The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 785 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 785 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was exactly what I was looking for the right sizes and at a reasonable price.”

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Posted 5 years ago

“Loved the fact I could actually talk to someone on the phone who was good at giving advise on the product I wanted to buy without having to see the actual feathers. Fast delivery and beautiful feathers! Thank you! Cristina”

The Feather Factory 5 star review on 10th February 2020

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Posted 5 years ago

“Always very pleased with my orders. Fast delivery and great quality Many thanks”

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Posted 5 years ago

“I have been buying boas constantly for years- these are the most beautiful, consistent, high quality boas with the most extensive colour options. I’m always blown away by not only the quality of the products, but the extremely kind and attentive customer service. They go above and beyond every time I order- this is the best feather company I’ve ever found. Thank you!”

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Posted 5 years ago

“All came on time and beautifully packed”

The Feather Factory 5 star review on 4th February 2020

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Posted 5 years ago

“Good quality Delivery on time”

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Posted 5 years ago

“Stunning Feathers & great care has been taken in preserving their natural quality. These Feathers will be revered & respected for their natural beauty and importance. Many Thanks”

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Posted 5 years ago

“Speedy delivery and very high quality- excellent value for money.”

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Posted 5 years ago

“just picked it up its amazing thank you”

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Posted 5 years ago

“beautiful feathers of the highest quality & literally the fastest shipping I've ever had on any online order. bravo & thanks so much.”

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Posted 5 years ago

“Excellent professional service. Items were very promptly despatched and carefully packaged. Certainly would recommend The Feather Factory.”

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Posted 5 years ago

“Very quick service and feathers arrived well packaged. Very happy with what I received and will no doubt buy from again!”

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Posted 5 years ago

“Easy to use website made the whole ordering process really straightforward. Items arrived promptly and well packaged. Would definitely recommend The Feather Factory.”

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Posted 5 years ago

“I have ordered twice from The Feather Factory. On both occasions my order was shipped on the same day and it was received the next day! Outstanding service and very attentive customer service. I had a request for certain sized feathers and the accommodated my request. I highly recommend The Feather Factory.”

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Posted 5 years ago

“Unbelievable customer service, exceptional. Gillian was a star! My boa in pale pink is beautiful. I will definitely order another one.”

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Posted 5 years ago

“Loved the quality,.”

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Posted 5 years ago

“Gillian was brilliant at helping me to choose which type of trimming I wanted and sent me various lots of samples. I am now waiting for the feathers to be dyed and then they will be sent.”

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Posted 5 years ago

“It is great customer service a warm welcome and fast service fast customer service”

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Posted 5 years ago

“fantastic quality :)”

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Posted 5 years ago

“Beautiful feathers and good delivery”

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Posted 5 years ago

The Feather Factory is rated 4.9 based on 785 reviews