The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 772 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The broaches were just right and exactly what I wanted”

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Posted 7 years ago

“The Company was kind enough to send samples so I could colour match to my dress. Once ordered the boas arrived really quickly with excellent updates on delivery times. They were beautifully packed (just like receiving a Christmas present !!) and were excellent quality.”

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Posted 7 years ago

“Bought two ostrich plumes, and am really pleased with their quality and fullness of feather. Service was excellent, I found the website easy to manage and was thrilled to receive my order the following day. Would definitely recommend”

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Posted 7 years ago

“Delighted with my purchases. Gorgeous feathers and so well packaged. Prompt delivery too.”

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Posted 7 years ago

“Extremely efficient as usual!”

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Posted 7 years ago

“Excellent range of products. Very prompt delivery, items came the next day. Lower minimum order value would be helpful even if there was a postage charge.”

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Posted 7 years ago

“Next day delivery as standard very welcome. Lovely products.”

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Posted 7 years ago

“Very informative,good advice and supper quick turn around.Highly recomend”

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Posted 7 years ago

“very helpful and swift delivery, but the minimum order of £30 for individual customer is rather steep”

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Posted 7 years ago

“Very fast service, packaged really well so the feathers stayed perfect.”

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Posted 7 years ago

“Great service, purchased the lovely heritage breed turkey feathers which are quite special.”

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Posted 7 years ago

“My parcel arrived the following day after I placed my order. The feathers are to go in flowr arrangements for a Burns Night celebration. They are absolutely lovely and just what I wanted. Excellent products and service”

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Posted 7 years ago

“Amazing, Im very happy with my boa perfect color and thickness.”

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Posted 7 years ago

Hi. I have tracked your parcel and it states that it has been delivered on the 14th January so you will hopefully have it now. Please let me know by email if you have any further problems. Thanks

Posted 7 years ago

“Very prompt delivery and well packaged too. Items are very well made and extremely good value for money. Thank you.”

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Posted 7 years ago

“Very prompt service and product was exactly as ordered.”

The Feather Factory 5 star review on 6th January 2018

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Posted 7 years ago

“The service was very efficient, the feathers were sensibly priced and we got our delivery incredibly quickly in time for Christmas.”

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Posted 7 years ago

“Delivered the feathers very quickly even over the busy Christmas period, they were exactly as specified and excellent quality.”

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Posted 7 years ago

“I would certainly be happy if my order was delivered before I could write any review....... I am still waiting for my order to arrive!”

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Posted 7 years ago

Hi. I'm sorry you haven't received your order yet. We have been closed over the Christmas period, your order was dispatched before we closed and should be with you shortly, we will email you direct with tracking details.

Posted 7 years ago

“Great customer service - unique products!”

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Posted 7 years ago

“Beautiful Colours, soft and fluffy, prompt delivery! Perfect for children and adults. Will definately recommend to other crafters like myself. Thank you. Mrs J.”

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Posted 7 years ago

The Feather Factory is rated 4.9 based on 772 reviews