The Fish Society Reviews

4.7 Rating 20,069 Reviews
92 %
of reviewers recommend The Fish Society
4.7
Based on 20,069 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Read The Fish Society Reviews
Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
The Fish Society 5 star review on 16th June 2022
Lesley
57
Anonymous
Anonymous  // 01/01/2019
On time delivery
Helpful Report
Posted 2 months ago
Bad lobster on last order
Helpful Report
Posted 2 months ago
I requested deviened and the request was not met .we were disappointed with your concern when the matters was addressed to yourselves.
Helpful Report
Posted 2 months ago
First time advert says money off fish turns up full cost bye
Helpful Report
Posted 2 months ago
The tuna was full of bones so it didn’t and you highly recommend it on the phone. It was a dinner party where we made poke bowls and ruined it quite frankly
Helpful Report
Posted 3 months ago
Too many emails Total overkill One a month is enough
Helpful Report
Posted 3 months ago
Good morning If it's any consolation, we have other customers who share your view but recently our Chairman wrote a blog on this very topic which you may be interested in reading when you have a moment. https://www.thefishsociety.co.uk/blogs/articles-and-stories/sooooooo-many-emails Kind regards The Fish Society
Posted 3 months ago
It did not. I applied as a new customer expecting the 20% discount offered. I was sent the Welcome code and applied it witin 5 minutes of its arrival. I received an immediate repsonse saying that this code was invalid as it was out of date! This was not a good introduction to the Fish Society and I shall warn my friends against it.
Helpful Report
Posted 3 months ago
Good morning The 20% discount code for new customers is applicable on orders of £60 or more so unfortunately your first order didn't meet the criteria. We are happy for you to use the code on another order so long as it is for £60 or more. If you have any difficulties in applying the code, please let us know by email or call on 01428 687768. Kind regards The Fish Society
Posted 3 months ago
Or unhappy. The fish is fine, but the delivery was poor. The big parcel was left at Mr Thompson's door, only several feet from the road, in plain view. No doorbell ring or knock. Mr Thompson was home but only learned the fish had arrived because a neighbour alerted him. I provided his phone number, so he could have been contacted. I assumed he would have been contacted anyway, since the product is perishable. Please instruct your deliverers to use some common sense! Carole Colsell
Helpful Report
Posted 3 months ago
Quick delivery
Helpful Report
Posted 3 months ago
Unfortunately not a great experience as a first time customer. Ordered caviar for next day delivery prior to the cut off time. It appears from the tracking that it was dispatched on time but it was delivered a day late. Not great for a refrigerated product. I emailed right away to see if the product was suitable for consumption. But only got a response 4 days later.
Helpful Report
Posted 3 months ago
Good afternoon Tim We received your email at 01.34 on 31/12 and responded as quickly as we could on 3/01 Unfortunately our emails are not manned over the weekend or Bank Holidays. We hope you enjoyed the caviar. Kind regards
Posted 3 months ago
Good quality products, but 2-3 marketing emails per day was complete overkill
Helpful Report
Posted 3 months ago
It didn't .... And, I'm sick to death of your emails blitzes. Have tried opting out of your email traffic, but I'm being ignored. I also note other customers feel the same way.
Helpful Report
Posted 3 months ago
Please read my comments above concerning the last delivery of tuna sashimi.
Helpful Report
Posted 3 months ago
Not great, very expensive for the quality.
Helpful Report
Posted 3 months ago
Apart from the Lobster Bisque and the Gravadlax Smoked Salmon, I was very disappointed and will certainly never again order through this company. It is too watery and tasteless, and next time, I will double my budget with another company. It was meant to be celebrating a special time and sadly, we needed up ordering from Deliveroo. If anyone wants to contacts me, my email address is ‘Hubert.Losguardi@gmail.com’.
Helpful Report
Posted 3 months ago
Wasn't overly happy with order
Helpful Report
Posted 3 months ago
The delivery company delivered my order to an incorrect address. I spoke with them and they promised to contact the driver and instruct him to retrieve the order and deliver it to my address. I heard nothing back from them. I also contacted your customer service team and was promised that the delivery company would be contacted to ensure the package was delivered to me. I did not hear anything further from you. Luckily for me the owner of the property of where my order was delivered (just left on their doorstep) kindly bought the package to me. In the circumstances I believe the least you can do is refund the delivery charge. Very disappointed with the service and lack of communication once the problem was relayed to you.
Helpful Report
Posted 3 months ago
Service great quality unfortunately wasn’t on last orders
Helpful Report
Posted 3 months ago
Fast delivery
Helpful Report
Posted 3 months ago
I was UNhappy on the whole it was very overpriced for what I was sent, a pity as we were so looking forward to it and have had better from you previously. You need to smarten up and make sure that people get what it looks like when they order.
Helpful Report
Posted 3 months ago
The Fish Society is rated 4.7 based on 20,069 reviews