The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,125 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not likely to use this site again”

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Posted 9 months ago

“i picked the king crab as it said they were sweeter but they were not good.”

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Posted 9 months ago

Hi Toni, Thank you for your feedback. We're sorry to hear that the king crab did not meet your expectations, especially since it was described as a sweeter option. Your experience is important to us, and we do apologise for any disappointment that you feel was caused. Kind regards, The Fish Society

Posted 8 months ago

“Although the produce is excellent, on this occasion you receive a low mark from me for ignoring 3 emails requesting the combining of shipments and refund of shipping costs (which I have not received!!).”

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Posted 9 months ago

Hi Leonard, We do apologise for the delayed response. Looking into this matter, I cannot find any previous communications from yourself in our customerteam@thefishsociety.co.uk email inbox. It is with regret that we were not able to action your requests. As a gesture of goodwill, we have added credit to your account. If there are any concerns or if we could be of any assistance, don't hesitate to contact us. Kind regards, The Fish Society

Posted 8 months ago

“I didn't. My order was not delivered on appointed day or 2 thereafter , on informing Fish society I was assured that my order arrive on the following day. Though I received something it was, sadly, not my order being plain smoked salmon rather than the beetroot cured gravadlax I'd paid for.”

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Posted 9 months ago

Hi Martyn, We sincerely apologise for the issues you experienced with your order. We understand how disappointing it is not to receive what you expected, especially after assurances. Your feedback is invaluable, and we are constantly striving to improve our services. I have refunded the difference in price for the Beetroot Gravadlax. Thank you for your understanding. Kind regards, The Fish Society

Posted 8 months ago

“This was my first order with the Fish Society they did apologise for ruining my Christmas food order but it didn’t feel very genuine given they were aware the product was out of stock and admitted they did not have time to contact all those affected despite a Christmas order being quite time sensitive. Not sure I would use again other companies have never let me down at Christmas.”

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Posted 9 months ago

Hi Emma, We sincerely apologise for the inconvenience this caused during such a special time. We understand the importance of timely communication, especially with holiday orders, and regret that we fell short in this instance. Your feedback is invaluable, and we will strive to enhance our communication processes moving forward. If there's anything we can do to assist you now or in the future, please feel free to reach out. Thank you for your understanding. Kind regards, The Fish Society

Posted 8 months ago

“Usually you make me happy but this time you practically ruined my New Year’s Eve party. Had to rush out and buy replacements from Waitrose”

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Posted 9 months ago

“Missing item. Although the refund was dealt with effectively.”

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Posted 9 months ago

Hi Anthony, Thank you for sharing your experience. We're sorry to hear that an item from your order was missing. It's great to know that the refund process was handled effectively, but we do apologise for any inconvenience this oversight may have caused. Kind regards, The Fish Society

Posted 8 months ago

“Never delivered to correct address”

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Posted 9 months ago

Dear John, We do apologise for this experience, certainly not one we would want for our customers. We have emailed you privately to address this matter. We look forward to your response. Kind regards, The Fish Society

Posted 8 months ago

“Unfortunately part of the order unavailable but no prior information provided on what was to be delivered. Customer service very helpful and did sort but not a great start.”

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Posted 9 months ago

“As stated the crab was running back when decorated nothing but black mush”

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Posted 9 months ago

“I'd like to be able to say it was great, but it wasn't. They may be great for regular fish, but sushi grade is not their forte.”

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Posted 9 months ago

“Other than three items in the seafood platter, we liked the rest.”

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Posted 9 months ago

“It didn’t. Did not even respond to my complaint.”

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Posted 9 months ago

“It didn't!”

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Posted 9 months ago

“Tuna did not arrive in package. Someone said they would look into it. Chased it up and was told it was out of stock and offered a refund. Poor communication. Should have informed me as soon as it was out of stock. Disappointed.”

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Posted 9 months ago

“it did not this time.”

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Posted 9 months ago

“DpD were terrible - see email I sent you”

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Posted 9 months ago

“Delivery was left outside - no email response to feedback..unimpressed”

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Posted 9 months ago

“Very very expensive for just bones and delivery cost”

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Posted 9 months ago

“It's very sad to see how you put the prices up for the black Friday just to match them as they were before the black Friday. It's kind of embarrassing.”

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Posted 9 months ago

The Fish Society is rated 4.6 based on 24,125 reviews