The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 771 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ok products and sent fast”

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Posted 5 years ago

“Items came well packaged and in good time. Feathers gorgeous and those on the ribbon are well made.”

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Posted 5 years ago

“Excellent Quality hat, both in material and craftsmanship, The material on the hat does not feel cheap at all and the feathers on the brooch are in prime condition (no ratty looking ones). The hat fits well too and is one of the more comfortable hats I've ever worn. it was packaged sensibly and was delivered quicker than expect too, really happy with the purchase and service.”

The Feather Factory 5 star review on 11th September 2019

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Posted 5 years ago

“LOVE LOVE LOVE! What more can I say. 100% on points”

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Posted 5 years ago

“Really helpful customer service and super fast delivery. The products that arrived are wonderful.”

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Posted 5 years ago

“I was blown away with the professionalism and knowledge of the charming yet helpful lady in Sales. As promised my order arrived on the morning she said it would and perfectly packaged. Both sorts of feathers l ordered are stunningly beautiful and will do the project l procured them for full justice. Both highly recommendable, the feathers and charming lady. Kindest regards. Alex”

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Posted 5 years ago

“Very nice product! Thank you so much. I’d like to order next time too.”

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Posted 5 years ago

“I was actually a bit concerned about the price, but I have been pleasantly surprised. The pillows are very confortable, and I can now sleep on my side without getting neck ache in the morning. Would absolutely recommend!”

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Posted 5 years ago

“Love the both the feather accessories that I purchased, but particularly loved the peacock feather that I wore in my hair for a wedding. Great service and lovely products.”

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Posted 5 years ago

“Love the feathers, they are for my wedding and they are just as good as I hoped.”

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Posted 5 years ago

“The feathers were well packaged and the delivery was quick. They were all in beautiful condition and exactly as stated. Would definitely order from The Feather Factory”

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Posted 5 years ago

“Glorious feathers, fair prices, well packaged parcel and prompt delivery. Excellent service”

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Posted 5 years ago

“The ostrich feathers are truly fabulous.. I purchased additional feathers to add to Angel wings already made.. Also, the level of customer services was excellent.”

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Posted 5 years ago

“A prompt and efficient service with delivery the following day. A good product, well priced - what more could you ask.”

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Posted 5 years ago

“Beautiful feathers. Arrived very quickly. Packaged very well. Will definitely be using again!”

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Posted 5 years ago

“I received my order the very next day, packed so carefully in a good sturdy box. The feathers were of excellent condition, and I will definitely buy from this company again. I would recommend anyone else to purchase from this company, as they obviously take great pride in their products that they pick and pack. Thank you”

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Posted 5 years ago

“items exactly as described , excellent delivery service and product packed with care.. Sure to do business again”

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Posted 5 years ago

“Very efficient, good customer service.”

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Posted 6 years ago

“Very good quality, highly recommended.”

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Posted 6 years ago

“I ordered these and they came really swiftly and were packaged well. There were loads of feathers and our finished product looks amazing. The only bad thing is that quite a few of the feathers were unusable because they were messed up. Whether that was from the bag they came in or they were just not great feathers before they went into the box I don’t know”

Helpful Report

Posted 6 years ago

The Feather Factory is rated 4.9 based on 771 reviews