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The Fish Society Reviews

4.7 Rating 23,039 Reviews
91 %
of reviewers recommend The Fish Society
Read The Fish Society Reviews
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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 16th February 2025
Carina
The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
58
Anonymous
Anonymous  // 01/01/2019
The fishcakes were very underwhelming for the price and quality I’m sorry to say. Had far better.
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Posted 6 months ago
Easy to order and speedy delivery
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Posted 6 months ago
The Fish Society made me happy by supplying some Tuna Steaks. However, they weren't as good as fresh ones.
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Posted 6 months ago
No problem with the product, but you should change your delivery company! On the last two occasions (although I was in and waiting at the front door the first time as I had seen the van arriving,) the driver just dumped the goods at the back of the garage. (I hadn’t indicated that this was a safe place to leave)Driver Didn’t even bother to ring the doorbell! The goods were already starting to defrost when I retrieved them, and this must have started even before delivery. I am not inclined to order anything else from you unless you change your delivery company
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Posted 6 months ago
Fish quality not in dispute. Three different delivery times non of w high came to fruition and box arrived next day. Poor communication from delivery company left us in the dark at 10pm. That mad is UNHAPPY. Resolution by you very efficient.
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Posted 6 months ago
It didn’t
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Posted 7 months ago
I sent three emails attached with pictures of my recent purchase. Hear nothing from you guys. To be honest,Have been buying fish from you guys for years! Never expecting these happened! No responses,no apology,no explanations.
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Posted 7 months ago
Good afternoon Liwen We have now replied to your most recent email. Unfortunately the previous 2 were sent to the courier rather than us but hopefully everything has been resolved now. Please accept our apologies for any inconvenience caused. Kind regards The Fish Society
Posted 7 months ago
Poor quality product
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Posted 7 months ago
Good telephone communication but that’s about it I’m afraid
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Posted 8 months ago
Unable to process refunds
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Posted 8 months ago
Mainly due to delivery First batch by DHL, receive email for 1 day delay Email sent to fish society one staff reply if food was cold to touch is still SAFE to eat That is unacceptable Then on the 2nd day nothing was received With loads of emails DHL said not their problem, fish said is DHL let them down Well…. Complaint of course made Another staff made reasonable reply but the next day DHL send in soaky melted sashimi item…. This was horrible indeed Luckily is I contacted the staff and makes a complaint otherwise it won’t be having a sensible arrangement from them: throw this batch and they will send in new one with DPD DPD on time thou but just left the box on ground at entrance without saying. But I’m expecting it so I check time to time. Likely will not recommend friends coz it was really annoying to have sudden day off to wait for delivery plus potential food safety hazard
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Posted 8 months ago
The Fish Society I’m emailing you to confirm I won’t be placing any more orders with yourself as dpd cannot be trusted to follow instructions. I asked for the parcel of fish to be delivered to my neighbour, via the text they sent which they ignored. They then leave the parcel “In the front porch” according to the email you sent ? I don’t have a porch ! It gets better, they leave the parcel on my front step for the world to see in bright sun shine, frozen fish being left in direct sun light on a hot day, smart driver !! It’s a shame as I really like your sea bass. Regards Peter Lunn
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Posted 8 months ago
Everything arrived in a state of partial defrost. Not just slightly, but mostly defrosted. This meant one of the salmon blocks fell apart when touched as if beyond its sell by date, the paper the Tuna was wrapped in was covered with spots of black/blue mould, and everything else had to be eaten much sooner than intended as it clearly could not be stored more than a day or two and definitely couldn't be re-frozen as it had almost fully thawed on arrival. Not the best experience. The salmon that did survive was absolutely lovely and made some great sushi, but overall the experience was poor.
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Posted 8 months ago
Hi Kevin, Thank you for your review. We have responded privately, in hope we have addressed the concerns. If we could be of any assistance or you would like to discuss this further, please don't hesitate to respond. Kind regards, The Fish Society
Posted 8 months ago
Whole cooked shelled wild prawns great .pealed king prawns tasteless Try them you know what I'm saying
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Posted 8 months ago
Beautiful prawns
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Posted 8 months ago
It made me sad.....
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Posted 8 months ago
Herring super package bad
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Posted 8 months ago
Fresh fish
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Posted 8 months ago
No reply at all from one of the products that got a bug in it.
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Posted 8 months ago
Good morning We have checked our in box, customerteam@thefishsociety.co.uk but cannot see any correspondence from you regarding this. Please resend so we may have an opportunity to make amends. We look forward to hearing from you. Kind regards The Fish Society
Posted 8 months ago
The order did not arrive , very inconvenient.Customer service team were help and friendly. But need to get a reliable courier especially as they are handling perishable goods
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Posted 8 months ago
Good morning We're sorry that, on this occasion, the delivery failed and for reasons beyond our control. We issued a full refund and apologise for the inconvenience caused. Kind regards The Fish Society
Posted 8 months ago
The Fish Society is rated 4.7 based on 23,039 reviews