The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 808 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item's I ordered were fine. The fact I had to order 10.00 worth of stuff I didnt want because of the minimum order policy will be a deal breaker in the future. For some one just at the beginners stage of millinery you wouldn't be my go to site in the future. Sadly as your products are first class.”

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Posted 8 years ago

“I was blown away when I received my order! The quality of the feathers (even though some were marked as defective) was still way superior to any other feathers you'll find out there. The delivery was super fast and the care of the packaging stood out compared to other feathers I've bought before. The Feather Factory is now my first option when buying feathers. 100% recommended.”

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Posted 8 years ago

“My order arrived next day & the feathers are beautiful, very few damaged or unclean. Would have liked email confirmation of my order though.”

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Posted 8 years ago

I am pleased you are happy with your feathers. You should have received an email confirmation of order and also confirmation of it's dispatch. If ordering again, please check that your email address is correct on your order and also check your junk email as confirmations do sometimes get sent there. If you need a copy of your invoice please let me know and I can send you one by email. Thanks for your custom

Posted 8 years ago

“Fabulous customer service. Stephanie was happy to answer all of my questions via email before ordering. I ordered a bright turquoise party boa. It's fabulous! Lovely and fluffy with no shedding. The colour is paler than I expected from the colour chart on the website, but I didn't ask for a sample and it isn't disappointingly pale. Would 100% recommend this company.”

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Posted 8 years ago

“Excellent service. Quality also excellent. My refurbished hat looks fabulous.”

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Posted 8 years ago

“Lovely feathers as described and very well packed. Came very quickly too. Very happy.”

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Posted 8 years ago

“Always a hassle free transaction friendly efficient service and very fast delivery thanks again”

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Posted 8 years ago

“Good quality feathers. On time delivery. Professional”

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Posted 8 years ago

“They looked great.”

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Posted 8 years ago

Hi. I hope you were happy with your feather pens, you say they looked great but only gave 3 stars, was there a problem with the order or delivery? Please let us know so we can put it right and prevent from happening again. Thanks

Posted 8 years ago

“Working on tv drama/doc. Quills brilliant. Great choice. Great products. Fast service.”

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Posted 8 years ago

“Great range of products - I unfortunately ordered the wrong things BUT the service from TFF was exceptional - fast delivery, friendly and quick response when I emailed and no quibbles about my returning the goods even though it was my error. Would highly recommend.”

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Posted 8 years ago

“Order came really quickly. Love it, beautiful feathers”

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Posted 8 years ago

“Beautiful feathers. Great choice of colours. Fast service. Great value. Perfect for my project!”

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Posted 8 years ago

“Lush!! this is the third boa I have bought from Feather Factory. The quality is excellent and they are not too delicate that they fall apart immediately upon wearing! The most recent purchase I made was dark red. I was slightly disappointed with the colour - it is more crimson than red but it is still gorgeous and I know I will adore wearing it!”

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Posted 8 years ago

“Lovely feathers and excellent, fast service.”

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Posted 8 years ago

“Very easy to book on line and very swift responses and delivery, thank you”

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Posted 8 years ago

“Easy to navigate website and quick delivery. Nice products”

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Posted 8 years ago

“always friendly and helpful, the finest quality feathers, and efficient and quick dispatch.”

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Posted 8 years ago

“Great service and quick delivery x slight hiccup with order but sorted straight away will definitely use them again”

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Posted 8 years ago

“Easy ordering online ~ excellent response time ~ dispatched and received quickly ~ extremely well packaged ~ feathers in excellent condition ~ good product ~ very satisfied, THANK YOU”

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Posted 8 years ago

The Feather Factory is rated 4.9 based on 808 reviews