The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 785 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 785 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful peacock feathers , fabulous quality , speedy delivery and would definitely recommend. They’re fabulous !”

The Feather Factory 5 star review on 2nd November 2020

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Posted 5 years ago

“Great fast service fantastic plumage beautiful colours won’t use any other company full marks all round thankyou from Kc horse drawn carriages”

The Feather Factory 5 star review on 1st November 2020

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Posted 5 years ago

“The feather factory provided stunning bright pink ostrich feathers for show 1 of strictly come dancing. Thankyou so very much”

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Posted 5 years ago

“Very helpful and delivered the next day. Many Thanks.”

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Posted 5 years ago

“Fantastic service and product - will buy again soon thank you”

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Posted 5 years ago

“Lovely feathers, they just didn't arrive on time despite paying the pretty expensive next day delivery! But we understand once they are sent out for delivery it's out of your control.”

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Posted 5 years ago

“Brilliant quality very friendly”

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Posted 5 years ago

“Ordered the rare breed turkey quill mix, hen pheasant centre and male pheasant side along with the blue Mallard duck feathers which are a beautiful colour although slightly darker than I'd hoped for my project. All brilliant quality and meticulously packaged. Very prompt delivery. Definitely would buy again.”

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Posted 5 years ago

“Great quality product, delivery came quicker than expected. Would highly recommend for anyone looking for home decoration.”

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Posted 5 years ago

“I am so impresed with the feathers that I ordered from the feather factory. Delivery was so quick. I will certainly be ordering again when I need further feathers to add to one of my Wreath creations.”

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Posted 5 years ago

“Incredibly helpful in meeting two very last minute orders. The service really couldn't have been better and quality is always second to none. Wouldn't hesitate in using again.”

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Posted 5 years ago

“Received my order of nickel brooch's to make feather pins. I'm absolutely over the moon with my order, they are very well made and look expensive (I have bought some cheaper ones but definately worth spending a little bit more money) Would highly recommend their products and service!!”

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Posted 5 years ago

“Excellent. Fast delivery and beautiful products.”

The Feather Factory 5 star review on 31st August 2020

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Posted 5 years ago

“I was delighted with my order from The Feather factory. It arrived promptly and was well packaged so that the feathers arrived in perfect condition”

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Posted 5 years ago

“Great customer service, very fast delivery, excellent product!”

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Posted 5 years ago

“Gorgeous product and extremely prompt service. Highly recommend”

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Posted 5 years ago

“Very fast delivery and well packaged so it arrived in perfect condition. I'm so pleased with the quality of the feathers I received today.”

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Posted 5 years ago

“First the positive: the postage was extremely quick, even in these terribly slow postage times due to Covid-19. Now unfortunately the negative side: I ordered 12 hand cut Quill Pens and not even one of the twelve delivered Quill pens could be used to write decent copperplate. Whoever cut the nibs on the Quills must have used a blunt blade and as a result of this, not only were the nibs unsatisfactory but also the Quills were damaged making it impossible to adequately re-cut the nibs.. Also the tops of the nib tines did not match, or were blunt. I had to re-cut the quills, which I am well able to do, but even so I only got three passable Quill pens from the lot, due to the damage caused to the rest of the Quill above the nibs by the blunt blade. In summary: of the twelve Quill Pens ordered, nine ended up in the dust bin.”

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Posted 5 years ago

Hi. I am sorry you are not happy with your hand cut quill pens, we do supply a lot of these pens to different customers and have not had problems before. I will ensure our stock is checked and we will resend another batch which I hope will be of use to you. Thank you for your feedback.

Posted 5 years ago

“Fabulous feathers as always”

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Posted 5 years ago

“Beauitful feathers and packaged beautifully xx”

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Posted 5 years ago

The Feather Factory is rated 4.9 based on 785 reviews