The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 815 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instant reply with delivery the next day. Pretty good service. Highly recommended.”

Helpful Report

Posted 7 years ago

“Thank you for being an efficient company! My requirements were dealt with professionally and courteously and I will recommend anyone looking for your products to approach you immediately.”

Helpful Report

Posted 7 years ago

“Fantastic service and good quality feathers.”

Helpful Report

Posted 7 years ago

“Delighted with all 3 broaches received. Excellent items very reasonably priced. Thank you so much Cheryl”

Helpful Report

Posted 7 years ago

“Excellent service. Product is even better than I expected and delivery was spot on.”

Helpful Report

Posted 7 years ago

“just what I wanted, great. Recommended by a friend who is a milliner ( why did I not ask her before!!!!!!!!!! )”

Helpful Report

Posted 7 years ago

“Your employee was very helpful with my feather color query. Great feathers, super speedy delivery, great service”

Helpful Report

Posted 7 years ago

“Really fast and helpful. Great products and lovely staff!”

Helpful Report

Posted 7 years ago

“Excellent service, fast and efficient.”

Helpful Report

Posted 7 years ago

“The feather factory were very helpful, they understood what I wanted and supplied a product to suit. Their customer service is exceptional.”

Helpful Report

Posted 7 years ago

“feathers are very lovely - large, fluffy and colourful!”

Helpful Report

Posted 7 years ago

“The quality of the feathers are far better than I expected and fantastic service. Always prompt delivery and well packaged. Highly recommend ordering from these guys. I had ordered previously through other sites but wouldn't go anywhere else now. Fantastic site.”

Helpful Report

Posted 7 years ago

“Great quick service. Superb quality”

Helpful Report

Posted 7 years ago

“great quality feathers and quick delivery. but wish you would display all the colours of the feather such as the ostrich and peacock ones. i have to return the bleached peacock ones as they don't look as good as they do online and the ostrich ones as they didn't have the colour displayed on the site but bought anyway in a rush.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, I will reply direct with return details and we can either refund or exchange as required

Posted 7 years ago

“Very disappointed. Item was of poor quality compared to the picture advertising it. Also ordered a gift box to go with a feather pen I also ordered, was charged for it but no gift box came.”

Helpful Report

Posted 7 years ago

I'm sorry you did not receive your pen in a gift box, there has been an error in packing with this. I shall email you direct with details of refund for this or if you would prefer us to send out a boxed alternative.

Posted 7 years ago

“Isn't this request premature? According to your tracking it just got to the mail yesterday and it has a long way to travel to Indiana. I don't expect it before Christmas.”

Helpful Report

Posted 7 years ago

I'm sorry you have received a request for a review before you have received your order, unfortunately this does sometimes happen with our overseas orders, I will look into lengthening the timescale from ordering to review request to prevent this happening. Hopefully you may consider adjusting your review when you receive your items. Your order was dispatched on the 13th December, we do advise allowing approximately 15 working days for delivery to the US. Please see our delivery terms if required https://www.thefeatherfactory.co.uk/page/delivery-amp-returns/27/ Thank you for your feedback

Posted 7 years ago

“Impressive quality feathers. One Reeves! Very expensive! Immaculate however. Beautifully packed . Shall order again Thankyou.”

The Feather Factory 5 star review on 17th December 2018

Helpful Report

Posted 7 years ago

“Absolutely fantastic service and such beautiful feathers. I certainly recommend the feather factory.”

Helpful Report

Posted 7 years ago

“Website was clear and the delivery was promptly and safelydelivered. The product was well made and looks very good. I had a slight problem of my own making which was kindly and quickly dear with when I contacted the seller. Thank you.”

Helpful Report

Posted 7 years ago

“Received my order the next day! The feathers are absolutely beautiful. Cannot fault the service or the quality would recommend feather factory”

Helpful Report

Posted 7 years ago

The Feather Factory is rated 4.9 based on 815 reviews