The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 727 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 727 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These Feather were just the right colour and came the next day fantastic really pleased with them and the service.”

Helpful Report

Posted 1 year ago

“Smooth transaction. Very prompt delivery. Item as described - very pleased. Thank you”

Helpful Report

Posted 1 year ago

“Lou Webb Collections just loves the quality of the feathers. We purchase quite a quantity throughout the year and as a result would love to receive a discount/ wholesale option please. Regards Lou Webb”

Helpful Report

Posted 1 year ago

Thanks for your review. We are going to be introducing price tiers to the millinery and brooches section soon, so for larger orders discounted prices will be applied. I hope this will be of help to you.

Posted 1 year ago

“Amazing amount of stock to choose from. Order came within a couple of days. Very well packed. Can't wait to use the feathers on my nieces wedding outfit 😍”

Helpful Report

Posted 1 year ago

“Product of unbeatable quality, dispatched with exemplary speed. The one reason I cannot give five stars is that there was little choice for postage options, meaning that postage ended up costing more than the purchase.”

Helpful Report

Posted 1 year ago

“A horrible experience. The most important item of my order, and also the most expensive item, was a "Reeves Pheasant Tail Feather Extra Long" offered for 41.55€. I live in Germany and found no warning on the Feather Factory's website indicating that an order from outside of the UK might cause an enormous additional cost. But German customs stopped the delivery of my order and informed me that it can only be processed when I pay an additional 196,18€. Very grudgingly, I agreed, looking forward to my feathers as good as possible. Upon arrival, the next great disappointment: The Reeves Pheasant's tail feather had been destroyed by feather pests on its lower ~20cm, see photo. In sum: For such a feather, I paid roughly 250€ now - an utterly ridiculous waste of money. I'll also not send it back - perhaps, this would cost another 200€? --> Best stay away from this seller, especially when you live outside the UK.”

Helpful Report

Posted 1 year ago

I'm sorry you have had a bad experience. We do display EU shipping expectations on a page labelled Brexit, https://www.thefeatherfactory.co.uk/page/brexit/50/ I would expect you to be charged tax on your order at customs as VAT is no longer paid on the order in the UK, this would normally be approximately 20-25% of the value of your order depending on local tax rates, I don't know why you have been charged such a large sum. It would have been better to contact us when asked to pay this amount, I would have advised you not to pay and we could have had the package returned to ourselves and dealt with the issue from here. I'm also sorry that you are not happy with some of your order. I will get in touch with you direct via email and we can offer a refund for the item that you are not satisfied with.

Posted 1 year ago

“Great quality and vibrant colour.”

Helpful Report

Posted 1 year ago

“Arrived within 24 hours ! Easy to order, good price, quick delivery, excellent communication. Really impressed with The Feather Factory. Buy with confidence.”

Helpful Report

Posted 1 year ago

“Fabulous ! high-quality sumptuous ply with vibrant colour !”

Helpful Report

Posted 1 year ago

“Excellent customer service and communication. The delivery was very quick too. Very happy with the quality of my feather trim”

Helpful Report

Posted 1 year ago

“I've given 5 stars for the service and for the feathers. I bought a mix of various feathers for fly tying and very happy with the quality of all.”

Helpful Report

Posted 1 year ago

“Very good service,returned my call and explained to me about each product,very happy would highly recommend the feather company”

Helpful Report

Posted 1 year ago

“I had done a lot of research before l ordered my ostrich feather trim and it paid off! I was thrilled the whole service and the quality. The delivery was super fast and the customer service was outstanding as l had doubled up on my order and they sorted it no problem . Many thanks Julie”