The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 784 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab feathers, great service.”

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Posted 2 years ago

“I’m a regular customer, fab quality feathers”

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Posted 2 years ago

“Beautiful feathers, and quick delivery thank you”

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Posted 2 years ago

“Very satisfied. Feathers arrived quickly and carefully packaged. High quality products. Would recommend.”

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Posted 2 years ago

“I was so pleased to find a military supplier in the Uk . The delivery was amazing , next day, and the order was beautifully packed . Everything arrived as illustrated on the web site .I was disappointed that some of the beautiful products I would have liked were out of stock but, Ascot plus wedding season ,it's to be expected.”

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Posted 2 years ago

“Beautiful feather boa fast service and really helpfull when i was ordering”

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Posted 2 years ago

“Superb customer service and fast delivery of goods.”

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Posted 2 years ago

“Excellent quality and very fast delivery, many thanks!”

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Posted 2 years ago

“I bought the 4 ply black ostrich trim to add to a dress i wanted to wear for a wedding. The service, delivery speed , and quality is the most outstanding i have ever seen. I ordered from canada and it arrived here within 2-3 business days . The smoothest transaction and so much help arranging this from the team. The feathers are outstanding quality, pricey but well worth every penny . Out of 2 yards only 2 tiny feathers came loose. The trim was extreme dense, no spaces at all. Was sewn to perfection. I would never even consider buying anywhere else, even with delivery cost. Thrilled with my purchase.”

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Posted 2 years ago

“Always very quick delivery and good quality products”

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Posted 2 years ago

“Beautiful quality and a very helpful person on the end of the phone when I had a query about colours, the service felt very personal! Thank you!!”

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Posted 2 years ago

“My second order. Feathers are of exceptional quality (even the seconds!) and arrive carefully packaged and in fast time.”

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Posted 2 years ago

“Great company, the boas are the best quality and thickness. Their 5 ply are the best. Do NOT but cheap Chinese ones, buy from the feather factory”

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Posted 2 years ago

“Lovely customer service I had 2 ply ostrich feather it was amazing quality”

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Posted 2 years ago

“Amazing service & quality x”

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Posted 2 years ago

“Excellent! Just what we needed!”

The Feather Factory 5 star review on 7th February 2023

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Posted 2 years ago

“Fabulous feathers , superb quality, swiftly delivered.”

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Posted 2 years ago

“These Feather were just the right colour and came the next day fantastic really pleased with them and the service.”

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Posted 2 years ago

“Smooth transaction. Very prompt delivery. Item as described - very pleased. Thank you”

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Posted 2 years ago

“Lou Webb Collections just loves the quality of the feathers. We purchase quite a quantity throughout the year and as a result would love to receive a discount/ wholesale option please. Regards Lou Webb”

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Posted 2 years ago

Thanks for your review. We are going to be introducing price tiers to the millinery and brooches section soon, so for larger orders discounted prices will be applied. I hope this will be of help to you.

Posted 2 years ago

The Feather Factory is rated 4.9 based on 784 reviews