The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 766 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 766 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products and a very efficient service”

Helpful Report

Posted 1 year ago

“Always great quality, beautiful colours and efficient service”

Helpful Report

Posted 1 year ago

“Excellent service received. Before I placed my order I rang to see if the item was in stock. When I was told it was I placed the order and received it the next day without upgrading postage. Quality of the product is excellent”

Helpful Report

Posted 1 year ago

“Perfect condition, but i bought 6 feathers which cost me l£93 which did included post, but extremely pricey”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Due to the high price of raw ostrich material we have to charge accordingly for these feathers. All of our products are handmade in Devon UK, right here at The Feather Factory, we dye and manufacture all of our products in the UK allowing us to provide the highest quality.

Posted 1 year ago

“Have used feather factory for my millinery supplies for many years. They are always helpful, and ship the products very quickly. Really do recommend them.”

Helpful Report

Posted 1 year ago

“Always nice quality, as described, securely packaged and quickly delivered.”

Helpful Report

Posted 1 year ago

“Great company, great communication and very fast delivery - Thank you”

Helpful Report

Posted 1 year ago

“Unsure why I'm being asked for a review when I have yet to receive the item I ordered?”

Helpful Report

Posted 1 year ago

I'm sorry you haven't received your order yet, it was dispatched on the 29th of January so I would have expected it to be with you by now. I will email you directly to discuss how you would like us to proceed.

Posted 1 year ago

“Very fast delivery. Carefully packed . Nice finish this is my second order and will be ordering more”

Helpful Report

Posted 1 year ago

“Absolutely lovely firm to deal with. Helped me sort out what I needed to buy, made the buying process easy and delivered promptly. Great customer service”

Helpful Report

Posted 1 year ago

“I bought this ostrich feather to put on to a dress. I decided on the 4 ply because I wanted it to look full. I attached it on the back through the rope in the middle. I've worn it to a party and I got loads of compliments. It's a beautiful feather and I can easily take it off and attach it to something else. Great communication with the Feather Factory and very fast delivery.”

Helpful Report

Posted 1 year ago

“Excellent product. After purchasing several inferior similar items from other suppliers l am thrilled with this item. Arrived quickly. Quite pricey but excellent quality so well worth it.”

Helpful Report

Posted 1 year ago

“Order received and feathers look amazing!”

Helpful Report

Posted 1 year ago

Dear Mary. I’m sorry you haven’t received your order yet, it has been sent Royal Mail first class and I would have expected it to be with you by now, I will email you directly to resolve. Kind regards Gillian

Posted 1 year ago

“Very quick efficient service. Lovely well presented feathers. So good to buy from UK producer. Thankyou.”

Helpful Report

Posted 1 year ago

“Really lovely quality ostrich feather boa ready for wedding next weekend. Delighted, thank you so very much xx👌❤️”

Helpful Report

Posted 1 year ago

“Lovely quality feathers and arrived very quickly”

Helpful Report

Posted 1 year ago

“Great products, great prices, and a fantastic array of colours, and super fast delivery.”

Helpful Report

Posted 1 year ago

“The best feathers & the best service. The only place we supply our feathers from.”

Helpful Report

Posted 1 year ago

“Irritating nagging about "review" after the purchase.”

Helpful Report

Posted 1 year ago

“Fast and very good service. High quality products”

Helpful Report

Posted 1 year ago

The Feather Factory is rated 4.9 based on 766 reviews