered to wrong house. Fault of dhl. Has really put me off. Frozen food etc, and I was in all day to ensure no issue. Sorry, was really hoping it would be a better experience. Really unsure about re ordering. The fish looks good.
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Posted 1 year ago
Not happy with either product emailed fish company have heard nothing back
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Posted 1 year ago
Good morning Jean We're sorry you didn't receive a reply and are wondering to whom you sent your email. We have searched through our in box at customerteam@thefishsociety.co.uk and cannot find any correspondence from you. Please resend if possible although we have hope we've addressed the issue regarding the mussels below. Kind regards The Fish Society
Posted 1 year ago
Didn’t make me happy as I thought the prices were excessive and I could get nicer mussels at Morrisons. Good luck to them though
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Posted 1 year ago
Expensive. It’s for the rich
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Posted 1 year ago
The product is of great quality and taste,thank you
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Posted 1 year ago
Communication, interest in my opinion
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Posted 1 year ago
It didn’t.
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Posted 1 year ago
I have not bought anything from The Fish Society for nearly a year so am surprised to be asked to review a recent order. I have not purchased from them because they are expensive and the product quality, I believe, is often inferior to that of supermarkets with fresh fish counters, such as Morrisons and Waitrose. I am emailed almost everyday, sometimes twice daily which smacks of desperation. The personnel appear rather arrogant and smug - it seems to hurt them to apologise. Some reviews I have read suggest I am not the only person who has been struck by the insincerity of their 'customer service' Hopefully this review annoy them so much that I am removed from their mailing list!
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Posted 1 year ago
The Fish Society is rated 4.7 based on 23,041 reviews