The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 814 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 814 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just purchased a new, two colour, feather bonnet hackle. It is beautifully made, really vibrant colours and of nice substantial dimensions. Absolutely perfect in every resoect. Highly recommended.”

The Feather Factory 5 star review on 29th July 2025

Helpful Report

Posted 1 year ago

“Arrived promptly and well packaged.”

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Posted 1 year ago

“We use their feather quills regularly. A great product, ethically sourced and always great service.”

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Posted 1 year ago

“I ordered some specialist feathers only yesterday and they promptly arrived today! So happy with speed and quality. I would highly recommend. Thank you 🙏🏼”

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Posted 1 year ago

“Always very efficient!”

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Posted 1 year ago

“This company have been amazing helping me find the right colour ostrich feathers to match up with my mother of the bride dress. Samples and emails have been going backwards and forwards and nothing was too much trouble. A big THANK YOU from me. It has been to the dressmaker and she too has worked her magic and I can’t wait to wear it in August”

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Posted 1 year ago

“Absolutely ideal. Just what I needed for a wedding outfit.”

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Posted 1 year ago

“Fabulous arrived quickly just perfect”

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Posted 1 year ago

“Thank you - extremely fast service & lovely feathers”

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Posted 1 year ago

“The order arrived in a timely fashion in good condition. Will use again.”

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Posted 1 year ago

“Fast delivery of nice quality items”

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Posted 1 year ago

“Quick delivery, good quality feathers”

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Posted 1 year ago

“Good service and products”

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Posted 1 year ago

“Feather trim arrived the day after I ordered! Super fast delivery! They are stunning too, fabulous quality and a great colour match. I will definitely be ordering from here for future costumes ☺️”

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Posted 1 year ago

“Excellent delivery time. True to picture. Love the sparkles and goes perfectly with my purple hat for the Cheltenham Gold Cup this Friday”

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Posted 1 year ago

“Fast service and beautiful big bags of the goose feathers that I needed. I ordered online.”

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Posted 1 year ago

“Such a fab experience dealing with this company. Always so helpful x”

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Posted 1 year ago

“Fantastic service, extremely quick and helpful on choosing colour, availability and delivery. Got next day delivery - Boa came and was excellent quuality. Excellent communication on email and by phone. Would highly recommend.”

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Posted 1 year ago

“The feathers were not the best quality, hope you will do better next time.”

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Posted 1 year ago

Sorry to hear you are not completely happy with your order. If you are able to send us an image of the problem with the feathers, we can check our stock and act accordingly. We pride ourselves on the quality of our feathers but if you are not satisfied with them, we are able to accept a return for a full refund. I will email you directly with instructions for returns.

Posted 1 year ago

“I am very impressed by the speed with which my order was processed : I ordered on the 9th January and it was despatched the same day for which I received confirmation on the 10th. Further the quills were very carefully packaged so that no harm could come to them and had the nibs cut into them ready for use. I have only used one so far but I am very pleased and will use this company again.”

Helpful Report

Posted 1 year ago

The Feather Factory is rated 4.9 based on 814 reviews