The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,135 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery is fast and nice, received the package with the meat still frozen. But the quality does not match the description, I have to say I’m disappointed”

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Posted 2 years ago

“Not very happy to be honest. I placed an order and chose a delivery date at checkout. Shipping was expensive, but I wanted it on that date so it was fine. I then got a telephone call from Fish society asking when I wanted my delivery. I explained I booked my delivery at checkout but the caller said NO it’s too busy then and gave me a date just less than a week earlier. It’s not acceptable to be honest. Not what I expected and a strange way of operating a business.”

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Posted 2 years ago

Hi Carole, We're sorry you feel this is an unacceptable way to run a business. With all the delays involving Royal Mail strikes and the added strain to courier networks we are trying our best to be pro-active and to avoid delivery issues. Again, we're sorry this isn't to your satisfaction.

Posted 2 years ago

“No reply to two emails about the quality of herring melts supplied”

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Posted 2 years ago

Hello James To which address did you send your emails? Please send to customerteam@thefishsociety.co.uk as we have not received any communication from you

Posted 2 years ago

“Delivery 24 hours late. My time wasted by lack of communication.”

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Posted 2 years ago

“They haven't, thus far... My delivery isn't due until the 20th, but that hasn't stopped you sending me 126 emails a day since I ordered ... If there's one thing that pisses me right off, it's pushy retailers trying to make ANOTHER sale, now they've got your email address. Carry on, and it'll be the one and only order I make.. Now let's see how responsive to feedback you REALLY are ...”

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Posted 2 years ago

“Promise additional products as part of orders but don’t deliver them, suggest you just buy elsewhere”

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Posted 2 years ago

Hello Mark This was because you didn't include the code on your order so that was why the complimentary gift was not included. Furthermore, we added the corresponding value of loyalty points to your account so we feel a little disappointed that you decided to leave such a negative review.

Posted 2 years ago

“NO FREE GIFT AND NO REPLY TO MY E-MAIL RE MISSING FREE GIFT”

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Posted 2 years ago

“It has not made me happy”

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Posted 2 years ago

“Order due 16/12/22, so nothing to review at this point. Annoyed to keep receiving requests for products you should know haven’t yet been dispatched.”

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Posted 2 years ago

“The whole consignment was not eatable”

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Posted 2 years ago

“Delivery service appalling totally un professional. Dave the delivery man did not knock on the door just left the package on the doorstep, this was observed by the window cleaner who advised that a package had been delivered Totally unacceptable service”

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Posted 2 years ago

“It didn’t. My order was a day late and was defrosted on arrival. They told me it was ok to re freeze the items. Not so sure about that advice”

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Posted 2 years ago

Hi William, Apologies for any confusion and for the delay caused by DPD but from our records this order contained our Wild Icelandic Cod Liver. This is a tinned ambient product and not meant to be frozen. Hope this helps. Kind regards. TFS

Posted 2 years ago

“Staff on the phone were lovely and helpful but not happy with what I paid”

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Posted 2 years ago

“It did not”

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Posted 2 years ago

Hello Peter Reading your reviews was the first time we were aware that you weren't entirely happy with your order. Please contact us by email on customerteam@thefishsociety.co.uk or call us on 01428 687768

Posted 2 years ago

“Not happy with pot size”

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Posted 2 years ago

Sadly we only sell these in 50g pots which is what you ordered.

Posted 2 years ago

“It was ok but definitely not worth the money. I have had much nicer from a local fishmonger and for half the price”

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Posted 2 years ago

“The quality of the fish is outstanding but unfortunately the fish didn’t arrive frozen, and the response from customer service was to re freeze the fish. As a professional chef I do find this unacceptable at this price point.”

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Posted 2 years ago

Hello We do not guarantee that our fish will arrive frozen but so long as it is cold to the touch, it is 100% OK to refreeze. We previously sent you information on this matter in the hope it would give you further assurance.

Posted 2 years ago

“The items were partially thawed out when they arrived and the packaging was very poor.”

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Posted 2 years ago

Hello Terry Reading your review was the first time we were aware that you weren't entirely happy with your review. So long as the contents of your order were cold to the touch then they are 100% OK to refreeze.

Posted 2 years ago

“It used to be much better. Prices are much higher and quality far less. Disappointed!”

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Posted 2 years ago

“Didn't receive 5th gift on my 5th order - not a great experience”

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Posted 2 years ago

Hello Henry Reading your review was the first time we were aware of this. Rest assured we will sort this out and send you the 5th gift.

Posted 2 years ago

The Fish Society is rated 4.6 based on 24,135 reviews