The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,135 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half the fish were frozen other half thawed out , DPD did not ring the bell just left the parcel on the doorstep, luckily I spotted the van driving off, first order from the Fish Society and will be the last”

Helpful Report

Posted 3 years ago

We are sorry that you are so disappointed. We do not guarantee that your order will arrive frozen but it should still be cold to the touch. So long as your fish was cold, it is absolutely fine to refreeze and will keep perfectly well in your freezer for a good 3 months. Please be aware that delivery procedures evolved considerably during the pandemic. We would prefer it if the driver always knocked or rang, but we cannot make them. Instead, the completion of your delivery is usually notified by a text. You do need to look out for this text and act on it when received.

Posted 3 years ago

“I'm not happy”

Helpful Report

Posted 3 years ago

Hello Saad Reading your review was the first time we were aware that you were not entirely happy with your order. I'm pleased we have had a telephone conversation to rectify this.

Posted 3 years ago

“Received order totally defrosted”

Helpful Report

Posted 3 years ago

“The fish was great - I just wish they would sort out some sustainable packaging. Huge polystyrene unrecyclable box puts me off from buying this in the future”

Helpful Report

Posted 3 years ago

Good morning Ben Having looked into this a bit more, it has transpired that this was a packing error. 99% of our orders go out in 100% recyclable cardboard boxes. You may be interested to take a look at this when you have a moment: https://www.thefishsociety.co.uk/blog/recyclable-boxes

Posted 3 years ago

“It didn’t!”

Helpful Report

Posted 3 years ago

“Disappointing”

Helpful Report

Posted 3 years ago

“only had the mussells hope the rest of the order is a lot better”

Helpful Report

Posted 3 years ago

“The salmon sashimi is very fresh and tasty. I can’t have enough of it!”

Helpful Report

Posted 3 years ago

“Not happy that we were sent Uni that was off.”

Helpful Report

Posted 3 years ago

Hi Harry, Thank you for getting in touch and advising us. We are sincerely sorry that on this occasion you have been left disappointed with the product and it hasn't met the usual high standard. We will take all the necessary steps to ensure this is an unfortunate one-off occurrence and we hope our response to your e-mail is satisfactory. Any questions please don't hesitate to contact us again.

Posted 3 years ago

“I am quite interested but I haven’t placed an order because of the complete absence of any mention on the website of environmental issues, particularly with regard to overfishing and carbon footprint. MSC certification would be a start.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for getting in touch and we appreciate the points and concerns you've raised. We have a page on our site regarding sustainability available here - https://www.thefishsociety.co.uk/sustainability We also have a sustainability rating on the relevant product pages and are always adding to these. Additionally, we donate regularly to marine sustainability organisations and worthy initiatives. Previous donations have been to Blue Marine Foundation, The National Lobster Hatchery and Marine Stewardship Council which you mention. In terms of our carbon footprint, this article is an example of the steps we are taking -https://www.seafish.org/responsible-sourcing/climate-change-and-the-seafood-industry/minimising-greenhouse-gas-emissions-by-importing-super-frozen-tuna/ We are dedicated to constantly improving our environmental impact. Hope this helps address some of your concerns.

Posted 3 years ago

“Did not make me happy will not be using them again”

Helpful Report

Posted 3 years ago

“It didn’t!”

Helpful Report

Posted 3 years ago

“I'm sorry to say the fish just wasn't great. Not what I expected when I ordered sashimi grade. It went in the bin.”

Helpful Report

Posted 3 years ago

Hello Grant we're sorry that you weren't happy with your first order. Reading your review was the first time that we were aware of your disappointment. Please contact us at customerteam@thefishsociety.co.uk and perhaps we can take this from there.

Posted 3 years ago

“Not on the second time when I decided to buy KETA - SALMON ROE again. The first time was very good but the second time was a waist of money.”

Helpful Report

Posted 3 years ago

“Fish is good, the relentless barrage of emails and texts sometimes 2 or 3 a day isn’t ….”

Helpful Report

Posted 3 years ago

“Nice with rice”

Helpful Report

Posted 3 years ago

“Turned up defrosted and the response from them was pretty much Oh well”

Helpful Report

Posted 3 years ago

Hello Oliver, so long the brown shrimp were cold to the touch then it is perfectly OK to re freeze. Was this not explained to you at the time? If not please contact us via email at customerteam@thefishsociety.co.uk

Posted 3 years ago

“It really didn't. And it cost us enough.”

Helpful Report

Posted 3 years ago

“Terribly disappointed. I’m sure the fish was lovely quality and the delivery was very prompt but every single item had been ripped so completely open and not vacuum packed. All the fish will now get freezer burn. Spent hundreds so really unhappy about this.”

Helpful Report

Posted 3 years ago

We were really sorry to read your review and am pleased that we have now spoken on the phone.

Posted 3 years ago

“I feel like your packaging has been downgraded and the fish wasn't frozen on delivery.”

Helpful Report

Posted 3 years ago

The Fish Society is rated 4.6 based on 24,135 reviews